Troubleshooting; Cautions And Warnings; Regulatory Notices - Fortinet FON-380 Quick Start Manual

Troubleshooting

3
Symptom Corrective Action
Display is blank Confirm the phone's power source.
1. If you are using Power over Ethernet (PoE):
• Ensure your Ethernet cable is plugged into the WAN port
on the back of your phone.
• Ensure the PoE switch is properly configured. If it still
doesn't work, replace the Ethernet cable.
2. If you are using the power adapter:
• Ensure it is plugged in. If it still doesn't work, replace the
power adapter.
Phone not The DHCP server is not responding.
receiving a DHCP 1. Ensure your DHCP server is online. This is typically your
IP Address router.
2. Reboot the router or DHCP server.
3. If you are still experiencing issues, the phone may require
advanced network configuration. Please contact your
administrator or refer to the
No name and Your phone is not registered.
extension number is 1. On the Extensions page of the FortiVoice interface, ensure
displayed the MAC address is correctly entered and the Phone Type is
FON-380. Save your configuration and reboot the phone.
2. If you phone is configured as an external extension, ensure
the Server Address is correct. To verify, see
external extension".
3. If your phone is configured as an external extension,
check the network connection and firewall settings at the
FortiVoice location.
No audio during 1. Check the handset/headset connections.
a call 2. Make sure the phone is properly registered with the FortiVoice
unit.
3. If your phone is configured as an external extension,
check the network connection and firewall settings at the
FortiVoice location.
12
FON-380 User Guide.
"For use as an

Cautions and Warnings

Environmental specifications
Refer to specific Product Model Data Sheet for Environmental Specifications
(Operating Temperature, Storage Temperature, Humidity, and Altitude).
Référez à la Fiche Technique de ce produit pour les caractéristiques
environnementales (Température de fonctionnement, température de
stockage, humidité et l'altitude).
Safety
Caution: This equipment is to be used in a Network Environment 0 per
IECTR 62101. This product is connected only to PoE networks without
routing to the outside plant.
Attention : Ce matériel doit être utilisé dans un Environnement Réseau 0 par
IECTR 62101. Ce produit est uniquement connecté aux réseaux PoE sans
installation externe de routage.
This product is intended to be supplied by a Listed Direct Plug-In Power Unit
marked LPS or Class 2 and rated 5 Vdc, 2 A or by 48 Vdc from PoE source.
Le produit doit être alimenté par un bloc d'alimentation à courant continu
homologué UL de 5 Vdc, 2 A nominal marqué LPS ou Class 2 ou par une
source d'alimentation par Ethernet de 48 Vdc (PoE).
E911 and use with multi-line telephone systems
Please note the use and operation of this phone as part of a multi-line
telephone system (MLTS) may be subject to state and/or federal E911 MLTS
laws that require the MLTS to provide a caller's telephone number, extension,
and physical location to applicable state and/or local emergency services
when a caller initiates a 911 call. The MLTS may not provide a caller's
telephone number, extension, or physical location information to emergency
services when a caller dials 911, and compliance with state and/or federal
E911 MLTS laws is the sole responsibility of the purchaser of this phone.
Privacy
This phone implements security and encryption technologies. However,
privacy of communications may not be ensured when using this telephone.

Regulatory Notices

Federal Communication Commission (FCC) – USA
This device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received; including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in residential installation. This equipment generates, uses, and can radiate
radio frequency energy, and if it is not installed and used in accordance
with the instruction manual, it may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
WARNING: Any changes or modifications to this unit not expressly
approved by the party responsible for compliance could void the user's
authority to operate the equipment
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the bottom of this equipment is a label that
contains, among other information, a product identifier in the format US:
FTNIPNANFON480. If requested, this number must be provided to the
telephone company.
Industry Canada Equipment Standard for Digital Equip-
ment (ICES) –Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du
Canada.
European Conformity (CE) – EU
This is a Class B product. In a domestic environment, this product may
cause radio interference, in which case the user may be required to take
adequate measures.