Sony WH-1000XM4 Help Manual page 3

29.08.22, 13:50
Wireless Noise Canceling Stereo Headset
WH-1000XM4
Sound skips frequently.
Set the headset to "Priority on stable connection" mode. For details, see "About the
sound quality mode".
Remove any obstacles between the antenna of the connecting Bluetooth device and the
built-in antenna of the headset. The antenna of the headset is built into the part shown in
the dotted line below.
A: Location of the built-in antenna
Bluetooth communications may be disabled, or noise or audio dropout may occur under
the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the
headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the
Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic
waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby,
such as in train station premises or on a crowded train
The situation may be improved by changing the wireless playback quality settings or
fixing the wireless playback mode to SBC on the transmitting device. For details, refer to
the operating instructions supplied with the transmitting device.
Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the same
frequency band (2.4 GHz), microwave interference may occur and result in noise, audio
dropouts, or communications being disabled if this headset is used near a wireless LAN
device. In such a case, perform the following steps.
When connecting the headset to a Bluetooth device, use the headset at least 10 m
(30 feet) away from the wireless LAN device.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
WH-1000XM4 | Help Guide | Sound skips frequently.
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