IBM Deskstar 25GP Installation And Reference Manual page 60

If the answer to your installation question is not found here, call the IBM Hard Disk Drive
Technical Support Center. Before calling, please gather as much of the following
information as possible:
• IBM drive model number, part number, and serial number
• Operating system
• BIOS manufacturer, version, and date
• Any error codes and when they occurred
• System type and manufacturer
• Motherboard manufacturer
• Chipset manufacturer
• Adapter card manufacturer
• Other devices in systems
• Bus/cable layout (location of device, which device is at the end)
• Applications used (if relevant)
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