VIVOTEK Table of Contents Read Before Use .............................3 Overview4 Revision History ............................4 Package Contents ...........................5 Symbols and Statements in this Document .....................5 ....................9 Physical Description Hardware Installation 13 Network Deployment ..........................27 Software Installation ..........................30 Ready to Use ............................34 Accessing the Network Camera 35 Using Web Browsers ..........................35 Using RTSP Players ..........................37 Using 3GPP-compatible Mobile Devices ....................38...
VIVOTEK Overview The SD9384-EHL and SD9368-EHL is the latest professional speed dome camera from VIVOTEK, specifically designed to enhance low light surveillance in large coverage areas. Equipped with 200 M IR illuminators and a 30x optical zoom lens, the camera provides a superb low light image in the most challenging situations.
VIVOTEK Package Contents ■ SD9384 ■ Wall Mount Bracket / Screws / waterproof round cap ■ Screws and anchors / Alignment Sticker / T10 and T25 L-wrench ■ Quick Installation Guide ■ RJ45 Ethernet penetration cap, Terminal blocks for DI/DO, audio, and AC/DC/GND wires. ■...
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VIVOTEK NOTE: Camera Hardware Preventative Maintenance: 1. Visual inspection of all major components including accessories, cabling and connections where accessible for signs of deterioration or damage. 2. Check and clean cameras, lenses and housings inside and out as needed. • Please do not scratch, damage, or leave fingerprints on the dome/front cover and/or lens because this may decrease image quality.
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VIVOTEK IMPORTANT: The product shall be grounded properly with a screw type of 3.5mm min. for protective earthing terminal, and connected using a green-yellow protective earthing conductor with 20 AWG min. IMPORTANT: 1. The product must be installed and protected in a location that is not easily accessible, and is away from impacts or heavy vibration.
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VIVOTEK IMPORTANT: For some customers who already have their own web site or web control application, the Network Camera/Video Server can be easily integrated through URL syntax. This section specifies the external HTTP-based application programming interface. The HTTP-based camera interface provides the functionality to request a single image, control camera functions (PTZ, output relay etc.), and get and set internal parameter values.
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VIVOTEK DI/DO Diagram The DO pins are dry contacts: Common, Normally Closed, Normally Open. The characteristics are as follows: Note the following for the DO connection. Default Status Open as normal status Grounded as normal status Web UI settings Open Grounded DO Triggering condition Normally open w/ Common...
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VIVOTEK Status LED Item LED status Description Steady Power on and system booting LED OFF Power off Steady & Green blinking every 1 sec. Network normal (heartbeat) Steady & Green LED OFF Network failed blinking every 0.15 sec. & Green blinking Upgrading firmware every 1 sec.
VIVOTEK Hardware Installation 1. Jot down the camera's MAC address for later reference. 2. The camera weighs 7.1kg. Select a rigid mounting location to prevent vibration to the camera. Attach the alignment sticker to the wall. 3. Drill 4 pilot holes (9.5mm in diameter and 4cm deep) into the wall, and then hammer in the threaded anchors.
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VIVOTEK 5. Route your I/O combo and Ethernet cables along the routing guide poles to form drip loops. Drip loop LAN I/O combo 6. Secure the bracket to wall. 14 - User's Manual...
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VIVOTEK 7. Before you install the camera and if you prefer onboard storage, open the panel cap on the back of the camera. 8. Install a MicroSD card if preferred. 1. PWR LED 2. Network LED 3. Restore default 4. Debug serial port 5.
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VIVOTEK 9. Remove the tip of the silicon seal. Insert the RJ45 connector of your Ethernet cable into the penetration cap. 5 ~ 8mm 10. Insert and pass the cable through the silicon seal. If grommets are damaged, replace them with new ones. 16 - User's Manual...
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VIVOTEK 11.Install the silicon seal to the original opening on the round cap. 12. When installing the silicon grommet, make sure the cable is slightly pulled back to the outside. Do not leave the rim of the seal jammed in the inside of the seal. You can temporarily ignore this until you are ready to mount the camera.
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VIVOTEK 13. If you need to connect DI/DO devices or AC/DC power source, pass the wires through the gommet. AC/DC wires Wire gauge: 0.7~1.2mm AWG: 19~16 Optional, separately-purchased IO CABLE AO-008 18 - User's Manual...
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VIVOTEK DI/DO wires 20mm Optional cable gland 14. Connect power or I/O wires to the terminal blocks. ALARM IN ALARM OUT AUDIO RS485 Ground AC/DC No polarity User's Manual - 19...
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VIVOTEK 15. When installing the camera, connect the safety tether wire first. 16. Connect the Ethernet cable and the DI/DO and AC/DC terminal blocks to the top of camera. AC/DC & GND NL 3.5 DI/DO Ethernet 20 - User's Manual...
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VIVOTEK 17. Install the round cap onto the top of the camera by turning clockwise until it firmly fits into place. 18. Install the camera to the wall bracket by aligning with the alignment mark on the bracket. Align the center of the camera with the joint center of the bracket.
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VIVOTEK 19. Turn the camera clockwise until the second alignment mark on the left aligns with that on the bracket. 20. Secure the camera by tightening 3 T25 anti-tamper screws from above. 22 - User's Manual...
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VIVOTEK An example is shown below using VIVOTEK’s AT-CAB cabinet. Connect the ground wire to the copper screw hole on the cabinet door. Camera ground wire Connect all ground wires (including those from the surge protectors) to one position on the cabinet door, to the terminal block, and then to the external ground.
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VIVOTEK External ground Ground AWG 8 21. Remove the protective sheet in front of the lens. 24 - User's Manual...
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VIVOTEK Pendant Mount The camera can also be mounted through a pendant mount combination as shown below. 3/4” The rest of the installation prcedure is the same as described above. AM-118 AM-116/117 AM-529 User's Manual - 25...
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VIVOTEK Mechanical Dimensions Shown below are the dimensions of the wall mount bracket and its mounting holes: You can find the installation instructions on VIVOTEK’s website for other options such as para- pet mount: http://www.vivotek.com/web/product/accessories.aspx 26 - User's Manual...
VIVOTEK Network Deployment Setting up the Network Camera over the Internet There are several ways to set up the Network Camera over the Internet. The first way is to set up the Network Camera behind a router. The second way is to utilize a static The third way is to use PPPoE.
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VIVOTEK Internet. Please refer to Network Type on page 95 for details. For example, your router and IP settings may look like this: Device IP Address: internal IP Address: External Port (Mapped port on the port router) Public IP of router 122.146.57.120 LAN IP of router 192.168.2.1...
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VIVOTEK Internet connection with static IP Choose this connection type if you are required to use a static IP for the Network Camera. Please refer to LAN on page 95 for details. Internet connection via PPPoE (Point-to-Point over Ethernet) Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to PPPoE on page 96 for details.
VIVOTEK Software Installation 22. Install the Shepherd utility, which helps you locate and configure your Network Camera in the local network. If your camera comes without the CD, go to VIVOTEK’s website, and locate the utility in the Downloads > Software page. 22-1.
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VIVOTEK 22-3. The program will search for all VIVOTEK network devices on the same LAN. 22-4. After a brief search, the installer window will prompt. Click on the MAC and model name that matches the one printed on the product label. You can then double-click on the address to open a management session with the Network Camera.
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VIVOTEK 23-2. Enter the combination of alphabetic and numeric characters to fulfill the password strength. requirement. The default name for the camera administrator is “root”, and can not be changed. At least 8 characters, and 8 to 64 characters are allowed. Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
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VIVOTEK Cybersecurity Once you open the web console, enter Configuration > Applications > Package management, and click on Trend Micro IoT Security. Turn on the protection to fend off cyber attacks. In here, you can let the camera automatically update the virus codes or manually update the virus codes.
VIVOTEK Ready to Use 1. A browser session to the Network Camera should prompt as shown below. 2. You should be able to see live video from your camera. You may also install the 32-channel VAST recording software from VIVOTEK's website in a deployment consisting of multiple cameras.
VIVOTEK Accessing the Network Camera This chapter explains how to access the Network Camera through web browsers, RTSP players, 3GPP-compatible mobile devices, and VIVOTEK recording software. Using Web Browsers Use VIVOTEK’s Shepherd utility to access the Network Cameras on the LAN. If your network environment is not a LAN, follow these steps to access the Netwotk Camera: ®...
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VIVOTEK ► By default, the Network Camera is not password-protected. To prevent unauthorized access, it is highly recommended to set a password for the Network Camera. For more information about how to enable password protection, please refer to Security on page 116.
VIVOTEK Using RTSP Players To view the streaming media using RTSP players, you can use one of the following players that support RTSP streaming. VLC media player VLC media player 1. Launch the RTSP player. 2. Choose File > Open URL. A URL dialog box will pop up. mpegable Player 3.
VIVOTEK Using 3GPP-compatible Mobile Devices To view the streaming media through 3GPP-compatible mobile devices, make sure the Network Camera can be accessed over the Internet. For more information on how to set up the Network Camera over the Internet, please refer to Setup the Network Camera over the Internet on page To utilize this feature, please check the following settings on your Network Camera: 1.
VIVOTEK Using VIVOTEK Recording Software The VAST recording software allows simultaneous monitoring and video recording for multiple Network Cameras. Please install the recording software; then launch the program to add the Network Camera to the Channel list. For detailed information about how to use the recording software, please refer to the user’s manual of the software or download it from http://www.
VIVOTEK Main Page This chapter explains the layout of the main page. It is composed of the following sections: VIVOTEK INC. Logo, Host Name, Camera Control Area, Configuration Area, and Live Video Window. Resize Buttons VIVOTEK INC. Host Name Logo Configuration Area Camera Control...
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VIVOTEK PTZ control mode: Joystick The Joystick mode simulates joystick control using your mouse. Click, hold down mouse button, and drag your mouse target cursor to the direction you want, the lens will move to that direction. You can click and hold down the mouse button to continue scanning.
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VIVOTEK VIVOTEK INC. Logo Click this logo to visit the VIVOTEK website. Host Name The host name can be customized to fit your needs. For more information, please refer to System on page 53. Camera Control Area Profile mode: 3 pre-configured streaming profiles are provided through here: Max. view, Recording view, Live view.
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VIVOTEK Pan /Tilt /Zoom /Focus speed: Adjust the speed of Pan/ Tilt/ Zoom/ Focus: Pan speed Tilt speed Zoom speed Focus speed Slower Faster Note that mouse screen control is also supported. You can refer to page 131 for related information. Configuration Area Client Settings: Click this button to access the client setting page.
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VIVOTEK Resize Buttons Click the Auto button, the video cell will resize automatically to fit the monitor. Click 100% is to display the original homepage size. Click 50% is to resize the homepage to 50% of its original size. Click 25% is to resize the homepage to 25% of its original size. Go to If you have PTZ preset positions, these positions will be available in the Go to menu.
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VIVOTEK Snapshot: Click this button to capture and save still images. The captured images will be displayed in a pop-up window. Right-click the image and choose Save Picture As to save it in JPEG (*.jpg) or BMP (*.bmp) format. Digital Zoom: Click and deselect the “Disable digital zoom” to enable the zoom operation. The navigation screen indicates the part of the image being magnified.
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VIVOTEK ■ The following window is displayed when the video mode is set to MJPEG: Video Title Time Video (HTTP-V) 2019/03/10 17:08:56 Title and Time Video 17:08:56 2019/03/10 Video Control Buttons Video Title: The video title can be configured. For more information, please refer to Media > Image on page 67.
VIVOTEK Client Settings This chapter explains how to select the stream transmission mode and saving options on the local computer. When completed with the settings on this page, click Save on the page bottom to enable the settings. H.265/H.264 Protocol Options Depending on your network environment, there are four transmission modes of H.265 or H.264 streaming: UDP unicast: This protocol allows for more real-time audio and video streams.
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VIVOTEK Two way audio Half duplex: Audio is transmitted from one direction at a time, e.g., from a PC holding a web console with the camera. Full duplex: Audio is transmitted in both directions simultaneously. MP4 Saving Options Users can record live video as they are watching it by clicking the button - Start MP4 Recording - on the main page.
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VIVOTEK Joystick Settings Enable Joystick Connect to the USB plug of the joystick to a USB port on your management computer. Once a USB joystick is connected, the related joystick configuration will be available on the Client settings window. The joystick should work properly without installing any other driver or software. Then you can begin to configure the joystick settings of connected devices.
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VIVOTEK Buttons Configuration In the Joystick Settings window, you can use the combinations of pull-down menus, Actions and Button number, to assign joystick buttons with different functions. The number of buttons may differ from the joystick you attached. Please follow the steps below to configure your joystick buttons: 1.
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VIVOTEK NOTE: • If you want to assign Preset actions to your joystick, the PTZ preset locations should be configured in advance. • If your joystick is not working properly, it may need to be calibrated. Click the Calibrate button to open the Game Controllers window located in Microsoft Windows control panel and follow the instructions for trouble shooting.
VIVOTEK Configuration Click Configuration on the main page to enter the camera setting pages. Note that only Administrators can access the configuration page. Please refer to page 116 Security > User Account for how to configure access rights for different users. Navigation Area Configuration List Firmware Version...
VIVOTEK System > General settings This section explains how to configure the basic settings for the Network Camera, such as the host name and system time. It is composed of the following two columns: System and System Time. System Host name: Enter a desired name for the Network Camera. The text will be displayed at the top of the main page.
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VIVOTEK System time Keep current date and time: Select this option to preserve the current date and time of the Network Camera. The Network Camera’s internal real-time clock maintains the date and time even when the power of the system is turned off. Synchronize with computer time: Select this option to synchronize the date and time of the Network Camera with the local computer.
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VIVOTEK Western Argentina Summer Time (WARST) is 3 hours behind the prime meridian all year. There is a dummy fall-back transition on December 31 at 25:00 daylight saving time (i.e., 24:00 standard time, equivalent to January 1 at 00:00 standard time), and a simultaneous spring- forward transition on January 1 at 00:00 standard time, so daylight saving time is in effect all year and the initial WART is a placeholder.
VIVOTEK System > Homepage layout This section explains how to set up your own customized homepage layout. General settings This column shows the settings of your hompage layout. You can manually select the background and font colors in Theme Options (the second tab on this page). The settings will be displayed automatically in this Preview field.
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VIVOTEK Theme Options Here you can change the color of your homepage layout. There are three types of preset patterns for you to choose from. The new layout will simultaneously appear in the Preview filed. Click Save to enable the settings.
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VIVOTEK ■ Follow the steps below to configure a customized homepage: 1. Click Custom on the left column. 2. A double-click on the color selection area (the right hand side column) will bring up a color palette window. Color Selector Custom Pattern 3.
VIVOTEK System > Logs This section explains how to configure the Network Camera to send the system log to the remote server as backup. Log server settings Follow the steps below to set up the remote log: 1. Select Enable remote log. 2.
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VIVOTEK You can install the included VAST recording software, which provides an Event Management function group for delivering event messages via emails, GSM short messages, onscreen event panel, or to trigger an alarm, etc. For more information, refer to the VAST User Manual. VIVOTEK Network Cameras Internet 3G Cell phone...
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VIVOTEK Set Parameter log VADP log contains the history of changes made to system parameters such as recording, imaging parameters, and all other parameters. VADP log VADP log contains the information for the onboard VADP packages, including memory usage, module load and unload information.
VIVOTEK System > Parameters The View Parameters page lists the entire system’s parameters in an alphabetical order. If you need technical assistance, please provide the information listed on this page. 62 - User's Manual...
VIVOTEK System > Maintenance This chapter explains how to restore the Network Camera to factory default, reboot, upgrade firmware version, etc. General settings > Upgrade firmware This feature allows you to upgrade the firmware of your Network Camera. It takes a few minutes to complete the process.
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VIVOTEK IMPORTANT: Through extensive use, temporary files may accumulate that disable a firmware upgrade. You can use the Clean up function in the Application > Package management window to solve this problem. 64 - User's Manual...
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VIVOTEK General settings > Restore This feature allows you to restore the Network Camera’s factory defaults. Network: Select this option to retain the Network Type settings (please refer to Network Type on page 95). Daylight Saving Time: Select this option to retain the Daylight Saving Time settings (please refer to Import/Export files below on this page).
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VIVOTEK The following message is displayed when attempting to upload an incorrect file format. Export language file: Click to export language strings. VIVOTEK provides nine languages: English, Ρусский . Deutsch, Español, Français, Italiano, 日本語, Português, 簡体中文, 繁體中文, and Update custom language file: Click Browse… and specify your own custom language file to upload. Export configuration file: Click to export all parameters for the device and user-defined scripts.
VIVOTEK Media > Image This section explains how to configure the image settings of the Network Camera. It is composed of the following four columns: General settings, Picture settings, Exposure, and Privacy mask. General settings Video title Show_timestamp and video title in videos_and_snapshots: Enter a name that will be displayed on the title bar of the live video as the picture shown below.
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VIVOTEK Day/Night Settings IR cut filter With a removable IR-cut filter, this Network Camera can automatically remove the filter to let IR light enter the light sensor during low light conditions. ■ Auto mode The Network Camera automatically removes the filter by judging the level of ambient light. ■...
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VIVOTEK Illuminators Turn on external IR illuminator in night mode Select this to turn on the external IR illuminator when the camera detects low light condition and enters the night mode. A Digital Output connection to external IR is needed. Turn on built-in IR illuminator in night mode Select this to turn on the built-in IR illuminator when the camera detects low light condition and enters the night mode.
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VIVOTEK Anti-overexposure When enabled, the camera automatically adjusts the IR projection to adjacent objects in order to avoid over-exposure in the night mode. Smart IR Anti-overexposure: When enabled, the camera automatically adjusts the IR projection to adjacent objects in order to avoid over-exposure in the night mode. The Smart IR function is more beneficial when the spot of intrusions or an object of your interest is close to the lens and the IR lights.
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VIVOTEK Tips: If there is an object in close proximity, the IR lights reflected back from it can mislead the Smart IR’s calculation of light level. To solve this problem, you can place an “Exposure Exclude” window on an unavoidable object in the Exposure setting window.
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VIVOTEK Image settings On this page, you can tune the White balance and Image adjustment settings. Sensor Setting 1: For normal situations White balance: Adjust the value for the best color temperature. ■ Select one of the white balance modes: 1.
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VIVOTEK Defog: Defog helps improve the visibility quality of captured image in poor weather conditions such as smog, fog, or smoke. Enable 3D Noise reduction ■ Check to enable noise reduction in order to reduce noises and flickers in image. This applies to the onboard 3D Noise Reduction feature.
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VIVOTEK Exposure On this page, you can set the Exposure level, Max gain,Exposure mode, and IR cut filter related settings. Detailed configurations will be automatically adjusted since the sensor library will automatically adjust the value according to the ambient light. Sensor Setting 2: For special situations Sensor Setting 1:...
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VIVOTEK ■ Center: Use the center portion of the screen to determine the exposure level. Metering mode: ■ Auto: Lets firmware automatically detect the exposure measurement. ■ BLC (Back Light Compensation): This option will automatically add a “weighted region“ in the middle of the window and give the necessary light compensation.
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VIVOTEK Manual: Note that WDR and Defog functions will be disabled using the Manual mode setting. NOTE: • When Iris Priority is selected for the Exposure mode, the tunable aperture size is related to zoom ratio. When using different zoom ratios, the range of aperture sizes can be different. When zoom ratio is 0x, the range of iris sizes is F1.6~F14.
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VIVOTEK Due to the imaging characteristics, some of the related imaging functions will be disabled when the Exposure mode is changed. See the table below for details: Exposure mode default gain Auto Shutter priority BLC - hidden Defog - WDR Pro - disabled disabled Iris priority...
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VIVOTEK Focus Focus here refers to the Remote Focus, is applicable to Network Cameras that are equipped with stepping motor lens. Focus window Chances are while moving the lens around the surveillance area, focusing can be slow when zooming in on a complex scene with no distinctive objects especially in the center of the field of view.
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VIVOTEK Privacy mask On this page, you can block out sensitive view areas to address privacy concerns. ■ To set the privacy mask windows, follow the steps below: 1. Click on the Enable privacy mask checkbox to enable this function. 2.
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VIVOTEK NOTE: • The camera supports "3D Privacy Mask." Privacy masks should stay at the same positions regardless of how the camera lens may move. • When the "Enabled privacy mask" checkbox is deselected, no privacy masks will appear on screen. •...
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VIVOTEK Pixel Calculator Click the Add button at the lower screen to create a pixel calculator window. Place your cursor on the window to move it to an area of your interest, and change the size of window to fit the area of interest. Once they are drawn, the numbers of pixels on the sides of windows will appear.
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VIVOTEK Take the following into consideration when using this feature: 1. Operational requirement: Identify a human or a human face. 2. Why human face? There are less variances in the size of a face than that for limbs and body. Human face is normally 16cm wide.
VIVOTEK Media > Video Mode The 1080P modes provides a maximum frame rate of up to 60fps. Note that the 1080P mode does not support EIS and WDR functionality. Stream settings This Network Camera supports multiple streams with frame sizes ranging from 384 x 216 to 1920 x 1080 pixels.
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VIVOTEK Click the stream item to display the detailed information. . This Network Camera offers real-time H.265, H.264, and MJPEG compression standards (Multiple Codec) for real-time viewing. If the H.265 / H.264 mode is selected, the video is streamed via RTSP protocol.
VIVOTEK ■ Frame size You can set up different video resolution for different viewing devices. For example, set a smaller frame size and lower bit rate for remote viewing on mobile phones and a larger video size and a higher bit rate for live viewing on web browsers.
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VIVOTEK Dynamic Intra Frame w/ static scenes Static scene P P P P P P P P P P P P P P P P P P P I Dynamic Intra Frame w/ activities in scenes P P P P P P P I P P P P P P P I P P P Activities...
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VIVOTEK NOTE: Comparing with Smart Stream II, Smart Stream III has two more configurable options: Smart Q, and Smart FPS. • Smart codec: Smart codec effectively reduces the quality of the whole or the non- interested areas on a screen and therefore reduces the bandwidth consumed. You can manually specify the video quality for the foreground and the background areas.
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VIVOTEK As the result, the lower screen is constantly displayed in high details, while the upper half is transmitted using a lower-quality format. Although the upper half is transmitted using a lower quality format, you still have an awareness of what is happening on the whole screen.
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VIVOTEK Bit rate control ■ Constrained bit rate: A complex scene generally produces a larger file size, meaning that higher bandwidth will be needed for data transmission. The bandwidth utilization is configurable to match a selected level, resulting in mutable video quality performance. The bit rates are selectable at the following rates: 20Kbps, 30Kbps, 40Kbps, 50Kbps, 64Kbps, 128Kbps, 256Kbps, 512Kbps, 768Kbps, 1Mbps, 2Mbps, 3Mbps, 4Mbps, 6Mbps, 8Mbps, 10Mbps, 12Mbps, 14Mbps, ~ to 40Mbps.
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VIVOTEK Fixed quality: On the other hand, if Fixed quality is selected, all frames are transmitted with the same quality; bandwidth utilization is therefore unpredictable. The video quality can be adjusted to the following settings: Medium, Standard, Good, Detailed, and Excellent.
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VIVOTEK If the JPEG mode is selected, the Network Camera sends consecutive JPEG images to the client, producing a moving effect similar to a filmstrip. Every single JPEG image transmitted guarantees the same image quality, which in turn comes at the expense of variable bandwidth usage. Because the media contents are a combination of JPEG images, no audio data is transmitted to the client.
VIVOTEK Media > Audio Audio Settings Mute: Select this option to disable audio transmission from the Network Camera to all clients. Note that if muted, no audio data will be transmitted even if audio transmission is enabled on the Client Settings page.
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VIVOTEK Audio clips ■ Output gain: Use the slide bar to change the audio output gains value. ■ Audio clip: When the camera's audio input is connected to a microphone, you can record a short period of audio recordings (1 to 10 seconds). You can also use the camera's embedded microphone to record an audio clip, if available.
VIVOTEK Media profiles You can configure a different video stream for each of the 3 default profiles, Max. view, Recording, Live view, and App. The related video stream information will display, including stream number, resolution, codec used, frame rate, etc. The Multicast port number, and address for video, audio, and Metadata configuration will also be listed.
VIVOTEK Network > General settings This section explains how to configure a wired network connection for the Network Camera. Network Type Select this option when the Network Camera is deployed on a local area network (LAN) and is intended to be accessed by local computers. The default setting for the Network Type is LAN. Please rememer to click on the Save button when you complete the Network setting.
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VIVOTEK Primary DNS: The primary domain name server that translates host names into IP addresses. Secondary DNS: Secondary domain name server that backs up the Primary DNS. Primary WINS server: The primary WINS server that maintains the database of computer names and IP addresses.
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VIVOTEK NOTE: ► If the default ports are already used by other devices connected to the same router, the Network Camera will select other ports for the Network Camera. ► If UPnP is not supported by your router, you will see the following message: Error: Router does not support UPnP port forwarding.
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VIVOTEK 4. In the Networking Services dialog box, select Universal Plug and Play and click OK. 5. Click Next in the following window. 6. Click Finish. UPnP is enabled. ► How does UPnP work? UPnP networking technology provides automatic IP configuration and dynamic discovery of devices added to a network.
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VIVOTEK Enable IPv6 Select this option and click Save to enable IPv6 settings. Please note that this only works if your network environment and hardware equipment support IPv6. The ® browser should be Microsoft Internet Explorer 6.5, Mozilla Firefox 3.0 or above. When IPv6 is enabled, by default, the network camera will listen to router advertisements and be assigned with a link-local IPv6 address accordingly.
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VIVOTEK Please follow the steps below to link to an IPv6 address: 1. Open your web browser. 2. Enter the link-global or link-local IPv6 address in the address bar of your web browser. 3. The format should be: http://[2001:0c08:2500:0002:0202:d1ff:fe04:65f4]/ IPv6 address 4.
VIVOTEK Network > Streaming protocols NOTE: The metadata information can only be transmitted through the HTTP main port. Metadata is not available through the secondary HTTP port. HTTP streaming To utilize HTTP authentication, make sure that your have set a password for the Network Camera first; please refer to Security >...
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VIVOTEK URL command -- http://<ip address>:<http port>/<access name for stream 1, 2, 3> For example, when the Access name for stream 2 is set to video1s2.mjpg: 1. Launch Mozilla Firefox or Netscape. 2. Type the above URL command in the address bar. Press Enter. 3.
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VIVOTEK Authentication: Depending on your network security requirements, the Network Camera provides three types of security settings for streaming via RTSP protocol: disable, basic, and digest. basic authentication is selected, the password is sent in plain text format, but there can be potential risks of it being intercepted.
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VIVOTEK RTSP port /RTP port for video, audio/ RTCP port for video, audio ■ RTSP (Real-Time Streaming Protocol) controls the delivery of streaming media. By default, the port number is set to 554. ■ The RTP (Real-time Transport Protocol) is used to deliver video and audio data to the clients. By default, the RTP port for video is set to 5556 and the RTP port for audio is set to 5558.
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VIVOTEK Unicast video transmission delivers a stream through point-to-point transmission; multicast, on the other hand, sends a stream to the multicast group address and allows multiple clients to acquire the stream at the same time by requesting a copy from the multicast group address. Therefore, enabling multicast can effectively save Internet bandwith.
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VIVOTEK SIP is short for Session Initiation Protocol. If necessary, you can change the default port number, 5060, to one between 1025 and 65535. Two way audio port: The Network Camera supports two way audio communication so that operators can transmit and receive audio simultaneously.
VIVOTEK Network > DDNS This section explains how to configure the dynamic domain name service for the Network Camera. DDNS is a service that allows your Network Camera, especially when assigned with a dynamic IP address, to have a fixed host and domain name. Express link Express Link is a free service provided by VIVOTEK server, which allows users to register a domain name for a network device.
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VIVOTEK Manual setup DDNS: Dynamic domain name service Enable DDNS: Select this option to enable the DDNS setting. Provider: Select a DDNS provider from the provider drop-down list. VIVOTEK offers Safe100.net, a free dynamic domain name service, to VIVOTEK customers. It is recommended that you register Safe100.net to access VIVOTEK’s Network Cameras from the Internet.
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VIVOTEK [Register] Successfully Your account information has been mailed to registered e-mail address 4. Select Enable DDNS and click Save to enable the setting. ■ CustomSafe100 VIVOTEK offers documents to establish a CustomSafe100 DDNS server for distributors and system integrators. You can use CustomSafe100 to register a dynamic domain name if your distributor or system integrators offer such services.
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VIVOTEK Network > QoS (Quality of Service) Quality of Service refers to a resource reservation control mechanism, which guarantees a certain quality to different services on the network. Quality of service guarantees are important if the network capacity is insufficient, especially for real-time streaming multimedia applications. Quality can be defined as, for instance, a maintained level of bit rate, low latency, no packet dropping, etc.
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VIVOTEK QoS/DSCP (the DiffServ model) DSCP-ECN defines QoS at Layer 3 (Network Layer). The Differentiated Services (DiffServ) model is based on packet marking and router queuing disciplines. The marking is done by adding a field to the IP header, called the DSCP (Differentiated Services Codepoint). This is a 6-bit field that provides 64 different class IDs.
VIVOTEK Network > SNMP (Simple Network Management Protocol) This section explains how to use the SNMP on the network camera. The Simple Network Management Protocol is an application layer protocol that facilitates the exchange of management information between network devices. It helps network administrators to remotely manage network devices and find, solve network problems with ease.
VIVOTEK Network > FTP The newer firmware disabled the FTP port for security concerns. You can manually enable the FTP server service to enable the FTP function. You can disable the FTP server function when it is not in use. FTP port: The FTP server allows the user to save recorded video clips.
VIVOTEK Bonjour To access the camera from a Mac computer, go to Safari, click on Bonjour and select the camera from a drop-down list. You can go to Safari > Preferences to enter your user name and password, and provide the root password the first time you access the camera.
VIVOTEK Security > User accounts This section explains how to enable password protection and create multiple accounts. Account management The administrator account name is “root”, which is permanent and can not be deleted. If you want to add more accounts in the Account management window, please apply the password for the “root” account first.
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VIVOTEK Privilege management Digital Output & PTZ control: You can modify the management privilege as operators or viewers. Select or de-select the checkboxes, and then click Save to enable the settings. If you give Viewers the privilege, Operators will also have the ability to control the Network Camera through the main page. (Please refer to Configuration on page 40).
VIVOTEK Security > HTTPS (Hypertext Transfer Protocol over SSL/TLS) This section explains how to enable authentication and encrypted communication over SSL (Secure Socket Layer). It helps protect streaming data transmission over the Internet on higher security level. Create and Install Certificate Method Before using HTTPS for communication with the Network Camera, a Certificate must be created first.
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VIVOTEK 5. Click Save to preserve your configuration, and your current session with the camera will change to the encrypted connection. 6. If your web session does not automatically change to an encrypted HTTPS session, click Home to re- turn to the main page. Change the URL address from “http://” to “https://“ in the address bar and press Enter on your keyboard.
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VIVOTEK Create certificate request and install 1. Select the option from the Method pull-down menu. 2. Click Create certificate to proceed. 3. The following information will show up in a pop-up window after clicking Create. Then click Save to generate the certificate request. 4.
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VIVOTEK 5. Look for a trusted certificate authority, such as Symantec’s VeriSign Authentication Services, that issues digital certificates. Sign in and purchase the SSL certification service. Copy the certificate request from your request prompt and paste it in the CA’s signing request window. Proceed with the rest of the process as CA’s instructions on their webpage.
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VIVOTEK 7. Open a new edit, paste the certificate contents, and press ENTER at the end of the contents to add an empty line. 8. Convert file format from DOS to UNIX. Open File menu > Conversions > DOS to Unix. 122 - User's Manual...
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VIVOTEK 9. Save the edit using the “.crt” extension, using a file name like “CAcert.crt.” 10. Return to the original firmware session, use the Browse button to locate the crt certificate file, and click Upload to enable the certification. User's Manual - 123...
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VIVOTEK Note that a 11. When the certifice file is successfully loaded, its status will be stated as Active. certificate must have been created and installed before you can click on the “Save" button for the configuration to take effect. 12.To begin an encrypted HTTPS session, click Home to return to the main page.
VIVOTEK Security > Access List This section explains how to control access permission by verifying the client PC’s IP address. General Settings Maximum number of concurrent streaming connection(s) limited to: Simultaneous live viewing for 1~10 clients (including all streams). The default value is 10. If you modify the value and click Save, all current connections will be disconnected and automatically attempt to re-link (IE Explorer or Quick Time Player).
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VIVOTEK ■ Disconnect: If you want to break off the current connections, please select them and click this button. Please note that those checked connections will only be disconnected temporarily and they will automatically retry a connection (IE Explore or Quick Time Player). Enable access list filtering: Check this item and click Save if you want to enable the access list filtering function.
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VIVOTEK Network: This rule allows the user to assign a network address and corresponding subnet mask to the Allow/Deny List in the CIDR format, e.g. 192.168.xx.xx/24. For example: IP address 192.168.2.x will be blocked. Range: This rule allows the user to assign a range of IP addresses to the Allow/Deny List. Note: This rule is only applicable to IPv4 addresses.
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VIVOTEK Security > IEEE 802.1x Enable this function if your network environment uses IEEE 802.1x, which is a port-based network access control. The network devices, intermediary switch/access point/hub, and RADIUS server must support and have their 802.1x settings enabled. The 802.1x standard is designed to enhance the security of local area networks, which provides authentication to network devices (clients) attached to a network port (wired or wireless).
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VIVOTEK 3. When all settings are complete, move the Network Camera to the protected LAN by connecting it to an 802.1x enabled switch. The devices will then start the authentication automatically. NOTE: ► Below is the authentication process for 802.1x: 1.
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VIVOTEK Security > Miscellaneous The embedded TrendMicro utitlity provides the protection against Cross-Site Request Forgery. Cross-site request forgery is also known as one-click attack or session riding and is abbreviated as CSRF. CSRF is a type of malicious exploit of a website, in this case, the camera. Unauthorized commands are transmitted from a user that the web application trusts, using the mechanism of forging a trusted user's own request with a request containing his own cookies, etc.
VIVOTEK PTZ > PTZ settings This section explains how to control the Network Camera’s Pan/Tilt/Zoom operation. The camera comes with built-in PTZ mechanisms. Home location settings Move your current field of view to a preferred location using the PTZ panel or mouse clicks on the screen, and use the below buttons to configure the current view as the default home position.
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VIVOTEK Recorded Patrol The recorded patrol allows you to record the process moving along interested points (positions) in your surveillance area while the camera memorizes every Pan/Tilt/Zoom/Focus commands you gave in the process. You can then save the process as a recorded patrol. Due to the limitation on system memory, you can configure 4 recorded patrols, each with a length of 2 minutes.
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VIVOTEK To create a recorded patrol, 1. Enter a name for the patrol. 2. Use mouse clicks or the PTZ panel to select a field of view as your start point. 3. Select the Pan/Tilt/Zoom/Focus speed, and the PTZ control mode. 4.
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VIVOTEK Preset Patrol NOTE: The navigation buttons here also support the continuous move. You can click and hold down the button to move across the screen until you release the button. Enable tracking during dwell time Enable Smart Tracking while performing a preset patrol. Preset positions and patrol settings In the PTZ settings page, you can configure preset positions for the camera to travel through.
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VIVOTEK Misc. settings: Use the checkboxes and the pull-down menus for the camera to automatically resume the previous action or return to the home position after the camera has stayed idle for a period of time. PTZ control panel operation mode: This determines how your mouse and PTZ control panel works on a live view window.
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VIVOTEK Focus mode: This determines how focus takes place when camera lens is ordered to aim at different areas or preset points, or zoom in or out on a scene. Auto: Firmware automatically adapts to different environments regarding the distances of objects in scene, and generates the best focus results.
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VIVOTEK Positions on the Home page The Preset positions will also be displayed on the home page. Select one from the Go to drop-down list, and the Network Camera will move to the selected position. button: Click this button to start the 360° horizontal auto pan. Patrol button: Click this button, then the Network Camera will patrol continuously among the selected positions.
VIVOTEK Event > Event settings This section explains how to configure the Network Camera to responds to particular situations (event). A typical application is that when a motion is detected, the Network Camera sends buffered images to an FTP server or e-mail address as notifications. Click on Help, there is an illustration shown in the pop-up window explaining that an event can be triggered by many sources, such as motion detection or external digital input devices.
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VIVOTEK ■ Event name: Enter a name for the event setting. ■ Enable this event: Select this option to enable the event setting. ■ Priority: Select the relative importance of this event (High, Normal, or Low). Events with a higher priority setting will be executed first.
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VIVOTEK ■ Audio detection A preset threshold can be configured with an external microphone as the trigger to system event. The triggering condition can be an input exceeding or falling below a threshold. Audio detection can take place as a complement to motion detection or as a method to detect activities not covered by the camera's view.
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VIVOTEK 3. Action Define the actions to be performed by the Network Camera when a trigger is activated. ■ Trigger digital output for seconds Select this option to turn on the external digital output device when a trigger is activated. Specify the length of the trigger interval in the text box.
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VIVOTEK ■ Configure CameraLink The camera can be associated with another camera with responsive actions. For example, if a thermal camera detects some abnormal situations, e.g., a fire, the camera can tell another camera, say, a PTZ camera to move to a preset position to observe the current situation. NOTE: If you configured a motion detection window as a trigger, the motion detection may become invalid when the camera’s field of view moved away from the detection window.
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VIVOTEK Add server Click Add server to unfold the server setting window. You can specify where the notification messages are sent to when a trigger is activated. A total of 5 server settings can be configured. There are four choices of server types available: Email, FTP, HTTP, and Network storage. Select the item to display the detailed configuration options.
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VIVOTEK To verify if the email settings are correctly configured, click Test. The result will be shown in a pop-up window. If successful, you will also receive an email indicating the result. Click Save server to enable the settings, then click Close to exit the Add server page. After you set up the first event server, a new item for event server will automatically show up on the Server list.
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VIVOTEK ■ Passive mode Most firewalls do not accept new connections initiated from external requests. If the FTP server supports passive mode, select this option to enable passive mode FTP and allow data transmission to pass through the firewall. To verify if the FTP settings are correctly configured, click Test. The result will be shown in a pop-up window as shown below.
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VIVOTEK If key authentication is not preferred, you can specify a username and password in the section below. An RSA key fingerprint will look like this: da:47:93:b4:3a:90:5b:50:1f:20:a8:f9:b7:a1:d0:e1. Verify if this is the SFTP server you want to connect to. ■ Folder name Enter the folder where the media file will be placed.
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VIVOTEK Publickey mode: Selecting the Public key mode will bring up the Pairing mode options: Auto, Download, Upload. Auto Camera will generate a key pair and auto pair public key with the SFTP server. Download Camera will generate a key pair and download the public key for the user to upload it to the SFTP server.
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VIVOTEK Server type - HTTP Select to send the media files to an HTTP server when a trigger is activated. ■ Server name: Enter a name for the server setting. ■ URL: Enter the URL of the HTTP server. ■ User name: Enter the user name if necessary. ■...
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VIVOTEK Network storage: Select to send the media files to a network storage location when a trigger is activated. Please refer to NAS server on page 159 for details. Click Save server to enable the settings, then click Close to exit the Add server page. ■...
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VIVOTEK Add media Add media Click to open the media setting window. You can specify the type of media that will be sent and preserved when a trigger is activated. A total of 5 media settings can be configured. There are three choices of media types available: Snapshot, Video Clip, and System log.
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VIVOTEK ■ Add date and time suffix to the file name Select this option to add a date/time suffix to the file name. For example: Snapshot_20210320_100341 File name prefix Date and time suffix The format is: YYYYMMDD_HHMMSS Click Save media to enable the settings, then click Close to exit the Add media page. After you set up the first media server, a drop-down menu of existing medias will be available on the Media list.
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VIVOTEK ■ Maximum duration Specify the maximum recording duration in seconds. Up to 20 seconds can be set. For example, if pre-event recording is set to 5 seconds and the maximum duration is set to 10 seconds, the Network Camera continues to record for another 4 seconds after a trigger is activated. 1 sec.
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VIVOTEK ■ View: Click this button to open a file list window. This function only apllies when an SD card and networked storage are available. If you click View button of SD card, a Local storage page will pop up for you to manage recorded files on SD card.
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VIVOTEK Here is an example of the Event setting: When completed the settings with steps 1~3 to arrange Schedule, Trigger, and Action of an event, click Save event to enable the settings and click Close to exit the page. The following is an example of the Event setting page: 154 - User's Manual...
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VIVOTEK When the Event Status is ON, once an event is triggered by motion detection, the Network Camera will automatically send snapshots via e-mails. status or click Delete to remove If you want to stop the event trigger, you can click to turn it to the event setting.
VIVOTEK Applications > Motion detection This section explains how to configure the Network Camera to enable motion detection. A total of 5 motion detection windows can be configured. Motion Detection Setting 2: For special situations Motion Detection Setting 1: For normal situations Follow the steps below to enable motion detection: 1.
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VIVOTEK Photos or videos can be captured instantly and configured to be sent to a remote server (via an Email or FTP server). For more information on how to configure an event setting, please refer to Event settings on page 138. A green bar indicates that even though motions have been detected, the event has not been triggered because the image variations still fall under the preset threshold.
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VIVOTEK This motion detection window will also be displayed on the Event Settings page. You can go to Event > Event settings > Trigger to select it as a trigger source. Please refer to page 139 for detailed informatio. NOTE: ►...
VIVOTEK Applications > Smart Tracking Advanced Smart tracking is started on a web console. Please refer to the Smart Tracking User Guide for the configuration details. Please visit VIVOTEK's product download page for the documentation. User's Manual - 159...
VIVOTEK Applications > DI and DO Digital input: Select High or Low to define normal status for the digital input. Connect a digital input from a sensor device to the camera, the Network Camera will report the current signal status. You may then configure the Normal status (non-trigger status) as High or Low.
VIVOTEK Applications > Tampering detection This section explains how to set up camera tamper detection. With tamper detection, the camera is capable of detecting incidents such as redirection, blocking or defocusing, or even spray paint. Please follow the steps below to set up the camera tamper detection function: 1.
VIVOTEK Applications > Audio detection Audio detection, along with video motion detection, is applicable in the following scenarios: 1. Detection of activities not covered by camera view, e.g., a loud input by gun shots or breaking a door/ window. 2. A usually noisy environment, such as a factory, suddenly becomes quiet due to a breakdown of machines.
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VIVOTEK You can use the Profile window to configure a different Audio detection setting. For example, a place can be noisy in the day time and become very quiet in the night. 1. Click on the Enable this profile checkbox. Once the Audio detection window is opened, the current sound input will be interactively indicated by a fluctuating yellow wave diagram.
VIVOTEK Applications > VADP (VIVOTEK Application Development Platform) Users can store and execute VIVOTEK's or 3rd-party software modules onto the camera's flash memory or SD card. These software modules can apply in video analysis for intelligent video applications such as license plate recognition, object counting, or as an agent for edge recording, etc.
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VIVOTEK To start a module, select the checkcircle in front, and click the Start button. If you should need to remove a module, select the checkcircle in front and then click the Stop button. By then the module status will become OFF, and the X button will appear at the end of the row.
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VIVOTEK On the License page, register and activate the license for using VIVOTEK's VADP modules. You should acquire the license key elsewhere, and manually upload to the network camera. Follow the onscreen instruction on VIVOTEK's website for the registration procedure. 166 - User's Manual...
VIVOTEK Recording > Recording settings This section explains how to configure the recording settings for the Network Camera. Recording Settings Insert your SD card and click here to test NOTE: ► Please remember to format your SD card when using it for the first time. Please refer to page 172 for detailed information.
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VIVOTEK If you enable adaptive recording and enable time-shift cache stream on Camera A, only when an event is triggered on Camera A will the server record video streams in the full frame rate; otherwise, it will only request the I frame data during normal monitoring, thus effectively save lots of bandwidth and storage. NOTE: ►...
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VIVOTEK 2. Destination You can select the SD card or network attached storage (NAS) for recording video files. NAS server Click Add NAS server to open the server setting window and follow the steps below to set up: 1. Fill in the information for your server. For example: Network storage path (\\server name or IP address\folder name)
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VIVOTEK If successful, you will receive a test.txt file on the network storage server. 3. Enter a server name. 4. Click Save to complete the settings and click Close to exit the page. ■ Capacity: You can select either the entire storage space available or specify a reserved space. The recording size limit must be larger than the reserved space for cyclic recording.
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VIVOTEK this page. When the system begins recording, it will send the recorded files to a networked storage or SD card. The new recording name will appear on the recording page as shown below. To remove a recording setting from the list, select it and click Delete. Video (Name): Click to open the Recording settings page to modify its details.
VIVOTEK Storage NOTE: • It is recommended to turn OFF the recording activity before you remove an SD card from the camera. • The lifespan of an SD card is limited. Regular replacement of the SD card can be necessary. •...
VIVOTEK SD card control ■ Enable cyclic storage: Check this item if you want to enable cyclic recording. When the maximum capacity is reached, the oldest file will be overwritten by the latest one. ■ Enable automatic disk cleanup: Check this item and enter the number of days you wish to retain a file. For example, if you enter “7 days”, the recorded files will be stored on the SD card for 7 days.
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VIVOTEK 2. Click Test to check the setting. The result will be shown in the pop-up window. If successful, you will receive a test.txt file on the networked storage server. 3. Click Mount to complete the settings. NAS management ■ Minimum reserved storage space: The reserved space can be used as a safe buffer especially when the cyclic recording function is enabled, during the transaction stage when a storage space is full and the incoming streaming data is about to overwrite the previously saved videos.
VIVOTEK Storage > Content management This section explains how to manage the content of recorded videos on the Network Camera. Here you can search and view the records and view the searched results. Searching and Viewing the Records This column allows the user to set up search criteria for recorded data. If you do not select any criteria and click Search button, all recorded data will be listed in the Search Results column.
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VIVOTEK Search Results The following is an example of search results. There are four columns: Trigger time, Media type, Trigger type, and Locked. Click to sort the search results in either direction. Numbers of entries displayed on one page Click to open a live view ■...
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VIVOTEK ■ Lock/Unlock: Select the checkbox in front of a desired search result, then click this button. The selected items will become Locked, which will not be deleted during cyclic recording. You can click again to unlock the selections. For example: Click to switch pages ■...
VIVOTEK Appendix URL Commands for the Network Camera 1. Overview For some customers who already have their own web site or web control application, the Network Camera/Video Server can be easily integrated through URL syntax. This section specifies the external HTTP-based application programming interface.
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VIVOTEK Technology License Notice Notices from HEVC Advance: THIS PRODUCT IS SOLD WITH A LIMITED LICENSE AND IS AUTHORIZED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT IS NOT OFFERED FOR SALE;...
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VIVOTEK Electromagnetic Compatibility (EMC) FCC Statement This device compiles with FCC Rules Part 15. Operation is subject to the following two conditions. ■ This device may not cause harmful interference, and ■ This device must accept any interference received, including interference that may cause undesired operation.
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