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23 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
23.1 Malfunctions
Fault
The appliance is not
working.
"Sprache Deutsch"
appears in the dis-
play.
The operation does
not start or is inter-
rupted.
Appliance does not
heat up.
The time is not dis-
played when the ap-
pliance is switched
off.
Home Connect is not
working properly.
During simple mi-
crowave operation,
the cooking compart-
ment becomes hot.
Cause and troubleshooting
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Electronics fault
Briefly disconnect the appliance from the power supply by switching off the fuse.
1.
2.
Reset the basic settings to the factory settings.
→ "Basic settings", Page 20
There has been a power cut.
Configure the initial configuration settings.
▶
→ "Performing initial start-up", Page 12
Different causes are possible.
Check the notifications that appear on the display.
▶
→ "Displaying information", Page 14
Malfunction
Call the after-sales service.
▶
→ "Customer Service", Page 30
Demo mode is switched on.
Briefly disconnect the appliance from the power supply by switching the circuit breaker in
1.
the fuse box off and then on again.
Switch off demo mode in the basic settings within approx. 5 minutes.
2.
→ "Changing the basic settings", Page 21
There has been a power cut.
Open and close the appliance door once after a power failure.
▶
a The appliance is checked and is ready to use.
Basic setting has been changed.
Change the basic setting for the time display.
▶
→ "Basic settings", Page 20
Different causes are possible.
Go to www.home-connect.com.
▶
The drying function is switched on.
To prevent condensation from forming when the appliance is in microwave-only mode, the
appliance automatically switches on an additional heating element when it is set to 600 W
or 900 W. The cooking result is not affected by this.
You can change the basic setting for the drying function during microwave operation.
▶
→ "Basic settings", Page 20
Observe the information on operating with microwave.
‒
→ "Microwave", Page 16
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
Troubleshooting en
29
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