Dell 210-BDFZ User Manual page 77

Common
Symptoms
No charging when
using USB-C
connection to
computer, laptop, and
so on
Intermittent charging
when using USB-C
connection to
computer, laptop, and
so on
No image when using
DP connection to the
PC.
What you
experience
No charging
Intermittent
charging
Black screen
Possible Solutions
• Verify if the device can support one of
5 V/9 V/15 V/20 V charging profiles.
• Verify if the Notebook requires a > 90 W
power adapter.
• If the Notebook requires a > 90 W power
adapter, it may not charge with the
USB-C connection.
• Ensure that you use only Dell approved
adapter or the adapter that comes with
the product.
• Ensure that the USB-C cable is not
damaged.
• Check if the maximum power consumption
of device is over 90 W.
• Ensure that you use only Dell approved
adapter or the adapter that comes with
the product.
• Ensure that the USB-C cable is not
damaged.
• Verify which DP standard (DP 1.1a or
DP 1.2 or DP 1.4) is your Graphics Card
certified to. Download and install the
latest graphics card driver.
• Some DP 1.1a graphics card cannot
support DP 1.4 monitors. Go to OSD
menu, under Input Source selection, press
and hold DP select
change the monitor setting from DP 1.4 to
DP 1.1a.
Troubleshooting
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