Dell 210-AVMG User Manual
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Dell 210-AVMG User Manual

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Dell 24 USB-C Monitor - P2421DC
User's Guide
Monitor Model: P2421DC
Regulatory Model: P2421DCc

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Summary of Contents for Dell 210-AVMG

  • Page 1 Dell 24 USB-C Monitor - P2421DC User’s Guide Monitor Model: P2421DC Regulatory Model: P2421DCc...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents About your monitor ......6 Package contents ..... . 6 Product features .
  • Page 4 Setting the maximum resolution ....53 If you have a Dell desktop or a Dell portable computer with internet access ....... . 53 If you have a non Dell desktop, portable computer, or graphics card .
  • Page 5 Safety Instructions..... 67 FCC notices (U.S. Only) and other regulatory information 67 Contacting Dell..... . . 68 │...

  • Page 6: About Your Monitor

    Package contents Your monitor ships with the components shown below. Ensure that you have received all the components and see Contacting Dell for more information if something is missing. NOTE: Some items may be optional and may not ship with your monitor.
  • Page 7 DP 1.2 cable ( 1.8 m length) USB Type-C cable (C to C, 1.8 m length) Cable Tie ∞ Quick Setup Guide ∞ Safety and Regulatory Information │ About your monitor...

  • Page 8: Product Features

    Product features The Dell P2421DC monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), anti-static, and LED backlight. The monitor features include: ∞ 60.45 cm (23.8 in.) viewable area display (measured diagonally). 2560 x 1440 resolution, with full-screen support for lower resolutions.

  • Page 9: Identifying Parts And Controls

    Identifying parts and controls Front view Control buttons Label Description Function buttons Use the function buttons to adjust items in the OSD menu. (For more information, see Using the control buttons) Power On/Off button Use the power button to turn the monitor On and Off.

  • Page 10: Back View

    Lists the regulatory approvals. Refer Barcode serial number and to this label if you need to contact Service Tag label) Dell for technical support.The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

  • Page 11: Side View

    Side view Label Description USB 3.0 downstream Connect your USB device. port x 2 NOTE: You can only use this port after you have connected the USB Type-C cable to the computer and USB Type-C port on the monitor. │ About your monitor...

  • Page 12: Bottom View

    Bottom view Bottom view without monitor stand Label Description Power connector Connect the power cable (shipped with your monitor). Security-lock slot Secure your monitor using a security lock (purchased separately) to prevent unauthorized movement of your monitor. Stand lock To lock the stand to the monitor using a M3 x 6 mm feature screw (screw not included).

  • Page 13: Monitor Specifications

    USB 2.0 Connect your USB device. downstream NOTE: You can only use this port after you ports x 2 have connected the USB Type-C cable to the computer and USB Type-C port on the monitor. Monitor specifications Model P2421DC Screen type Active matrix-TFT LCD Panel type In-Plane Switching Technology...

  • Page 14: Resolution Specifications

    ° Swivel to 45 ° ° Pivot to 90 ° ° Dell display manager Easy Arrange and other key features compatibility Security Security-lock slot (cable lock optional purchase) Resolution specifications Model P2421DC Horizontal scan range 29 kHz to 113 kHz...

  • Page 15: Supported Video Modes

    Supported video modes Model P2421DC Video display capabilities 480i, 480p, 576i, 576p, 720p, 1080i, 1080p, (HDMI/DP) 1440p Preset display modes Sync Horizontal Vertical Pixel Clock Polarity Display Mode Frequency Frequency (MHz) (Horizontal (kHz) (Hz) / Vertical) VESA, 720 x 400 31.5 70.1 28.3...

  • Page 16: Mst Multi-Stream Transport (Mst) Modes

    MST Multi-Stream Transport (MST) Modes MST Source Monitor Maximum number of external monitor that can be supported 2560 x 1440/60 Hz 2560 x 1440/60 Hz NOTE: Maximum external monitor resolution supported is 2560 x 1440 60Hz only. Electrical specifications Model P2421DC Video input signals HDMI 1.4, 600 mV for each differential line, 100 ohm...

  • Page 17: Physical Characteristics

    Physical characteristics Model P2421DC Signal cable type ∞ Digital: DP, 20 pins ∞ Digital: USB Type-C, 24 pins Dimensions (with stand) Height (extended) 486.1 mm (19.14 in.) Height (compressed) 356.1 mm (14.02 in.) Width 537.8 mm (21.17 in.) Depth 166.0 mm (6.54 in.) Dimensions (without stand) Height 322.1 mm (12.68 in.)

  • Page 18: Environmental Characteristics

    Environmental characteristics Model P2421DC Compliant Standards ∞ ENERGY STAR certified monitor ∞ EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country. ∞ TCO-certified display. ∞ RoHS-compliant ∞ BFR/PVC free monitor (excluding external cables) ∞...

  • Page 19: Power Management Modes

    Power management modes If you have VESA's DPM compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse or other input devices, the monitor automatically resumes functioning.
  • Page 20 NOTE: This monitor is ENERGY STAR certified. This product qualifies for ENERGY STAR in the factory default settings which can be restored by “Factory Reset” function in the OSD menu. Changing the factory default settings or enabling other features may increase power consumption that could exceed the ENERGY STAR specified limit.
  • Page 21 DisplayPort connector Pin Number 20-pin Side of the Connected Signal Cable ML0 (p) ML0 (n) ML1 (p) ML1 (n) ML2 (p) ML2 (n) ML3 (p) ML3 (n) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About your monitor...
  • Page 22 USB Type-C connector Signal Signal SSTXp1 SSTXp1 SSTXn1 SSTXn1 VBUS VBUS SBU2 SBU1 VBUS VBUS SSRXn2 SSRXp2 SSRXp2 SSRXp2 │ About your monitor...
  • Page 23 Universal serial bus (USB) interface This section gives you information about the USB ports that are available on the monitor. NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0 compatible. Transfer Speed Data Rate Power Consumption* Super-speed 5 Gbps 4.5 W (Max, each port) High speed 480 Mbps...
  • Page 24 USB 2.0 downstream connector Pin Number 4-pin Side of the Connector USB ports • 2 x USB 2.0 downstream - bottom • 2 x USB 3.0 downstream - side NOTE: USB 3.0 functionality requires a USB 3.0-capable computer. NOTE: The monitor’s USB interface works only when the monitor is On or in the power save mode.

  • Page 25: Plug And Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/support/...

  • Page 26: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is detached when the monitor is shipped from the factory. NOTE: This is applicable for a monitor with a stand.If you have purchased a third-party stand refer to the respective stand setup guide for the set up instructions.
  • Page 27 7. Place the monitor upright. │ Setting up the monitor...

  • Page 28: Connecting Your Monitor

    Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions. NOTE: Do not connect all cables to the computer at the same time. It is recommend to route the cables through the cable-management slot before you connect them to the monitor.

  • Page 29: Connecting The Usb Type-C Cable

    NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option. NOTE: Remove the rubber plug when using DP out port. Connecting the USB Type-C cable USB Type-c USB Type-c The USB Type-C port on your monitor: ∞...

  • Page 30: Connecting The Monitor For Usb-C Multi-Stream Transport (Mst) Function

    Connecting the monitor for USB-C Multi-Stream Transport (MST) function DP out USB Type-c USB Type-c NOTE: The maximum number of supported monitor via MST is subjected to the bandwith of the USB-C source. NOTE: Remove the rubber plug when using DP out port. │...

  • Page 31: Organizing Cables

    Organizing cables Use the cable-management slot to route the cables connected to your monitor. │ Setting up the monitor...

  • Page 32: Removing The Stand

    Removing the stand NOTE: To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft and clean surface. NOTE: The following procedure is applicable only for the stand that shipped with your monitor. If you are connecting a third-party stand, see the documentation that shipped with the stand.

  • Page 33: Wall Mounting (Optional)

    Wall mounting (optional) (Screw dimension: M4 x 10 mm). See the documentation that shipped with the VESA-compatible wall mounting kit. 1. Lay the monitor on a soft cloth or cushion at the edge of the desk. 2. Remove the stand. See Removing the stand for details.

  • Page 34: Operating Your Monitor

    Operating your monitor Power on the monitor Press the button to turn on the monitor. Language options Dell 24 Monitor Please select language: English Español Français Deutsch Português(Brasil) Pусский 简体中文 日本語 │ Operating your monitor...

  • Page 35: Usb-C Charging Options

    USB-C charging options Dell 24 Monitor Easy Initial Setup: Select ‘Yes’ to enable the following function(s): Always on USB-C Charging When ‘Yes’ is selected, power consumption may increase. When ‘No’ is selected, it will comply with ENERGY STAR requirements. Individual settings can be changed in the Menu.

  • Page 36: Osd Controls

    Use the Menu button at launch your on-screen display (OSD) and select the OSD menu. See Menu Accessing the OSD menu. Use this button to go back to the main menu or exit the OSD main menu. Exit Use the power button to turn the monitor on and off.

  • Page 37: Using The On-Screen Display (Osd) Menu

    NOTE: Any changes you make are automatically saved when you move to another menu, exit the OSD menu, or wait for the OSD menu to automatically close. 1. Press the button to display the OSD main menu. Dell 24 Monitor Brightness / Contrast Input Source Color Display...
  • Page 38 Icon Menu and Sub- Description menus Brightness/ Use this menu to activate Brightness/Contrast adjust- Contrast ment. Dell 24 Monitor Brightness / Contrast Input Source Color Display Menu Personalize Others Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and press the button to decrease the brightness (min.
  • Page 39 Input Source Use the input source menu to select between the different video signals that may be connected to your monitor. Dell 24 Monitor Brightness / Contrast USB Type-C Input Source Color HDMI Display Auto Select Menu Auto Select for USB-C...
  • Page 40 Preset Modes When you select preset modes, you can choose Standard, Comfortview, Movie, Game, Warm, Cool, or Custom color from the list. ∞ Standard: Loads the monitor's default color settings. This is the default preset mode. ∞ ComfortView: Decreases the level of blue light emit- ted from the screen to make viewing more comfort- able for your eyes.
  • Page 41 Press the buttons to adjust the three colors (R, G, B) values and create your own preset color mode. Dell 24 Monitor Brightness / Contrast Preset Modes Standard Input Color Format ComfortView Input Source Reset Color Movie Color Game Display...
  • Page 42 NOTE: Saturation adjustment is available only when you select Movie and Game mode. Reset Color Allows your monitor color settings to the factory settings. Display Use the display to adjust image. Dell 24 Monitor Brightness / Contrast Aspect Ratio Wide 16:9 Input Source Sharpness Color...
  • Page 43 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen and so on. Dell 24 Monitor Brightness / Contrast Language English Input Source...
  • Page 44 Personalize Select this option to adjust the settings of the person- alization. Dell 24 Monitor Brightness / Contrast Shorout Key 1 Preset Modes Input Source Shorout Key 2 Input Source Color Power Button LED On During Active Display USB-A Charging...
  • Page 45 Power Button Allows you to set the power LED indicator On During Active or Off During Active to save energy. Dell 24 Monitor Brightness / Contrast Shorout Key 1 Shorout Key 2 Input Source Color Power Button LED On During Active...
  • Page 46 Others Select this option to adjust the OSD settings, such as the DDC/CI, LCD conditioning, and so on. Dell 24 Monitor Brightness / Contrast Display Info Input Source DDC/CI Color LCD Conditioning Display Firmware 13C114 Menu Service Tag Personalize Reset Others...
  • Page 47 Service Tag Display the service tag number of the display. The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover.

  • Page 48: Menu And Power Button Lock

    (when Menu and Power buttons unlocked), A lock menu appears and is shown on the bottom right corner of display screen. Dell 24 Monitor Select Option: To enter the unlock menu: Hold the Exit key (button 4) for 4 seconds to display the lock menu (when Menu and Power buttons locked), A unlock menu appears and is shown on the bottom right corner of display screen.
  • Page 49 There are three levels of lock. Menu Description Menu Buttons When “Menu Buttons” is selected, no user adjustments are allowed. All buttons are locked except Power button. Power Button When “Power Button” is selected, user is now not able to turn off the display via Power button. Menu + Power When “Menu + Power Buttons”...

  • Page 50: Osd Warning Messages

    OSD warning messages When the monitor does not support a particular resolution mode, the following message is displayed: Dell 24 Monitor The current input timing is not supported by the monitor display. Please change your input timing to 2560x1440, 60Hz or any other monitor listed timing as per the monitor speci cations.
  • Page 51 Dell P2418HZ Dell 24 Monitor No HDMI signal from your device. Press any key on the keyboard or move the mouse to wake it up. If there is no display, press the monitor button again to select the correct input source.
  • Page 52 Dell P2418HZ Dell 24 Monitor No USB Type-C Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/P2421DC P2421DC A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: ∞...

  • Page 53: Setting Up Your Monitor

    • Go to your graphics card website and download the latest graphic drivers. If you have a Dell desktop or a Dell portable computer with internet access • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card.

  • Page 54: If You Have A Non Dell Desktop, Portable Computer, Or Graphics Card

    If you have a non Dell desktop, portable computer, or graphics card In Windows 7, Windows 8, Windows 8.1 and Windows 10: 1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Personalization.

  • Page 55: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: These values are applicable to the stand that was shipped with your monitor. To set up with any other stand, see the documentation that shipped with the stand. Tilt, Swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

  • Page 56: Rotating The Monitor

    Rotating the Monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the monitor. 90° 90° 90° 90° │ Operating your monitor...
  • Page 57 After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ‘contents’...

  • Page 58: Troubleshooting

    If the monitor is working correctly, it detects that there is no signal and one of the following message appears. While in self-test mode, the power LED remains white. Dell P2418HZ Dell 24 Monitor No HDMI Cable The display will go into Power Save Mode in 4 minutes.
  • Page 59 Dell P2418HZ Dell 24 Monitor No USB Type-C Cable The display will go into Power Save Mode in 4 minutes. www.dell.com/P2421DC P2421DC NOTE: This box also appears during normal system operation, if the video cable is disconnected or damaged. 4. Turn Off your monitor and reconnect the video cable; then turn on your computer and the monitor.

  • Page 60: Built-In Diagnostics

    2. Unplug the video cable (s) from the back of the computer or monitor. The monitor then goes into the self-test mode. 3. Press and hold the Exit key (button 4) for 4 seconds to enter the OSD lock/ unlock menu. Dell 24 Monitor Select Option: │ Troubleshooting...
  • Page 61 Dell 24 Monitor Select Option: 4. Select the icon to enable the built-in diagnostics. 5. Carefully inspect the screen for abnormalities. 6. Press the Up key (button 1) on the back cover again. The color of the screen changes to grey.

  • Page 62: Common Problems

    Missing Pixels ∞ Cycle power On-Off. ∞ Pixel that is permanently Off is a natural defect that can occur in LCD technology. ∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. │...
  • Page 63 ∞ Cycle power On-Off. ∞ Pixel that is permanently off is a natural defect that can occur in LCD technology. ∞ For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/monitors. Brightness Problems ∞ Reset the monitor to Factory Settings (Factory Reset).
  • Page 64 Wrong Color ∞ Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application. ∞ Try different Preset Modes in Color settings OSD. Adjust R/G/B value in Custom Color in Color settings OSD. ∞...

  • Page 65: Product-Specific Problems

    Product-specific problems Specific Possible Solutions Symptoms Screen image is too ∞ Check the Aspect Ratio setting in the Display settings small OSD. ∞ Reset the monitor to Factory Settings (Factory Reset). Cannot adjust the ∞ Turn Off the monitor, unplug the power cord, plug it back, monitor with the and then turn On the monitor.
  • Page 66 Supre Speed USB ∞ Check that your computer is USB 3.0-capable. 3.0 interface is ∞ Some computers have USB 3.0, USB 2.0, and USB 1.1 slow. ports. Ensure that the correct USB port is used. ∞ Reconnect the USB-C upstream cable to your computer. ∞...

  • Page 67: Appendix

    Regulatory Information (SERI). FCC notices (U.S. Only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. Please follow these safety instructions for best performance, and long life for your monitor: 1.

  • Page 68: Contacting Dell

    3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you. │ Appendix...

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