Troubleshooting Guide - Harman Kardon DVD 27 Owner's Manual

TROUBLESHOOTING GUIDE

TROUBLESHOOTING GUIDE
SYMPTOM
Unit does not turn on
Disc does not play
No picture
No sound
Picture is distorted or jumps during
fast forward or reverse play
Some remote buttons do not operate
during DVD play; prohibited symbol
appears (see below)
The OSD menu is in a foreign language
The symbol appears
Picture is displayed in the
wrong aspect ratio
Remote control inoperative
Disc will not copy to VCR
Password not accepted.
34 TROUBLESHOOTING GUIDE
POSSIBLE CAUSE
• No AC power
• Disc loaded improperly
• Incorrect disc type
• Invalid Region Code
• Rating is above parental preset
• Intermittent connections
• Wrong input
• Progressive Scan output selected
• Video Off feature active
• Intermittent connections
• Incorrect digital audio selection
• DVD disc is in fast or slow mode
• Surround receiver not compatible
with 96kHz PCM audio
• MPEG-2 decoding
• Function not permitted at this time
• Incorrect OSD language
• Requested function not available at
this time
• Incorrect match of aspect ratio settings
to disc
• Weak batteries
• Sensor is blocked
• Copy protection
• Incorrect password being used or
password has been forgotten.
SOLUTION
• Check AC power plug and make certain any switched
outlet is turned on.
• Load disc label-side up; align the disc with the guides and place
it in its proper position.
• Check to see that disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG,
DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming) or
DVD-Video; other types will not play.
• Use Region 1 or Open Region (0) disc only.
• Enter password to override or change rating settings (see page 18).
• Check all video connections.
• Check input selection of TV or receiver.
• Use Progressive Scan mode only with compatible TV. If needed, press the
Progressive Scan/Interlaced Button H to toggle to the correct mode.
• Press Video Off Button F to reactivate video circuitry (see page 27).
• Check all audio connections.
• Check digital audio settings.
• There is no audio playback on DVD discs during fast or slow modes.
• Use analog audio outputs.
• It is a normal artifact of DVD playback for pictures to jump or show
some distortion during rapid play.
• With most discs, some functions are not permitted at certain
times (e.g., Track Skip) or at all (e.g., direct audio track selection).
• Change the display language selection (see page 20).
• Certain functions may be disabled by the DVD itself during
passages of a disc.
• Change aspect ratio settings (see page 20).
• Change both batteries.
• Clear path to sensor or use optional outboard remote sensor.
• Many DVDs are encoded with copy protection to prevent
copying to VCR.
• Stop play of disc. Press and hold the Clear Button 3 until the display
blinks. This resets the password and all settings to their defaults.