MartinLogan MP500 Operating Manual page 18

Owner Responsibilities:
• Provide normal/reasonable operating care and mainte-
nance;
• Prior to returning a product to MartinLogan for repairs
covered by the Limited Warranty, the dealer from whom
the speaker was purchased should first be contacted to
see if they can resolve the issue;
• If a product is returned to MartinLogan for warranty work:
o The product must be properly packaged and shipped
to Martinlogan or an authorized MartinLogan repair
center by the customer at his or her sole expense;
o The product must be accompanied by an RMA num-
ber, obtained from the MartinLogan service depart-
ment (service@martinlogan.com);
o The product must be accompanied by a written
description of the defect and proof of the date of
purchase in the form of a copy of the original sales
receipt from an authorized MartinLogan dealer or
distributor.
Warranty Outside of the United States and Canada
This warranty applies only to purchases made from authorized
MartinLogan dealers and distributors in the United States and
Canada. For warranty terms, conditions, and support else-
where, please contact the authorized MartinLogan distributor
in the country where your purchase was made. Warranty out-
side the US and Canada is established and provided by autho-
rized MartinLogan distributors around the world.
Refurbished Products Warranty Information
MartinLogan refurbished products may be lightly pre-owned,
demonstration, test products, or factory closeouts that have
undergone rigorous inspection to ensure they meet MartinLo-
gan's strict quality standards for both sonic performance and
mechanical integrity. We back every refurbished product with
a Refurbished product warranty.
Our refurbished products are packaged in factory packaging,
complete with all documentation and where applicable, the
accessories that normally ship with the product. On occasion,
refurbished products may contain minor cosmetic blemishes,
but will sonically perform to our industry leading full perfor-
mance standards.
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Each refurbished product:
• Has undergone rigorous inspections to ensure it meets
our strict quality standards.
• Is put through full testing to guarantee optimal sonic per-
formance and mechanical integrity.
• Is supplied with complete documentation.
• Is supplied with a one (1) year non-cosmetic warranty
(Headphones offer a 30 day warranty).
• Where applicable, is supplied with cables, remote control
and accessories.
• Where applicable, firmware is updated to the latest version.
• Is given a new refurbished serial number.
• Comes in factory product packaging with a "Refurbished"
label.
• May have minor cosmetic blemishes.
Remedy
In the event the product fails during the warranty period and
the above conditions are met, the purchaser's sole remedy
under this Warranty shall be to return the product to Martin-
Logan or an authorized MartinLogan repair center where the
defect will be rectified without charge for parts or labor.
Conditions
MartinLogan reserves the right to modify the design of any
product without obligation to purchaser of previously manu-
factured products and to change the prices or specifications of
any product without notice or obligation to any person.
Exclusions
Any implied warranties relating to the above product shall be
limited to the duration of the above Warranty. This Warranty
does not extend to any incidental or consequential costs or
damages to the purchaser. Some states do not allow limita-
tions on how long an implied warranty lasts or an exclusion
or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you. This
Warranty gives you specific legal rights, and you may also
have other rights which vary from state to state. This Warranty
represents a limited warranty as per definition by the Federal
Trade Commission (Magnuson-Moss Act).