Troubleshooting - Heartland IF-1350TCL Manual

Troubleshooting

DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SEVICE PERSON SHOULD SERVICE AND PEPAIR THIS ELECTRIC APPLAINCE.
Problem
1. Fireplace turns off
and will not turn on.
2. Flame is not moving.
3 Flame is not visible.
4 Log set and /or is not glowing.
5 Remote control
does not work.
WARNING
Possible Cause
1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has opened.
1. Loose wiring.
2. Flame motor defective.
3. Flame rod out of place
1. Wiring is loose
1. Wiring is loose
2. Ember is off mode
1. Low batteries.
2. Not aiming control correctly.
3. Defective remote control and /or
sensor
MADE IN CHINA
Solution
1. Reset switch by turning main
power off and waiting turning it
back on or breaker circuit breaker.
1. Inspect wiring for loose
connections.
2. Call a qualified service
technician to replace flame motor.
3. "Flame Rod" out of place due to
rough transit/handing of the
product. This issue can be corrected
as simple as removing the glass,
flipping the fireplace upside and
down, removing a set of screws
that are holding the bottom frame
plate and placing the flame rod
back into place.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
2. Push the flame button to high
1. Disconnect from power source
and inspect wiring for loose
connections and repair or replace if
necessary.
1. Replace batteries in remote
control.
2. Aim control at sensor located
directly behind glass screen in
center of unit just above logs.
3. Replace remote control and/or
sensor.
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