Troubleshooting - Heartland BEF-23BM03 Owner's Manual

Troubleshooting

DISCONNECTED THE APPLIANCE COMPLETELY AND LET COOL PRIOR TO ANY SERVICE.
ONLY A QUALIFIED SERVICE PERSON SHOULD SERVICE AND REPAIR THIS ELECTRIC APPLIANCE.
Problem
1. Fireplace turns off
and will not turn on.
on.
2. Flame is not moving.
.
3. Flame is not visible.
4.Log set and/or is not
glowing.
6. Fireplace will not
come on when
switch is flipped to
ON.
7. Heater does not
provide heat when
turned on.
!
WARNING
1
Possible Cause
1. Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has
opened.
1. Loose wiring.
2. Flame motor defective.
3.Flame rod out of place
1. Wiring is loose.
1.Wiring is loose.
1. Fireplace is not plugged in to
an electrical outlet.
2. Control failure.
1.Thermal switch has been
tripped.
2. Wiring is loose.
3. Heater is defective.
Solution
1. Reset switch by turning main
power switch off and waiting 10
minutes then turning it back on
or reset circuit breaker.
1. Inspect wiring for loose con-
nections.
2. Call a qualified service techni-
cian to replace flame motor.
3."Flame Rod" out of place due to
rough transit/handling
product. This issue
corrected as simple as removing
the glass, flipping the fireplace
upside down, removing a set of
screws that are holding
bottom frame plate and placing
the flame rod back into place.
1. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
2.Push the flame button to high
1.Disconnect from power source
and inspect wiring for loose
connections and repair or replace
if necessary.
1. Check plug.
2. Call a qualified service techni-
cian.
1. Turn unit off and unplug unit
for 10 minutes. Plug back in and
turn unit on. If plug cannot be
reached, follow directions for
tripped circuit breaker.
2. Disconnect from power source
and inspect wiring for loose
connections and repair or
replace if necessary.
3. Replace heater.
of the
can be
the