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Faults and what to do about them
en
Faults
The programme will not
start.
The programme has
started and the drum is
rotating, but the drum is
not filling with water.
The water is not draining.
Water is not visible in the
drum.
The wrong detergent/fab-
ric softener has been
poured into the dis-
penser(s).
Detergent/fabric softener
has congealed in the dis-
pensers.
Foam is leaking from the
detergent drawer.
46
Cause/Remedy
Have you touched the inicio/pausa+carga (Start/Reload) button or
■
selected B termin. (Ready in/Time Dry)?
Is the door closed?
■
Childproof lock activated? Deactivate childproof lock.
■
Shop mode activated? If the display shows à•‹ for 5 s after you have
■
switched on the appliance, the appliance is in shop mode. Wait for the dis-
play message à•‹ to disappear. Touch and hold inicio/pausa+carga
(Start/Reload) for at least 5 s. ‹"" will appear in the display panel. Turn
the programme selector to Û (Off). Now you already turned off the shop
mode. You can use the appliance now as usual.
Not a fault – Some programme specifically detect and weigh the load after the
programme has started in order to calculate the optimum amount of water for
washing. The drum will then start filling with water.
Drain pipe or water drain hose is blocked. Clean the drain pipe and the
■
water drain hose.
Drain pipe or water drain hose is caught or jammed. Ensure that the drain
■
pipe and the water drain hose are not kinked or trapped.
Could the drain pump be blocked?
■
~ "Drain pump is blocked" on page 41
Could the drain hose at the siphon be blocked?
■
~ "The drain hose at the siphon is blocked" on page 42
~~~ (Rinse hold = no final drain) is activated (depending on the
■
model). Continue the programme by selecting 0/p (Spin/Drain) and
pressing inicio/pausa+carga (Start/Reload) .
The water drain hose is connected too high. Install the water drain hose at
■
a maximum height of 1 meter.
~ Page 16
Not a fault – the water is below the visible area.
Empty the dispenser(s), clean it/them and pour in the correct product.
~ "Emptying the detergent draw, cleaning the detergent drawer and its hous-
ing" on page 40
Empty the dispenser(s), clean it/them and pour in the correct product.
Too much detergent used?
Mix 1 tablespoon of fabric softener with ½ litre of water and pour into
dispenser II. (Not for outdoor, sports and down-filled textiles!)
Reduce detergent dosage for the next wash cycle.
Use commercially available low foam detergent and care product which are
suitable for machine.
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