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Troubleshooting
If the unit is not charging: Make sure the USB-C cable is properly connected to the power
input, the power adapter and the power outlet.
If the sound is distorted: Try lowering the volume control of your sound source.
If there is too much bass: Try adjusting the tone or EQ control on your sound source to lower
the bass level. This will allow you to play the music louder before clipping (distortion) occurs.
You can also check to see if the Bass Boost function is enabled, and disable it by pressing
the Bass Boost button to disable it.
If you cannot connect your audio device to Uber
•
Have your audio device (e.g., smartphone or tablet) and Uber
together as possible while trying to connect. Make sure both the audio device and Uber
Boom Ultra are unobstructed by walls, furniture, etc.
•
Press and hold the Bluetooth button to disconnect Uber
audio device and restart the search process. If this does not work right away, power off
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Uber
Boom Ultra and then power it back on. See
Boom Ultra
for more information.
•
Reset the Bluetooth connection on your audio device by turning Bluetooth off and back
on. You can find this under the Bluetooth menu in the Settings for your phone or other
audio device.
If this does not work, and you have connected to Uber
Boom Ultra in the list of available or previously connected devices in your audio device's
Bluetooth menu, tap the "gear" or "i" icon located next to it and then select Unpair or
Forget. Turn Uber
your available devices list.
Note: If Uber
within range, you may need to repeat this process with that audio device to fully
disconnect.
If you experience audio dropouts while playing music from a Bluetooth device, this may
be happening because your unit is trying to link to another speaker. This can occur if you
power off a speaker that was linked to your unit or if you have just turned on your unit and it is
TM
in Stereo-Link
mode. To stop the audio dropouts, exit Stereo-Link
Bluetooth button. Alternatively, you can wait for your unit to link to another speaker if there is
one within range.
If you would like to stop your speaker from automatically linking when you power it on,
make sure you press and hold the Play/Pause button for two seconds to exit Stereo-Link
mode before you power it off.
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Boom Ultra off and back on and try pairing again once it reappears in
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Boom Ultra has been paired to another audio device recently that is still
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Boom Ultra via Bluetooth:
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Boom Ultra from any other
Bluetooth Connecting with Uber
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Boom Ultra before, find Uber
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Boom Ultra as close
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mode by pressing the
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