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Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, follow the instructions below to obtain warranty service.
First, e-mail, write, call or fax an Authorized M.T.H. Service Center in your area or M.T.H. Electric
Trains to obtain Repair Authorization. You can find the list of Authorized Service Centers on the
M.T.H. website, www.mth-railking.com. Otherwise, contact M.T.H. (at e-mail:
service@mth-railking.com; 7020 Columbia Gateway Drive, Columbia, MD 21046; tel:
410-381-2580; fax: 410-423-0009), stating when the item was purchased and describing the
problem. If you contact M.T.H., you will be given a return authorization number to assure that your
merchandise will be properly handled upon its receipt.
CAUTION: Make sure the product is packed in its original factory packaging including its foam
and plastic wrapping material so as to prevent damage to the merchandise. The shipment must be
prepaid and we recommend that it be insured. A cover letter including your name, address, daytime
phone number, e-mail address (if available), Return Authorization number, a copy of your sales
receipt and a full description of the problem must be included to facilitate the repairs. Please
include the description regardless of whether you discussed the problem with a service technician
when contacting the Service Center or M.T.H. for your Return Authorization.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this
warranty. See our website at www.mth-railking.com or call 1-888-640-3700 to identify an
Authorized M.T.H. Train Merchant near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or
workmanship, excluding light bulbs, pick-up rollers and traction tires. We will repair or replace (at
our option) the defective part without charge for the parts or labor, if the item is returned to an
Authorized M.T.H. Service Center or M.T.H. Electric Trains within one year of the original date of
purchase. This warranty does not cover damages caused by improper care, handling, or use.
Transportation costs incurred by the customer are not covered under this warranty.
I
tems sent for repair must be accompanied by a return authorization number, a description of the
problem, and a copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which
gives the date of purchase. If you are sending the item to M.T.H., call 410-381-2580, fax
410-423-0009, or e-mail the Service Department at service@mth-railking.com to obtain a return
authorization number. If you are sending this product to an Authorized Service Center, contact that
Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to
state.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia, Maryland 21046-1532
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