Service & Warranty Information; Limited One-Year Warranty - M.T.H. Tinplate 385 Operator's Manual

Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, follow the instructions below to obtain warranty service.
1. First, e-mail, write, call or fax an Authorized M.T.H. Service Center in your area or M.T.H. Electric Trains to
obtain Repair Authorization. You can find the list of Authorized Service Centers on the M.T.H. website,
www.mth-railking.com. Authorized Service Centers are required only to make warranty repairs on ite ms sold from
that store; all other repairs may or may not be done at the store's own discretion. Otherwise, con tact M.T.H. (fill
out the Service Contact form in the Service Section of www.mth-railking.com; send US mail to the ad dress listed
below; tel: 410-381-2580; fax: 410-423-0009), stating when the item was purchased and describing t he problem.
If you contact M.T.H., you will be given a return authorization number to assure that your merchand ise will be
properly handled upon its receipt.
2. CAUTION: Make sure the product is packed in its original factory packaging including its foam a nd plastic
wrapping material so as to prevent damage to the merchandise. The shipment must be prepaid and we recommend
that it be insured. A cover letter including your name, address, daytime phone number, e-mail address (if
available), Return Authorization number, a copy of your sales receipt and a full description of the problem must be
included to facilitate the repairs. Please include the description regardless of whether you discu ssed the problem
with a service technician when contacting the Service Center or M.T.H. for your Return Authorizatio n.

Limited One-Year Warranty

M.T.H. products are warrantied for one year from the date of purchase against defects in material or workmanship,
excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. We will
repair or replace (at our option) the defective part without charge for the parts or labor, if the item is returned to an
Authorized M.T.H. Service Center or M.T.H. Electric Trains within one year of the original date of purchase. This
warranty does not cover damages caused by improper care, handling, or use. Transportation costs incurred by the
customer are not covered under this warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the pr oblem, and a
copy of the original sales receipt from an Authorized M.T.H. Train Merchant, which gives the date o f purchase. If
you are sending the item to M.T.H., fill out the Service Contact form in the Service Section of
www.mth-railking.com; send US mail to the address listed below; call 410-381-2580, or fax 410-423-0009 to
obtain a return authorization number. If you are sending this product to an Authorized Service Center, contact that
Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state t o state.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia, Maryland 21046-1532