Troubleshooting - Napoleon BIM485RB Manual

12

Troubleshooting

EN
Problem
Low heat / Low flame
when valve turned to
high.
Excessive flare-ups/
uneven heat.
Burners burn with
yellow flame,
accompanied by the
smell of gas.
Flames lift away from
burner, accompanied
by the smell of gas, and
possibly difficulties in
lighting.
Rear and Side burners
will not light with the
igniter, but will light
with a match.
Main burner will not
light with the igniter,
but will light with a
match.
Humming regulator.
www.napoleongrills.com
Possible Causes
For propane - improper lighting
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheating.
Sear plates installed incorrectly.
Improper preheating.
Excessive grease and ash build
on sear plates and in drip pan.
Possible spider web or other
debris, or improper air shutter
adjustment.
Improper air shutter
adjustment.
Dead battery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Lifting flames on burner.
Jet-fire outlet is dirty or
clogged.
Normal occurrence on hot
days.
Solution
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighting instructions.
Pipe must be sized according to installation
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Ensure sear plates are installed with the holes
towards the front and the slots on the bottom.
See assembly instructions.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
instructions.
Thoroughly clean burner by removing. See
general maintenance instructions. Open air
shutter slightly according to combustion air
adjustment instructions. (This must be done
by a qualified gas installer.)
Close air shutter slightly according to
combustion air adjustment instructions. (This
must be done by a qualified gas installer.)
Replace with premium heavy duty battery.
Check that electrode wire is firmly pushed onto
the terminal on the back of the igniter. Check
that the lead wires from the module to the
ignition switch (if equipped) are firmly pushed
onto their respective terminals.
Close air shutter slightly - see previous
problem.
Clean jet-fire outlet with a soft bristle brush.
This is not a defect. It is caused by internal
vibrations in the regulator and does not affect
the performance or safety of the gas grill.
Humming regulators will not be replaced.