Help And Troubleshooting - AGPtek S19 User Manual

Help and Troubleshoo�ng
Can't turn on the player: The player cannot be powered on,
▲
crashes, freezes or has a firmware error.
1.Power off the player and try again.
2.Press and hold the power bu�on for more than 8 s to reset.
3.Update the firmware. Please contact our customer service or check
our website at h�ps://www.agptek.com/blog to download the
firmware.
▲ Can't download files from computer.
1.Please confirm whether it's connected properly.
2.Please check whether the storage space of the internal memory is full.
3.Please check whether the USB cable is damaged.
▲ Can't recognize the player when connected to the computer
via USB cable.
1.Reconnect it.
2.Restart the computer and reconnect it.
3.Connect your player to another USB port.
4.Charge the player for about 10 minutes first.
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