HP Insight Diagnostics.............................................................................................................................. 49
Keeping the system current ....................................................................................................................... 49
Drivers ......................................................................................................................................... 49
Subscriber's choice........................................................................................................................ 49
Embedded SATA RAID feature .................................................................................................................. 50
Required hardware........................................................................................................................ 50
Troubleshooting .......................................................................................................................... 56
Pre-diagnostic steps ................................................................................................................................. 56
Symptom information ..................................................................................................................... 58
Common problem resolution ........................................................................................................... 59
Troubleshooting flowcharts ....................................................................................................................... 62
Start diagnosis flowchart ................................................................................................................ 63
General diagnosis flowchart ........................................................................................................... 64
Power-on problems flowchart .......................................................................................................... 65
POST problems flowchart ............................................................................................................... 67
OS boot problems flowchart ........................................................................................................... 69
Hardware problems................................................................................................................................. 72
Power problems ............................................................................................................................ 73
General hardware problems ........................................................................................................... 74
Internal system problems................................................................................................................. 76
External device problems................................................................................................................ 84
Audio problems............................................................................................................................. 85
Printer problems ............................................................................................................................ 86
Modem problems .......................................................................................................................... 86
Network controller problems ........................................................................................................... 88
Software problems .................................................................................................................................. 90
Operating system problems ............................................................................................................ 90
Operating system updates .............................................................................................................. 91
Linux operating systems .................................................................................................................. 92
Firmware maintenance............................................................................................................................. 93
Types of ROM............................................................................................................................... 93
Current firmware versions ............................................................................................................... 94
Updating firmware ........................................................................................................................ 94
Drivers ......................................................................................................................................... 94
Contacting HP ........................................................................................................................................ 95
Server information you need ........................................................................................................... 95
Battery replacement .................................................................................................................... 98
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