Software Troubleshooting - HP Pavilion 200-5020 Quick Start Manual

Symptom

Software troubleshooting

Some software repairs are as simple as restarting your computer, and others require performing a System
Recovery from files on your hard disk drive.
To repair software problems, try these methods:
Turn the computer off completely and then turn it on again. This is the easiest (and sometimes the best) way.
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Update the drivers (see Updating drivers on page 13).
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Use Microsoft System Restore (see Microsoft System Restore on page 13) — Restore your computer to a
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configuration that was in use before the software was installed.
Reinstall the software program or hardware driver. (See Software program and hardware driver reinstallation
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on page 14) — Restores the software (if it came with the product) or hardware driver to factory defaults.
System Recovery (see System Recovery on page 17) — Erase and reformat the hard disk drive, and then
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reinstall the operating system, programs, and drivers. This erases all data files you have created.
12 Chapter 3 Troubleshooting and maintenance
Possible solution
Verify that you are using the proper cables for your Internet connection type. Your computer
might have a dial-up modem and an Ethernet network adapter (also called a network
interface card, or NIC). A modem uses a standard telephone cable, whereas the network
adapter uses a network cable, to connect to a local area network (LAN). Do not connect a
telephone cable to the network adapter, and do not plug a network cable into a telephone
service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. Click the Start button, click Control Panel, click Network and Internet, and then
click Network and Sharing Center.
2. In the Network and Sharing Center window, click Set up a connection or
network to open the wizard, and then follow the onscreen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your Internet service provider (ISP) for assistance.
ENWW