Contacting Compaq Customer Support - Compaq Evo D300 Troubleshooting Manual

Troubleshooting Without Diagnostics
Solving Software Problems
Problem
Computer will not start.
"Illegal Operation has
Occurred" error message
is displayed.

Contacting Compaq Customer Support

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2–36
Cause
System files may be
damaged.
Software being used is
not Microsoft-certified
for your version of
Windows.
Configuration files are
corrupt.
For help and service, contact your Compaq authorized reseller or
dealer. To locate a Compaq reseller or dealer near you, visit the
Compaq Web site at
If you take your computer to a Compaq authorized reseller, dealer, or
service provider for service, remember to provide the setup and
power-on passwords, if they are set.
Solution
Observe the beeps and LED lights
on the keyboard. See Appendix A,
"POST Error Messages" to
determine possible causes.
See your Compaq Restore kit or
your Worldwide Limited Warranty
for details.
Verify that the software is certified
by Microsoft for your version of
Windows (see program packaging
for this information).
If possible, save all data, close all
programs, and restart your
computer.
www.compaq.com.
Troubleshooting Guide