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7. Appendix: FAQ
What video format can I play?
Video files encoded in MPEG-4 ASP up to 720x400 resolutions and 2Mbps
bitrates should play perfectly. If a certain video is not played as scheduled, or
if it plays poorly, please search the support site for "transcode" instructions.
The signboard is placed near my Wi-Fi access point, yet the connection is
unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-
Fi access point for reliable operation. Try relocating the access point further
away from the signboards to improve connection.
What can I do about the gap between video and video?
Video gaps (blank screen) occur before and after each video is played. To
minimize the gap, avoid back to back video programming by scheduling an
image between each video.
If both Ethernet & WiFi are connected, which one will take precedence?
When Ethernet is not available or disconnected, system will try to use WiFi
connection. If both connections are available, Ethernet will be used.
What is the maximum file size for a single video file?
The maximum video file size for the NMP-570/NMP-570w is 2GB. We
recommend reserving a safety margin to avoid exceeding the limit (i.e. limiting
files to 1850MB).
What should I do if I forgot my password?
In this case, please perform a factory reset.
Use the S/W RESET button located at the back of the media player to restore
factory settings. This will also clear the player's password.
Performing a factory reset
Warning: This procedure will restore all menu settings to factory default and
format the internal storage to factory conditions (all contents will be removed).
To restore factory settings and format the drive:
1. Disconnect power cable from the player unit
2. Press and hold the S/W RESET button
3. Connect the power cable while holding the S/W RESET button until
status light flashes (about 15 seconds)
4. Please wait while the system drive is being formatted
How do I restore the device back to factory defaults?
The S/W RESET button located at the back of the media player can be used
to restore factory settings.
To restore factory settings:
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