Finding Help & Support
Internet Access
Symptom
Cannot connect to the
Internet.
7–18
Problem
Internet Service Provider
(ISP) account is not set up
properly.
Modem is not set up
properly.
Web browser is not
set up properly.
Solution
Verify Internet settings, or contact your ISP for
assistance.
Reconnect the modem, verifying connections:
telephone line to telephone (for external phone sets)
and telephone line to wall jack (from computer to
wall).
Verify that the Web browser is installed and set up to
work with your ISP.
Getting Started