Canon PIXMA TS5070 Online Manual
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Canon PIXMA TS5070 Online Manual

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Table of Contents

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TS5000 series
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Overview
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Copying
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Summary of Contents for Canon PIXMA TS5070

  • Page 1 TS5000 series Online Manual Overview Printing Copying Scanning Frequently Asked Questions English...

  • Page 2: Table Of Contents

    Contents Using This Online Manual......... . . 9 Trademarks and Licenses.
  • Page 3 Checking Ink Status from Your Computer..........84 Cleaning.
  • Page 4 Feed settings..............143 Reset setting.
  • Page 5 Canon IJ Printer Driver........
  • Page 6 Scanning Tips..............277 Positioning Originals (Scanning from Computer).
  • Page 7 Restoring to Factory Defaults........... . 326 Printing Problems.
  • Page 8 1600..............383 1660.

  • Page 9: Using This Online Manual

    Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.

  • Page 10: Trademarks And Licenses

    Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
  • Page 11 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
  • Page 12 copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such...
  • Page 13 limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License. 8.
  • Page 14 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the Networks Associates Technology, Inc nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 15 This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 16 ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
  • Page 17 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc. CMap Resources ----------------------------------------------------------- Copyright 1990-2009 Adobe Systems Incorporated.
  • Page 18 Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...

  • Page 19: Basic Operation

    Basic Operation Printing Photos from a Computer Copying Printing Photos...

  • Page 20: Printing Photos From A Computer

    Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4.
  • Page 21 5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
  • Page 22 7. Open the operation panel (F) and then pull out the paper output tray (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Click the My Image Garden icon (H) in Quick Menu. The Guide Menu screen is displayed.
  • Page 23 10. Click the folder (J) with photos you want to print. 11. Click the photos (K) you want to print. For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For Mac OS: To select two or more photos at a time, click photos while pressing the command key.
  • Page 24 For Mac OS: Click OK when the confirmation message appears, then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways. • For Windows: My Image Garden Guide •...

  • Page 25: Copying

    Copying This section describes how to load originals and copy them to plain paper. 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4.
  • Page 26 5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
  • Page 27 7. Open the operation panel (F) and then pull out the paper output tray (G). Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Press the HOME button (H). 9.
  • Page 28 13. Close the document cover. 14. Confirm the paper settings, then press the Start button (L). Important • Do not open the document cover until copying is complete. Note • Your printer is equipped with many other convenient copy features. Copying...

  • Page 29: Printing Photos

    Printing Photos This section describes how to print photos on a memory card. 1. Open the rear tray cover (A) and then pull up the paper support (B). 2. Open the feed slot cover (C). 3. Load paper vertically WITH THE PRINT SIDE FACING UP. 4.
  • Page 30 5. Close the feed slot cover (E) gently. After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
  • Page 31 Be sure to open the operation panel before printing. If the operation panel is close, the printer does not start printing. 8. Insert the memory card. * The figure below shows the SD/SDHC memory card as an example. Note • For details on inserting memory cards other than SD/SDHC, see below. Inserting the Memory Card 9.
  • Page 32 Important • Do not remove the memory card during printing. Data on the memory card may be damaged. Note • Your printer is equipped with many other convenient photo print features. Printing Photo Data...

  • Page 33: Handling Paper, Originals, Ink Tanks, Memory Card, Etc

    Handling Paper, Originals, Ink Tanks, Memory Card, etc. Loading Paper Loading Originals Inserting the Memory Card Replacing Ink Tanks...

  • Page 34: Loading Paper

    Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...

  • Page 35: Loading Plain Paper / Photo Paper

    For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
  • Page 36 2. Open the feed slot cover (C). 3. Slide the paper guides (D) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING UP. 4. Slide the paper guides to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
  • Page 37 Important • Always load paper in the portrait orientation (E). Loading paper in the landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G). 5. Close the feed slot cover (H) gently. Important •...
  • Page 38 After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded paper in the rear tray at Page size and Type, and then select Register.
  • Page 39 Note • When printing, select the size and type of the loaded paper on the print settings screen of the operation panel or printer driver.

  • Page 40: Loading Envelopes

    Loading Envelopes You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wireless LAN) compliant device is not supported.
  • Page 41 2. Open the feed slot cover (C). 3. Slide the paper guides to open them, and load the envelopes in the center of the rear tray WITH THE PRINT SIDE FACING UP. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 10 envelopes can be loaded at once.
  • Page 42 Note • Do not load envelopes higher than the load limit mark (E). 5. Close the feed slot cover (F) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
  • Page 43 After closing the feed slot cover, the paper information registration screen for the rear tray is displayed on the LCD. 6. Select the size and type of the loaded envelopes in the rear tray at Page size and Type, and then select Register.

  • Page 44: Loading Originals

    Loading Originals Loading Originals on the Platen Glass Loading Based on Use Supported Originals How to Detach / Attach the Document Cover...

  • Page 45: Loading Originals On The Platen Glass

    Loading Originals on the Platen Glass 1. Open the document cover. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Loading Based on Use Important • Be sure to observe the following when loading the original on the platen glass. •...
  • Page 46 Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.

  • Page 47: Loading Based On Use

    Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the original correctly, it may not be scanned properly. Loading the Original to Be Aligned with the alignment mark •...
  • Page 48 Loading Only One Original in the Center of the platen glass • Scan only one printed photo in Photo copy • In Scan, ◦ select Auto scan for Doc.type to scan one printed photo, postcard, business card, or disc (BD/DVD/CD) ◦...
  • Page 49 Note • The Skew Correction function automatically compensates for the originals placed at an angle of up to approximately 10 degrees. Slanted photos with a long edge of 7.1 inches (180 mm) or more cannot be corrected. • Non-rectangular or irregular shaped photos (such as cut out photos) may not be scanned properly.

  • Page 50: Supported Originals

    Supported Originals Item Details Types of originals - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm) Note • When loading a thick original such as a book on the platen glass, you can load it by removing the document cover from the printer.

  • Page 51: How To Detach / Attach The Document Cover

    How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover vertically and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover vertically as illustrated below.

  • Page 53: Inserting The Memory Card

    Inserting the Memory Card Before Inserting the Memory Card Inserting the Memory Card Removing the Memory Card...

  • Page 54: Before Inserting The Memory Card

    Before Inserting the Memory Card The following types of memory cards and image data are compatible with the printer. Important • If you took and saved photos on a type of memory card that does not guarantee the operation on your PictBridge (Wireless LAN) compliant device, the image data may be unreadable on the printer or damaged.
  • Page 55 • The printer accepts images scanned and saved with the printer when Doc.type is set to Photo and Format is set to JPEG (file extension ".jpg"). Note • This device incorporates exFAT technology licensed from Microsoft.

  • Page 56: Inserting The Memory Card

    Inserting the Memory Card Important • When a memory card is inserted into the card slot, the Access lamp is lit. When the Access lamp is flashing, the printer is accessing the memory card. In this case, do not touch the area around the card slot.
  • Page 57 Important • Part of the memory card will protrude from the card slot, but do not force it into the slot any further. This can damage the printer or the memory card. • Make sure that the memory card is correctly oriented before inserting it into the card slot. If you force the memory card into the card slot in the wrong orientation, the memory card or the printer can be damaged.

  • Page 58: Removing The Memory Card

    Removing the Memory Card Important • If you used the card slot as the memory card drive of a computer, you must perform the "safe removal" operation on your computer before physically removing the memory card from the printer. Setting Up Card Slot as Memory Card Drive of Computer 1.

  • Page 59: Replacing Ink Tanks

    Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD Checking the Ink Status with the Ink Lamps...

  • Page 60: Replacing Ink Tanks

    Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print or scan. Take appropriate action according to the message. An Error Occurs Note •...
  • Page 61 Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
  • Page 62 5. Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D). 6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY. Important •...
  • Page 63 8. Press on the top of the ink tank until the ink tank snaps firmly into place. Make sure that the ink lamp lights up. Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder.
  • Page 64 Note • If the error message appears after the scanning unit / cover is closed, take appropriate action. An Error Occurs • When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head.

  • Page 65: Checking Ink Status On The Lcd

    Checking Ink Status on the LCD 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button to display it. 2. Select Setup on the HOME screen. LCD and Operation Panel The setup menu screen will appear.

  • Page 66: Checking The Ink Status With The Ink Lamps

    Checking the Ink Status with the Ink Lamps 1. Make sure that the power is turned on. 2. Open the scanning unit / cover. Replacing Procedure 3. Check the ink lamp. Close the scanning unit / cover after checking the ink lamp status. Replacing Procedure •...
  • Page 67 • The ink lamp is off. The ink tank is not installed properly or the function for detecting the remaining ink level is disabled. If the ink tank is not firmly in place, make sure that the orange protective cap has been removed from the bottom of the ink tank, then press on the top of the ink tank until the ink tank clicks into place.

  • Page 68: Maintenance

    Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning...

  • Page 69: If Printing Is Faint Or Uneven

    If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...

  • Page 70: Maintenance Procedure

    Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.
  • Page 71 If there are missing lines or horizontal white streaks in the pattern: Clean the print head. Step3 From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice:...
  • Page 72 • For Mac OS: Adjusting Print Head Position...

  • Page 73: Printing The Nozzle Check Pattern

    Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low.
  • Page 74 The confirmation screen will appear. 7. Select Yes. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD. Examine the nozzle check pattern.

  • Page 75: Examining The Nozzle Check Pattern

    Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal white streaks in the pattern D. A: No missing lines/No horizontal white streaks B: Lines are missing/Horizontal white streaks are present E: Number of sheets printed so far 2.
  • Page 76 For B (lines are missing or horizontal white streaks are present) in the pattern C or pattern D, or in both patterns: The cleaning is required. Select Also B, then select Yes on the cleaning confirmation screen. The printer starts cleaning the print head. Cleaning the Print Head If the pattern D or any color in the pattern C is not printed: (Example: Magenta pattern is not printed)

  • Page 77: Cleaning The Print Head

    Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper 1.
  • Page 78 The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head. Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 1 minute. The pattern print confirmation screen will appear. 8.

  • Page 79: Deep Print Head Cleaning

    Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
  • Page 80 The confirmation screen will appear. 7. Select Yes. The printer starts cleaning the print head deeply. Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 1 to 2 minutes. The pattern print confirmation screen will appear.

  • Page 81: Aligning The Print Head

    Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
  • Page 82 The confirmation screen will appear. 7. Confirm the message, then select Yes. The print head alignment sheet will be printed. Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly.
  • Page 83 Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the bottom right corner of the sheet with the alignment mark 10. Close the document cover gently, then select OK. The printer starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.

  • Page 84: Checking Ink Status From Your Computer

    You can check the detailed information such as the remaining ink level and the ink tank types of your model. When you select Ink Level Information from the Canon IJ Printer Utility2 pop-up window, an illustration showing the status of the ink appears.

  • Page 85: Cleaning

    Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)

  • Page 86: Cleaning Paper Feed Rollers

    Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
  • Page 87 10. Select OK. The printer starts cleaning. The cleaning will be complete when the paper is ejected. 11. When the completion message appears, select OK. If the problem is not resolved after cleaning the paper feed roller, contact the service center.

  • Page 88: Cleaning Inside The Printer (Bottom Plate Cleaning)

    Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
  • Page 89 10. Fold one side of the opened paper in another half, aligning the edge with the center crease, unfold the paper, then press the OK button. 11. Load only this sheet of paper in the rear tray with the open side facing you. 12.

  • Page 91: Overview

    Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Main Components and Their Use Main Components Power Supply LCD and Operation Panel Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser Network Connection...
  • Page 92 Transporting Your Printer Legal Restrictions on Scanning/Copying Specifications...

  • Page 93: Safety

    Safety Safety Precautions Regulatory Information WEEE (EU&EEA)

  • Page 94: Safety Precautions

    Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.

  • Page 95: Regulatory Information

    20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
  • Page 96 (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules.

  • Page 97: Weee (Eu&Eea)

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
  • Page 98 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
  • Page 99 Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la...
  • Page 100 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
  • Page 101 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
  • Page 102 úřad vaší obce, správní orgán vykonávající dozor nad likvidací odpadu, sběrny OEEZ nebo služba pro odvoz komunálního odpadu. Další informace týkající se vracení a recyklace OEEZ naleznete na adrese www.canon-europe.com/weee. Csak az Európai Unió és az EGT (Norvégia, Izland és Liechtenstein) országaiban...
  • Page 103 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko) Tento symbol znamená, že podľa Smernice 2012/19/EÚ...
  • Page 104 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn)
  • Page 105 OEEO. Če želite več informacij o vračanju in recikliranju izdelkov v skladu z direktivo OEEO, obiščite www.canon-europe.com/weee. Само за Европейския съюз и ЕИП (Норвегия, Исландия и Лихтенщайн) Този...
  • Page 106 şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.

  • Page 107: Main Components And Their Use

    Main Components and Their Use Main Components Power Supply LCD and Operation Panel...

  • Page 108: Main Components

    Main Components Front View Rear View Inside View Operation Panel...

  • Page 109: Front View

    Front View (1) operation panel Use to change the settings of the printer or to operate it. Operation Panel (2) document cover Open to load an original on the platen glass. (3) feed slot cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing.
  • Page 110 Inserting the Memory Card (10) card slot Insert a memory card. Before Inserting the Memory Card (11) platen glass Load an original here.

  • Page 111: Rear View

    Rear View (1) power cord connector Plug in the supplied power cord. (2) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer.

  • Page 112: Inside View

    Inside View (1) scanning unit / cover Scans originals. Also, lift and open it to replace an ink tank, to check the ink lamp, or to remove jammed paper inside the printer. (2) ink lamps Lights or flashes to indicate the ink tank status. Checking the Ink Status with the Ink Lamps (3) print head holder The print head is pre-installed.

  • Page 113: Operation Panel

    Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON button/POWER lamp Turns the power on or off. Lights after flashing when the power is turned on. Before turning on the power, make sure that the document cover is closed.

  • Page 114: Power Supply

    Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...

  • Page 115: Confirming That The Power Is On

    Confirming that the Power Is On The POWER lamp is lit when the printer is turned on. Even if the LCD is off, if the POWER lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...

  • Page 116: Turning The Printer On And Off

    Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The POWER lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
  • Page 117 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the POWER lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.

  • Page 118: Checking The Power Plug/Power Cord

    Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...

  • Page 119: Unplugging The Printer

    Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off. Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.

  • Page 120: Lcd And Operation Panel

    LCD and Operation Panel You can select the function such as copy or scan from the HOME screen on the LCD. Select a menu on the HOME screen, then select an item or option on the menu screen or settings screen. Operations on the Home Screen Use the , or...
  • Page 121 (Signal strength: 81 % or more): You can use the printer over a wireless LAN without any problems. (Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommends placing the printer near the wireless router. (Signal strength: 50 % or less): The problem such as the printer cannot print may occur.

  • Page 122: Changing Settings

    Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser...

  • Page 123: Changing Printer Settings From Your Computer (Mac Os)

    Changing Printer Settings from Your Computer (Mac OS) Registering a Changed Printing Profile Managing the Printer Power Changing the Printer Operation Mode...

  • Page 124: Registering A Changed Printing Profile

    Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
  • Page 125 Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK.

  • Page 126: Managing The Printer Power

    The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility2 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
  • Page 127 When the confirmation message appears, click OK. The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure.

  • Page 128: Changing The Printer Operation Mode

    Check this check box to prevent paper abrasion. Align heads manually Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ Printer Utility2 is set to automatic head alignment, but you can change it to manual head alignment.

  • Page 129: Changing Settings From Operation Panel

    Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Device user settings PictBridge print settings Language selection Firmware update Feed settings Reset setting Web service setup System information ECO settings Quiet setting...

  • Page 130: Changing Settings From Operation Panel

    Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Extended copy amount as an example. Make sure printer is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel 3.
  • Page 131 For more on setting items on the operation panel: Setting Items on Operation Panel...

  • Page 132: Setting Items On Operation Panel

    Setting Items on Operation Panel Items for Printer Device user settings Web service setup Language selection ECO settings Quiet setting Items for Paper/Printing Print settings Feed settings PictBridge print settings Items for Maintenance/Management System information Firmware update LAN settings Reset setting...

  • Page 133: Print Settings

    Print settings • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. •...

  • Page 134: Lan Settings

    LAN settings Wireless LAN Wireless Direct Common settings Wireless LAN • WLAN active/inactive Enables/disables wireless LAN. • Wireless LAN setup Selects the setup method for wireless LAN connection. ◦ Easy wireless connect Select if you specify the settings of the access point information to the printer directly from a device (e.g.
  • Page 135 Items Setting SSID XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXX (up to 32 characters) Wireless LAN security Inactive/WEP(64bit)/WEP(128bit)/WPA-PSK(TKIP)/WPA-PSK(AES)/WPA2- PSK(TKIP)/WPA2-PSK(AES) Signal strength (%) IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX. XXX (12 characters) IPv6 address XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters)
  • Page 136 Select Print details and then Yes to print the list. Printing Network Settings Important • The network settings printout contains important information about your network. Handle it with care. The following setting items are displayed. (Some setting items are not displayed depending on the printer settings.) Items Setting...
  • Page 137 Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. •...
  • Page 138 Setting items for printing from a PictBridge (Wireless LAN) compliant device. ◦ Enable/disable communication Selecting Enable allows you to print from a PictBridge (Wireless LAN) compliant device. ◦ Timeout setting Specifies the timeout length. • IPsec settings Selecting Active allows you to specify the IPsec security.

  • Page 139: Device User Settings

    • Device info sending setting Selects whether you will send the printer usage information to Canon server. The information sent to Canon will be utilized to develop better products. Select Agree to send the printer usage information to Canon server.
  • Page 140 • You can also enter this setting menu by selecting ECO settings and Energy saving settings on the HOME screen. ECO settings • Document removal reminder Selects whether the printer will display the reminder screen in case you forget to remove the original from the platen glass after scanning.

  • Page 141: Language Selection

    Language selection Changes the language for the messages and menus on the LCD.

  • Page 142: Firmware Update

    Firmware update You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Note • Only Check current version is available when Inactive is selected for WLAN active/inactive of Wireless LAN in LAN settings.

  • Page 143: Feed Settings

    Feed settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.

  • Page 144: Reset Setting

    Reset setting You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings back to the default. • Settings only Sets the settings such as the paper size or media type back to the default.

  • Page 145: System Information

    System information To display this menu, select System information on Setup. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • MAC address of wireless LAN Displays the MAC address for wireless LAN.

  • Page 146: Eco Settings

    ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Make sure printer is turned on. 2. Select Setup on the HOME screen. LCD and Operation Panel 3. Select Settings. 4. Select ECO. 5. Check on-screen instructions and select Next. 6.

  • Page 147: Network Connection

    Network Connection Network Connection Tips...

  • Page 148: Network Connection Tips

    Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method...

  • Page 149: Default Network Settings

    Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon TS5000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
  • Page 150 *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time. *3 "ZZZZZZ"...

  • Page 151: Another Printer Found With Same Name

    Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.

  • Page 152: Connecting To Another Computer Via Lan/Changing From Usb To Lan Connection

    For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or follow the instructions on the Canon website. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection,...

  • Page 153: Printing Network Settings

    Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. Make sure printer is turned on. If the HOME screen is not displayed, press the HOME button. Load two sheets of A4 or Letter-sized plain paper.
  • Page 154 Encryption Encryption method None/WEP/TKIP/AES WEP Key Length WEP key length (bits) Inactive/128/64 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2- Signal Strength Signal strength 0 to 100 [%] TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6...
  • Page 155 IPsec IPsec setting Active Security Protocol Security method ESP/ESP & AH/AH Wireless Direct Wireless direct Enable/Disable Connection Connection status Active/Inactive SSID SSID Wireless Direct SSID Password Password Wireless Direct password (10 alphanumeric characters) Channel Channel Encryption Encryption method Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4...
  • Page 156 Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable PictBridge Commun. PictBridge communication Enable/Disable DNS Server Obtain DNS server address auto- Auto/Manual matically Primary Server Primary server address XXX.XXX.XXX.XXX Secondary Server Secondary server address...

  • Page 157: Changing Wireless Lan Connection Method

    Follow either procedure below to change wireless LAN connection method (infrastructure or wireless direct). • For Windows: ◦ Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility.

  • Page 158: Ensuring Optimal Printing Results

    Ensuring Optimal Printing Results Ink Tips Printing Tips Check Paper Settings Before Printing Canceling Print Jobs Printer Handling Precautions Set Rear Tray Paper Information After Loading Paper Keeping Print Quality High Transporting Your Printer...

  • Page 159: Transporting Your Printer

    Transporting Your Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the print head and ink tank left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.

  • Page 160: Legal Restrictions On Scanning/Copying

    Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...

  • Page 161: Specifications

    Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required.
  • Page 162 Power consumption Printing (Copy): Approx. 12 W Standby (minimum): Approx. 0.8 W *1*2 OFF: Approx. 0.2 W *1 *1 USB connection to PC *2 The wait time for standby cannot be changed. External dimensions Approx. 14.7 (W) x 12.5 (D) x 5.0 (H) inches Approx.
  • Page 163 The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Other Supported OS Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS, Android, Windows RT, and Windows 10 Mobile.
  • Page 164 Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link • An internet connection is required to use Easy-WebPrint EX and all the Online Manual. • Windows: Operation can only be guaranteed on a PC with pre-installed Windows Vista or later. •...

  • Page 165: Information About Paper

    Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...

  • Page 166: Supported Media Types

    • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
  • Page 167 • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range. • 17 to 28 lb (64 to 105 g /m ) (plain paper other than genuine Canon paper)

  • Page 168: Paper Load Limit

    Media Name <Model No.> Rear Tray Tray Canon Red Label Superior <WOP111> Approx. 100 sheets Approx. 50 sheets Canon Océ Office Colour Paper <SAT213> Approx. 80 sheets Approx. 50 sheets High Resolution Paper <HR-101N>*1 Approx. 80 sheets Approx. 50 sheets Paper for printing photos: Media Name <Model No.>...
  • Page 169 Paper other than Genuine Canon Paper Paper Output Common Name Rear Tray Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (10 sheets: Legal) Approx. 50 sheets (10 sheets: Legal) Envelopes 10 envelopes T-Shirt Transfers 1 sheet : A4 *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.

  • Page 170: Unsupported Media Types

    • Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...

  • Page 171: Handling Paper

    Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.

  • Page 172: Printing From Computer

    Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software Printing Using a Web Service Printing from an AirPrint-enabled Printer with Mac...

  • Page 173: Printing From Application Software (Mac Os Printer Driver)

    Printing from Application Software (Mac OS Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver...

  • Page 174: Basic Printing Setup

    Basic Printing Setup This section describes the simple setup procedure so that the printer prints properly. Check that printer power is on Load paper in printer 3. Select printer Select your model from the Printer list in the Print Dialog. Note •...
  • Page 175 5. From the pop-up menu, select Quality & Media 6. Select media type Select the media type that is loaded in the printer.
  • Page 176 7. Select print quality For Print Quality, select High, Standard, or Draft, whichever matches the purpose. Important • The print quality selections will differ depending on which print setting you select. 8. Click Print When you execute printing, the printer prints the document to match the media type and paper size.
  • Page 177 Important • If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • In the Presets section, click Save Current Settings as Preset... to register the specified settings.

  • Page 178: Paper Settings On The Printer Driver And The Printer (Media Type)

    Canon Red Label Superior <WOP111> Plain Paper Plain paper Canon Océ Office Colour Paper <SAT213> Plain Paper Plain paper Canon genuine papers (Photo Printing) Paper information registered Media name <Model No.> Media Type in the printer driver on the printer Photo Paper Plus Glossy II <PP-201/PP-301>...

  • Page 179: Paper Settings On The Printer Driver And The Printer (Paper Size)

    Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Paper Size in the printer driver Paper information registered on the printer US Letter Letter...

  • Page 180: Various Printing Methods

    Various Printing Methods Setting the Number of Copies and Printing Order Execute Borderless Printing Scaled Printing Page Layout Printing Setting Up Envelope Printing Printing on Postcards Setting Paper Dimensions (Custom Size)

  • Page 181: Setting The Number Of Copies And Printing Order

    Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
  • Page 182 5. Click Print When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.

  • Page 183: Execute Borderless Printing

    Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
  • Page 184 Important • When the Borderless Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Click Print When you execute print, the data is printed without any margins on the paper. Important •...
  • Page 185 When you are not satisfied with the result of borderless printing, reduce the amount of extension. The extension amount decreases as the Borderless Extension slider is moved to the left. Important • When the amount of extension is decreased, an unexpected margin may be produced on the print, depending on the size of the paper.

  • Page 186: Scaled Printing

    Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note •...

  • Page 187: Page Layout Printing

    Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2.
  • Page 188 Flip horizontally Select this check box to reverse left and right of the document. 4. Click Print When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.

  • Page 189: Setting Up Envelope Printing

    Setting Up Envelope Printing The procedure for performing envelope printing is as follows: Load envelope into printer 2. Select paper size in print dialog For Paper Size, select Envelope #10, Envelope DL, Envelope You4, or Envelope You6. 3. Set printing orientation To print the addressee information horizontally, select Horizontal for Orientation.

  • Page 190: Printing On Postcards

    Printing on Postcards This section describes the procedure for postcard printing. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. •...

  • Page 191: Setting The Print Quality Level (Custom)

    Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.

  • Page 192: Overview Of The Printer Driver

    Overview of the Printer Driver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver)

  • Page 193: Canon Ij Printer Driver

    Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.

  • Page 194: How To Open The Printer Driver Setup Window

    How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.

  • Page 195: Page Setup Dialog

    Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.

  • Page 196: Print Dialog

    Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
  • Page 197 Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document.

  • Page 198: Canon Ij Printer Utility2

    The Canon IJ Printer Utility2 allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility2 You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu.

  • Page 199: Display The Printing Status Screen

    Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.

  • Page 200: Instructions For Use (Printer Driver)

    Canon IJ Printer Utility2. Notes on Adding a Printer • If you will be installing the Canon printer driver on a Mac OS and using the printer through a network connection, select the printer name that contains Bonjour in the Add dialog.

  • Page 201: Installing Printer Driver

    Installer ends, repeat the installation procedure. • The printer driver is available free of charge. Internet connection fees apply. Related Topics Downloading Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...

  • Page 202: Printing Directly From Smartphone/Tablet

    Printing Directly from Smartphone/Tablet Android Print Printing from an AirPrint-enabled Printer with iOS Device Printing from a Device Equipped with Windows 10 Mobile Using Printer with Wireless Direct...

  • Page 203: Using Printer With Wireless Direct

    Using Printer with Wireless Direct You can connect devices (e.g. smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print or scan by connecting the devices to the printer directly.
  • Page 204 5. Select LAN settings. 6. Select Wireless Direct. 7. Select Wireless Direct active/inactive. 8. Select ON. The confirmation screen asking if you display the password information appears. 9. Select Yes or No. The list of Wireless Direct settings is displayed. The device detects the printer by the identifier (SSID).
  • Page 205 • For more on printing or scanning from a device via wireless LAN, refer to the device's or application's instruction manual. • You can print/scan from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
  • Page 206 3. Select Device settings. 4. Select LAN settings. 5. Select Wireless LAN. 6. Select WLAN active/inactive. 7. Select Active. If you do not use the printer over wireless LAN, select Inactive. Changing Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below. Make sure printer is turned on.
  • Page 207 Select A to display the confirmation screen. To update the identifier (SSID) and the password, select Yes. To check the security setting and the updated password, select Details and select Yes on the screen displayed next. • To change the printer's name displayed on the Wi-Fi Direct compatible device Select B to display the printer's name (device name) displayed on a Wi-Fi Direct compatible device.

  • Page 208: Printing Photo Data

    Printing Photo Data Printing Photographs Saved on Memory Card Special Photo Menu Setting Items for Photo Printing Using Operation Panel...

  • Page 209: Printing Photographs Saved On Memory Card

    Printing Photographs Saved on Memory Card You can print the photograph saved on the memory card easily. This section describes the procedure to print the photograph in Select photo print. Make sure printer is turned on. Load photo paper. 3. Select Print on the HOME screen.
  • Page 210 You can print a copy of the displayed photo by pressing the Start button. • To specify the the number of copies: Press the OK button to display the screen to specify the number of copies when the photo you want to print is displayed.
  • Page 211 For more on the display method: Using Useful Display Functions B. Date specification Selects photo with specifying the date (last modified date of data). For details: Using Useful Display Functions C. Zooming in Zooms in on the photo. For details: Using Useful Display Functions D.
  • Page 212 For more on the setting items: Setting Items for Photo Printing Using Operation Panel 8. Press the Start button. The printer starts printing. Note • Press the Stop button to cancel printing. • While processing the print job, you can add the print job (Reserve photo print). Adding Print Job Adding Print Job You can add the print job (Reserve photo print) while printing photos.
  • Page 213 Note • While processing the print job, you cannot display the HOME screen, change the print menu, or print from the computer or other devices. • While processing the print job, the photo in other group is not selected. • If you press the Stop button while processing the print job, the screen to select a method to cancel reservation is displayed.

  • Page 214: Setting Items For Photo Printing Using Operation Panel

    Setting Items for Photo Printing Using Operation Panel You can specify the setting of page size, media type, photo fix and so on to print the photos saved on the memory card. Print Settings Screen How to display the print settings screen varies with the print menu. •...
  • Page 215 Note • Depending on the print menu, some setting items cannot be selected. This section describes the setting items in Select photo print. The setting item which cannot be selected is displayed grayed out or not displayed. • Some settings cannot be specified in combination with the other setting items or the print menus. If the setting which cannot be specified in combination is selected, and Error details are displayed on the LCD.
  • Page 216 Activates/deactivates to print the date (shooting date) on a photo. Note • The shooting date is printed according to the settings of Date display format in Device user settings under Device settings under Settings. Device user settings...

  • Page 217: Paper Settings

    Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
  • Page 218 • For Mac OS: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) When the paper settings for printing or copying are different from the paper information registered to the printer: •...
  • Page 219 Check the message and select OK. When the screen to select the operation is displayed, select one of the operations below. Note • Depending on the setting, the choices below may not be displayed. Print with the loaded paper. Select if you want to print on the paper loaded without changing the paper settings. For example, when the paper setting for printing or copying is A5 and the paper information registered to the printer is A4, the printer starts printing or copying with A5 on the paper loaded.
  • Page 220 To change the display setting when you print using the printer driver: ◦ For Windows: Changing the Printer Operation Mode ◦ For Mac OS: Changing the Printer Operation Mode Important • When the message which prevents misprinting is disabled: The printer starts printing or copying even though the paper settings for printing or copying and the paper information registered to the printer are different.

  • Page 221: Making Copies

    Making Copies This section describes the procedure to copy with Standard copy. Make sure printer is turned on. Load paper. 3. Select Copy on the HOME screen. LCD and Operation Panel 4. Select Standard copy. The Copy standby screen is displayed. Load original on platen glass.
  • Page 222 Use the buttons to specify the color mode and use the OK button to finalize. You can specify the color mode after selecting Settings. C. Displays the print setting items. For more on the setting items: Setting Items for Copying D.
  • Page 223 Note • To cancel copying, press the Stop button. Adding Copying Job (Reserve copy) You can add the copying job while printing (Reserve copy). The screen below is displayed when you can add the copying job. Load the original on the platen glass and press the Start button. Important •...

  • Page 224: Setting Items For Copying

    Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen Note • For more on the print setting screen or the setting item for Photo copy, see Copying Photos. How to display the print setting screen varies with the copy menu. •...
  • Page 225 Note • Depending on the copy menu, some setting items cannot be selected. This section describes the setting items in Copy. The setting item which cannot be selected is displayed grayed out. For more on the setting items for Photo copy, see Copying Photos. •...
  • Page 226 6. Type (Media type) Select the media type of the loaded paper. 7. Print qlty (Print quality) Adjust print quality according to the original. Important • If you use Draft with Type set to Plain paper and the quality is not as good as expected, select Standard or High for Print qlty and try copying again.

  • Page 227: Scanning From Computer (Mac Os)

    Scanning from Computer (Mac OS) Scanning Using Scanner Driver (ICA Driver) Using IJ Scan Utility Using Scanner Driver (ICA Driver) Scanning Using AirPrint Using IJ Scan Utility Lite Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...

  • Page 228: Scanning Using Scanner Driver (Ica Driver)

    Scanning Using Scanner Driver (ICA Driver) Using IJ Scan Utility Using Scanner Driver (ICA Driver)

  • Page 229: Using Ij Scan Utility

    Using IJ Scan Utility What Is IJ Scan Utility (Scanner Software)? Starting IJ Scan Utility Using Auto Scan Function Basics Scanning Documents Scanning Photos Scanning with Favorite Settings Scanning Originals Larger than the Platen (Image Stitch) Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Originals at One Time Saving after Checking Scan Results Sending Scanned Images via E-mail...

  • Page 230: What Is Ij Scan Utility (Scanner Software)

    What Is IJ Scan Utility (Scanner Software)? IJ Scan Utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the IJ Scan Utility main screen. IJ Scan Utility Features Multiple Scanning Modes Auto allows for one click scanning with default settings for various items.
  • Page 231 Important • Some functions are available only when My Image Garden is installed. Note • To set the applications to integrate with, see Settings Dialog.

  • Page 232: Starting Ij Scan Utility

    • If you have more than one scanner or have changed from USB to network connection, set up the network environment from IJ Scan Utility. Network Scan Settings Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility2 icon to start IJ Scan Utility.

  • Page 233: Using Auto Scan Function

    Using Auto Scan Function Auto Scan allows for automatic detection of the item type. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main screen, and then scan again.

  • Page 234: Ij Scan Utility Screens

    IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings (Auto Scan) Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (Save to PC (Auto)) Dialog Settings (General Settings) Dialog...
  • Page 235 IJ Scan Utility Main Screen Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility2 icon to start IJ Scan Utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon.
  • Page 236 Driver Allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the Settings (Driver) dialog. Instructions Opens this guide. Settings... Displays the Settings dialog in which you can specify the scan/save settings and the response after scanning.
  • Page 237 Settings Dialog The Settings dialog has three tabs: (Scanning from a Computer), (Scanning from the Operation Panel), and (General Settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (Scanning from a Computer) Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden.
  • Page 238 Settings (Attach to E-mail (Auto)) Dialog Settings (Attach to E-mail (Document)) Dialog Settings (Attach to E-mail (Photo)) Dialog Important • When the Settings dialog is displayed from My Image Garden, the (Scanning from the Operation Panel) tab does not appear. (General Settings) Tab Set the model to use, file size restriction on e-mail attachment, language for detecting text in images, and the folder in which to save images temporarily.
  • Page 239 Settings (Auto Scan) Dialog Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog. In the Settings (Auto Scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area...
  • Page 240 • Long narrow items such as panoramic photos • Reflective disc labels may not be scanned as expected. • Place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to "Positioning Originals (Scanning from Computer)"...
  • Page 241 Positioning Originals (Scanning from Computer) JPEG Image Quality You can specify the image quality of JPEG files. PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
  • Page 242 Note • To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click (Plus) in the displayed dialog and specify the application or folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
  • Page 243 Settings (Document Scan) Dialog Click Document Scan on the (Scanning from a Computer) tab to display the Settings (Document Scan) dialog. In the Settings (Document Scan) dialog, you can make advanced scan settings to scan items as documents. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important...
  • Page 244 Color Mode Select the color mode in which to scan the item. Paper Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK.
  • Page 245 Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • Scanning takes longer than usual when you enable Reduce moire. Reduce gutter shadow Reduces gutter shadows that appear between pages when scanning open booklets.
  • Page 246 • Documents with patterned backgrounds In that case, select the Check scan results and specify save settings checkbox, and then rotate the image in the Save Settings dialog. (2) Save Settings Area File Name Enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20XX0101_0001"...
  • Page 247 JPEG Image Quality You can specify the image quality of JPEG files. Important • This appears only when JPEG/Exif is selected in Data Format. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
  • Page 248 You can specify the e-mail client you want to start from the pop-up menu. Start OCR Select this when you want to convert text in the scanned image into text data. You can specify the application from the pop-up menu. Do not start any application Saves to the folder specified in Save in.
  • Page 249 Settings (Save to PC (Auto)) Dialog Click Save to PC (Auto) on the (Scanning from the Operation Panel) tab to display the Settings (Save to PC (Auto)) dialog. In the Settings (Save to PC (Auto)) dialog, you can specify how to respond when saving images to a computer after scanning them from the operation panel by automatically detecting the item type.
  • Page 250 Important • The color tone may differ from the source image due to corrections. In that case, deselect the checkbox and scan. Note • Scanning takes longer than usual when you enable this function. (2) Save Settings Area File Name Enter the file name of the image to be saved.
  • Page 251 Note • PDF files that are searchable in the language selected in Document Language on the (General Settings) tab of the Settings dialog are created. Save to a subfolder with current date Select this checkbox to create a current date folder in the folder specified in Save in and save scanned images in it.
  • Page 252 Settings (General Settings) Dialog Click the (General Settings) tab to display the Settings (General Settings) dialog. In the Settings (General Settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily. Important •...
  • Page 253 Folder to Save Temporary Files Displays the folder in which to save images temporarily. Click Browse... to specify the destination folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
  • Page 254 Network Selection Screen You can select the scanners or printers to be used for scanning or printing over a network from your computer or the operation panel. Network Selection Screen In Product Name in the Settings (General Settings) dialog, select an item with "Network" after the product name from the list, then click Select that appears to the right of the product name to display the network selection screen.
  • Page 255 • If you have changed the Bonjour service name after selecting your scanner or printer by Bonjour service name, reopen the network selection screen and select the new Bonjour service name from Scanners. Note • If the Bonjour service name of your scanner or printer does not appear or cannot be selected, check the following, click OK to close the screen, then reopen it and try selecting again.

  • Page 256: Using Scanner Driver (Ica Driver)

    Using Scanner Driver (ICA Driver) You can scan by starting the scanner driver from various applications. Refer to Help of Mac OS for how to scan. Note • Refer to "Image Corrections and Color Adjustments" for details on the setting procedures for image correction and color adjustment.

  • Page 257: Image Corrections And Color Adjustments

    Image Corrections and Color Adjustments Correct images and adjust colors using the scanner driver (ICA (Image Capture Architecture) driver). Important • When image correction or color adjustment is applied to items without moire, dust/scratches, or faded colors, the color tone may be adversely affected. •...
  • Page 258 Document Applies Image Adjustment suitable for text documents. Note • If the image is not adjusted properly with Auto, specify the item type. • The color tone may change from the source image due to the Image Adjustment. In that case, set Image Adjustment to None.
  • Page 259 Grain Correction Use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film, etc. None Graininess will not be reduced. Select this when the photo is slightly grainy. Medium It is recommended that you normally select this setting. High Select this when the photo is very grainy.
  • Page 260 • How to place the item depends on your model and the item to be scanned. Unsharp Mask Emphasizes the outline of the subjects to sharpen the image. Descreen Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned.

  • Page 261: General Notes (Scanner Driver)

    General Notes (Scanner Driver) The scanner driver (ICA (Image Capture Architecture) driver) is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner Driver Restrictions • If the computer is shared among multiple users or when you have logged out and back on, a message indicating that the scanner driver is in use may appear.

  • Page 262: Updating The Scanner Driver

    Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver...
  • Page 263 Obtaining the Latest Scanner Driver Upgrading your current scanner driver (ICA (Image Capture Architecture) driver) to the latest scanner driver may solve some problems you have experienced. To obtain the scanner driver, access our website and download the scanner driver for your model. Important •...
  • Page 264 Before Installing the Scanner Driver Check the following points before installing the scanner driver (ICA (Image Capture Architecture) driver). Check these also when you cannot install the scanner driver. Machine Status • If the machine and computer are connected with a USB cable, disconnect the USB cable from the computer.
  • Page 265 Installing the Scanner Driver Access our website via the Internet to download the latest scanner driver (ICA (Image Capture Architecture) driver). Follow these steps to install the downloaded scanner driver. 1. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and the disk is mounted.

  • Page 266: Scanning Using Airprint

    Scanning Using AirPrint Using IJ Scan Utility Lite...

  • Page 267: Using Ij Scan Utility Lite

    Using IJ Scan Utility Lite What Is IJ Scan Utility Lite (Scanner Software)? Starting IJ Scan Utility Lite Scanning Documents and Photos Basics Scanning Originals Larger than the Platen (Image Stitch) Adjusting Cropping Frames in the Image Stitch Window Scanning Multiple Documents at One Time from the ADF (Auto Document Feeder) Saving after Checking Scan Results IJ Scan Utility Lite Screens...

  • Page 268: What Is Ij Scan Utility Lite (Scanner Software)

    What Is IJ Scan Utility Lite (Scanner Software)? IJ Scan Utility Lite is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the IJ Scan Utility Lite main screen.
  • Page 269 Important • Some functions are available only when My Image Garden is installed. Note • To set the applications to integrate with, see Settings Dialog.

  • Page 270: Starting Ij Scan Utility Lite

    Starting IJ Scan Utility Lite Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite. Important • If an available scanner or printer is not detected, an error message appears a few moments after...

  • Page 271: Scanning Documents And Photos

    Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. In addition, scan with your favorite settings saved beforehand. 1. Place the item on the platen. Place the item face-down on the platen and align an upper corner of the item with the corner at the arrow (alignment mark) of the platen.

  • Page 272: Ij Scan Utility Lite Screens

    IJ Scan Utility Lite Screens IJ Scan Utility Lite Main Screen Settings Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (General Settings) Dialog...
  • Page 273 IJ Scan Utility Lite Main Screen Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility Lite icon to start IJ Scan Utility Lite. You can complete from scanning to saving at one time by simply clicking the corresponding icon.
  • Page 274 Scan/save settings and the response after scanning can be specified in the Settings (Scan and Stitch) dialog. Driver Allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the Settings (Driver) dialog. Scan text in scanned magazines and newspapers and display it in a specified application.
  • Page 275 Settings Dialog The Settings dialog has two tabs: (Scanning from a Computer) and (General Settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (Scanning from a Computer) Tab Set the default actions when scanning from IJ Scan Utility Lite or My Image Garden.
  • Page 276 (General Settings) Tab Set the model to use, file size restriction on e-mail attachment, and language for detecting text in images. Settings (General Settings) Dialog...

  • Page 277: Scanning Tips

    Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings...

  • Page 278: Positioning Originals (Scanning From Computer)

    Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction.
  • Page 279 Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a for- mat other than PDF, scan by specifying the data format. Multiple items: Allow 0.4 inch (1 cm) or more space between the edges (di- agonally striped area) of the platen and items, and between...

  • Page 280: Network Scan Settings

    In the IJ Scan Utility main screen, select your scanner or printer that is connected to a network. Start IJ Scan Utility. 2. Select "Canon XXX series Network" (where "XXX" is the model name) for Product Name. You can scan via a network connection.
  • Page 281 The Settings (General Settings) dialog appears. 4. In Product Name, select an item with "Network" after the product name, then click Select that appears to its right. network selection screen appears. 5. Click Scan-from-Operation-Panel Settings. The Scan-from-Operation-Panel Settings screen appears. 6.

  • Page 282: Scanning From Operation Panel

    Scanning from Operation Panel Forwarding Scanned Data to Computer Using Operation Panel Basics Sending Scanned Data as E-Mail from Computer Setting Items for Scanning Using Operation Panel Setting Up Operation Panel with IJ Scan Utility (Windows) Setting Up Operation Panel with IJ Scan Utility (Mac OS)

  • Page 283: Forwarding Scanned Data To Computer Using Operation Panel

    Network Scan Settings • The destination and the file name are specified in Canon IJ Scan Utility. You can specify the destination and the file name in Canon IJ Scan Utility. For more on settings of Canon IJ Scan Utility: ◦...
  • Page 284 Common settings in LAN settings under Device settings. WSD setting If you select Search again, the printer starts searching for the connected computers again. • The destination and the file name are specified in Canon IJ Scan Utility in advance. • For Windows: Settings Dialog Box •...
  • Page 285 A. Select the document type. Note • When you forward the scanned data to the computer searched using WSD, you cannot select the document type. Auto scan The printer detects the type of the originals automatically and the image is forwarded in the optimized size, resolution and data format.
  • Page 286 If you do not continue scanning, select End. The scanned data is forwarded to the computer. Scanned data is forwarded to the computer according to the settings specified in Canon IJ Scan Utility. Remove the original on the platen glass after scanning is complete.
  • Page 287 In addition, you can edit or print the scanned images using the compatible application software to make better use of them. • For Windows: Scanning Photos and Documents • For Mac OS: Scanning Photos and Documents Note • For Windows: •...

  • Page 288: Setting Items For Scanning Using Operation Panel

    • When you forward the scanned data to the computer or attach the data to an e-mail, you can specify the destination and file name using Canon IJ Scan Utility. • For Windows: Settings Dialog Box •...
  • Page 289 1. Scan size Select the size of the original. 2. Format Select the data format of the scanned data. 3. Scan res (Scan resolution) Select the resolution for scanning. 4. Reduce show-thru (Reducing show-through) Characters on the back may show through when scanning a thin document such as a newspaper. Select ON if characters seem to show through on the scanned document.

  • Page 290: Frequently Asked Questions

    Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Network For other questions about network, click here. Printing Does Not Start Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Print Results Are Unsatisfactory Print Paper Jams Cannot Install MP Drivers...
  • Page 291 Scan Results Are Unsatisfactory (Mac OS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen Cannot Find Printer while Using Wireless LAN Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information...

  • Page 292: Network Settings And Common Problems

    Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wireless LAN Cannot Find Printer on Check Printer Settings Screen Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen Cannot Find Printer after Searching it on Printer Detection Screen During Setup...
  • Page 293 Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows)

  • Page 294: Connecting The Printer To A Network

    Connecting the Printer to a Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. •...
  • Page 295 Troubleshooting Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing...

  • Page 296: Restrictions

    Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
  • Page 297 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. •...

  • Page 298: Network Communication Problems

    Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...

  • Page 299: Cannot Find Printer On Network

    Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen While using printer: Cannot Find Printer while Using Wireless LAN...

  • Page 300: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)

    Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen.

  • Page 301: Checking Power Status

    Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.

  • Page 302: Checking Pc Network Connection

    Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.

  • Page 303: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Printer's Wireless Lan Settings

    Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's Wireless LAN Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer.

  • Page 304: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Wireless Lan Environment

    Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Is printer connected to wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. icon is displayed: •...
  • Page 305 Important • Depending on the wireless router, note that different SSID is assigned for a bandwidth (2.4 GHz or 5 GHz) or its usage (for PC or game machine) using alphanumeric characters at the end of SSID. Check the SSID of the wireless router for the printer on the LCD. Select the icon on the lower left, select Yes, and then check SSID.

  • Page 306: Checking Printer's Ip Address

    Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device.

  • Page 307: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Security Software Settings

    • If no message appears: Cancel the setup, and then set the security software to allow Canon software to access the network. The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM After setting the security software, redo the network communication setup from the beginning.

  • Page 308: Cannot Find Printer On Check Printer Settings Screen During Wireless Lan Setup (Windows)-Checking Wireless Router Settings

    Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.

  • Page 309: Cannot Proceed Beyond Printer Connection Screen/Connect Cable Screen

    Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
  • Page 310 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo setup according to instructions on Canon website. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1.

  • Page 311: Cannot Find Printer While Using Wireless Lan

    Check3 If it is not, perform setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If you can use IJ Network Device Setup Utility, look for printer again. (Windows)
  • Page 312 Make sure security software's firewall is off. Check10 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.

  • Page 313: Network Connection Problems

    Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings...

  • Page 314: Printer Suddenly Cannot Be Used

    Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
  • Page 315 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
  • Page 316 • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. • Positioning: Make sure there are no obstacles between the wireless router and the printer.
  • Page 317 If MP Drivers are not installed, install them. Check2 • For Windows: Install the MP Drivers using the Setup CD-ROM or install them from the Canon website. • For Mac OS: Install the MP Drivers from the Canon website. Make sure wireless router does not restrict which computers can access it.

  • Page 318: Network Key Unknown

    Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
  • Page 319 • Using WEP The key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated WEP keys, you must set the printer to use the key generated by the wireless router, entering it in hexadecimal format.

  • Page 320: Printer Cannot Be Used After Replacing Wireless Router Or Changing Its Settings

    Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
  • Page 321 With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.

  • Page 322: Other Network Problems

    Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly (Windows)

  • Page 323: Checking Network Information

    Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it.
  • Page 324 1. Select System Preferences from Apple menu, and then click Network. 2. Make sure network interface used by computer is selected, and then click Advanced. Make sure Wi-Fi is selected as network interface. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address.
  • Page 325 "XXX.XXX.XXX.XXX" is the IP address of the target device. A message such as the following appears. 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place.

  • Page 326: Restoring To Factory Defaults

    Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • For Mac OS: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible.

  • Page 327: Printing Problems

    Printing Problems Printing Does Not Start No Ink Comes Out Print Results Are Unsatisfactory Paper Does Not Feed Properly/"No Paper" Error...

  • Page 328: Printing Does Not Start

    Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note •...
  • Page 329 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.

  • Page 330: No Ink Comes Out

    24 hours later. • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.

  • Page 331: Paper Does Not Feed Properly/"No Paper" Error

    Paper Does Not Feed Properly/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
  • Page 332 Clean paper feed roller. Check7 Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 333: Print Results Are Unsatisfactory

    Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.
  • Page 334 Note • When printing from a PictBridge (Wireless LAN) compliant device, set the print quality setting using the operation panel. This setting cannot be made on the PictBridge (Wireless LAN) compliant device. If problem is not resolved, check other causes. Check3 See also the sections below: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear...

  • Page 335: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear

    Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong...
  • Page 336 White Streaks Appear Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Check status of ink tanks. Replace ink tank if ink has run out. Check2 Replacing Ink Tanks Is orange tape or protective film still on ink tank? Check3 Make sure all the protective film is peeled off to expose the Y-shaped air hole, as shown below (A).
  • Page 337 • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair. When using paper with one printable surface, make sure paper is loaded with Check5 printable side facing up.

  • Page 338: Lines Are Misaligned

    Lines Are Misaligned Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...

  • Page 339: Paper Is Smudged / Printed Surface Is Scratched

    Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
  • Page 340 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
  • Page 341 To open the printer driver setup window, see How to Open the Printer Driver Setup Window. ◦ For Mac OS: In the Canon IJ Printer Utility2, select Custom Settings in the pop-up menu, select Prevent paper abrasion check box, and then click Apply.
  • Page 342 5. Check message and click OK. • For Mac OS: 1. Make sure printer is turned on. 2. Open Canon IJ Printer Utility2. Opening the Canon IJ Printer Utility2 3. Select Custom Settings in pop-up menu. 4. Drag Ink Drying Wait Time: slide bar to set wait time and click Apply.

  • Page 343: Vertical Line Next To Image

    Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note •...

  • Page 344: Scanning Problems (Mac Os)

    Scanning Problems (Mac OS) Scanning Problems IJ Scan Utility Error Messages IJ Scan Utility Lite Error Messages Scanner Driver (ICA Driver) Error Messages...

  • Page 345: Scanning Problems

    Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start...

  • Page 346: Scanner Does Not Work

    Scanner Does Not Work Make sure that your scanner or printer is turned on. Check 1 Connect the USB cable to a different USB port on the computer. Check 2 If the USB cable is connected to a USB hub, remove it from the USB hub and Check 3 connect it to a USB port on the computer.

  • Page 347: Scanner Driver Does Not Start

    Scanner Driver Does Not Start Make sure the scanner driver (ICA (Image Capture Architecture) driver) is Check 1 installed. If not installed, install the scanner driver from our website. Select your scanner or printer on the application's menu. Check 2 Note •...

  • Page 348: Ij Scan Utility Lite Error Messages

    IJ Scan Utility Lite Error Messages If an error message for IJ Scan Utility Lite appears, check the error code and follow the corresponding solution. Error Code Error Message Solution There is not enough memory. Exit other applications to increase •...
  • Page 349 Cannot write file. • Check the access per- mission on the folder in Save in in the corre- sponding Settings dialog. Cannot read file. • Check the access per- mission on the folder in Save in in the corre- sponding Settings dialog. You do not have the required privileges to access the specified fold- •...

  • Page 350: Mechanical Problems

    Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Shows Wrong Language...

  • Page 351: Power Does Not Come On

    Make sure power plug is securely connected to printer, and then turn it back on. Check2 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 352: Power Shuts Off By Itself

    • If you are using a Mac OS and if you do not want the printer to turn off automatically: Open Canon IJ Printer Utility2, select Power Settings in the pop-up menu, and then select Disable for Auto Power Off on Auto Power.

  • Page 353: Usb Connection Problems

    USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed.

  • Page 354: Cannot Communicate With Printer Via Usb

    Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Make sure Enable bidirectional support is selected in Ports sheet of Check3 properties dialog box of printer driver.

  • Page 355: Installation And Download Problems

    Installation and Download Problems Cannot Install MP Drivers Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)

  • Page 356: Cannot Install Mp Drivers

    2. Double-click the CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click MSETUP4.EXE. If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
  • Page 357 MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers.

  • Page 358: Updating Mp Drivers In Network Environment (Windows)

    Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. The latest MP Drivers for your model are available for download on the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded.

  • Page 359: Errors And Messages

    Errors and Messages An Error Occurs Message Appears...

  • Page 360: An Error Occurs

    An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer screen or the LCD. Depending on the error, a Support Code (error number) is displayed on the computer screen or the LCD.
  • Page 361 When a Support Code and a message are displayed on the LCD: For details on how to resolve errors, see List of Support Code for Error. Note • For details on how to resolve errors without Support Codes, see Message Appears.

  • Page 362: Message Appears

    Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer or on the LCD for some errors. For details on errors that have support code, see List of Support Code for Error.
  • Page 363 If you use the printer over a LAN, make sure the printer is connected to the network with a LAN cable or is correctly set up for network use. Make sure MP Drivers are installed correctly. Check3 Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website.
  • Page 364 • "Printer driver could not be found" Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
  • Page 365 If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information on the screen and follow the instructions below. •...
  • Page 366 If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.
  • Page 367 • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note •...
  • Page 368 2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below.

  • Page 369: List Of Support Code For Error

    List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
  • Page 370 6801 6900 6901 6902 6910 6911 6930 6931 6932 6933 6934 6935 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6A80 6A81 6A82 • A000 to ZZZZ B202 B203 B204 B205 C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).

  • Page 371: List Of Support Code For Error (Paper Jams)

    List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: Paper Is Jammed inside Printer •...
  • Page 372 1300 Cause Paper is jammed in paper output slot or in rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it.
  • Page 373 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

  • Page 374: Paper Is Jammed Inside Printer

    Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, first remove paper from inside of the scanning unit / cover.
  • Page 375 3. Check if jammed paper is under print head holder. If the jammed paper is under the print head holder, move the print head holder to the far right or left, whichever makes it easier to remove the paper. When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left.
  • Page 376 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? •...
  • Page 377 2. Stand printer up on its right side. Important • Make sure the document cover is closed before you stand the printer up on its side. • Stand the printer on a wide and flat surface such as a desk. •...
  • Page 378 6. Slowly pull out paper, so as not to tear it. 7. Close bottom cover. 8. Retract paper output tray.
  • Page 379 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 380 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. •...
  • Page 381 1200 Cause Scanning unit/cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not close it while you are replacing an ink tank.
  • Page 382 1401 Cause Print head may be damaged. What to Do Contact your nearest Canon service center to request a repair.
  • Page 383 1600 Cause If the lamp on the ink tank is flashing, ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the printer's OK button with the ink tank installed.
  • Page 384 1660 Cause An ink tank is not installed. What to Do Install the ink tank.
  • Page 385 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
  • Page 386 With this operation, disabling the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition or by using refilled ink tanks.
  • Page 387 Ink absorber is almost full. What to Do Select OK on the LCD to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
  • Page 388 Open the scanning unit / cover and make sure the tape for securing the print head holder during transportation has been removed. If the tape is still there, remove it and close the scanning unit / cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 389 2900 Cause Scanning print head alignment sheet failed. What to Do Select OK on the LCD and follow the instructions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass.
  • Page 390 2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark 2.
  • Page 391 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
  • Page 392 Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 393 Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 394 Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to print head holder motion, be careful not to touch white belt (A).
  • Page 395 Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 396 5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print or scan.
  • Page 397 List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
  • Page 398 Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to print head holder motion, be careful not to touch white belt (A).

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