Voice Assistant Issues - Samsung LH55BHTELEL E-Manual

Voice Assistant Issues

When the Voice Assistant isn't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model,
The problem
The voice commands do not work well.
Bixby or Alexa answers automatically.
I spoke "Hi, Bixby" but Bixby does not
answer.
I spoke "Alexa" but Amazon Alexa does
not answer.
With Samsung Smart Remote, the
following features are available except
for voice recognition.
There is no response even if the voice
entry button is pressed.
During voice recognition, the heavy load
message appears and the function does
not work.
I want to see weather information of the
desired area.
Voice commands may differ depending on the
Refer to the command examples for each
• Bixby: Explore Now
• Amazon Alexa:
Settings
• Google Assistant:
Assistant Settings
The TV may recognise an ambient noise or everyday conversation as a call to
Voice Assistant.
Turn off the Voice Wake-up
• Explore Now
The Samsung Smart Remote may not recognise your voice when it is far away
from you, turned upside down, or located in an environment with loud ambient
noise.
• Use the Samsung Smart Remote less than 1.5 m with the remote control
buttons facing upward. (There is a built-in microphone on the front of the
Samsung Smart Remote.)
• Do not place the Samsung Smart Remote near the TV speaker or an audio
speaker.
Turn on the Voice Wake-up
• Explore Now
Try pairing the remote control with the TV.
Unplug and then plug the TV power cable and then try again after 1 minute and
30 seconds. It may take a while if the voice recognition server is being
inspected.
Say with the area name included.
- 178 -
Voice Assistant or geographical area.
Try this!
Voice Assistant.
Voice Assistant.
Settings General Voice
Settings General
function or set the Wake-up Sensitivity
Settings Voice Wake-up
function.
Settings Voice Wake-up
Amazon Alexa
Voice Google
to Low.