Technical Support; Frequently Asked Questions - Envision H2460w Manual

Technical Support

Frequently Asked Questions

Problem & Question
Power LED Is Not ON
No Plug & Play
Picture Is Fuzzy & Has
Ghosting Shadowing
Problem
Picture Bounces,
Flickers Or Wave Pattern
Is Present In The Picture
Monitor Is Stuck In
Active Off-Mode"
Missing one of the
primary colors (RED,
GREEN, or BLUE)
Screen image is not
centered or sized
properly
Picture has color
defects (white does not
look white)
Horizontal or vertical
disturbances on the
screen
Possible Solutions
•
Make sure the power button is ON and the Power Cord is properly
connected to a grounded power outlet and to the monitor
•
In order for the Plug & Play feature of the monitor to work, you need
a Plug & Play compatible computer & video card. Check with your
computer manufacturer. Also check the monitor's video cable and
make sure none of the pins are bent
•
Make sure the ENVISION Monitor Drivers are installed
•
Adjust the Contrast and Brightness Controls
•
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output
connector on the back of your computer
•
Move electrical devices that may cause electrical interference as far
away from the monitor as possible
•
Use the maximum refresh rate your monitor is capable of at the
resolution your are using
•
The Computer Power Switch should be in the ON position
•
The Computer Video Card should be snugly seated in its slot
•
Make sure the monitor's video cable is properly connected to the
computer
•
Inspect the monitor's video cable and make sure none of the pins
are bent
•
Make sure your computer is operational by hitting the CAPS LOCK
key on the keyboard while observing the CAPS LOCK LED. The
LED should either turn ON or OFF after hitting the CAPS LOCK key
•
Inspect the monitor's video cable and make sure that none of the
pins are bent
•
Make sure the monitor's video cable is properly connected to the
computer
•
Adjust H-Position and V-Position or press hot-key (AUTO)
•
Adjust RGB color or select color temperature
•
Use win 95/98/2000/ME/XP shut-down mode Adjust CLOCK and
FOCUS or perform hot-key (AUTO-key )
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