Technical Support; Frequently Asked Questions - Envision H962w User Manual

Technical Support

Frequently Asked Questions

Problem & Question
Power LED Is Not ON
No Plug & Play
Picture Is Fuzzy & Has
Ghosting Shadowing Problem
Picture Bounces, Flickers Or
Wave Pattern Is Present In
The Picture
Monitor Is Stuck In Active
Off-Mode"
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Screen image is not centered
or sized properly
Picture has color defects
(white does not look white)
Horizontal or vertical
disturbances on the screen
Possible Solutions

Make sure the power button is ON and the Power Cord is properly
connected to a grounded power outlet and to the monitor.

In order for the Plug & Play feature of the monitor to work, you need a Plug
& Play compatible computer & video card. Check with your computer
manufacturer. Also check the monitor's video cable and make sure none of
the pins are bent.

Make sure the ENVISION Monitor Drivers are installed

Adjust the Contrast and Brightness Controls.

Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back of your computer.

Move electrical devices that may cause electrical interference as far away
from the monitor as possible.

Use the maximum refresh rate your monitor is capable of at the resolution
you are using.

The Computer Power Switch should be in the ON position.

The Computer Video Card should be snugly seated in its slot.

Make sure the monitor's video cable is properly connected to the computer.

Inspect the monitor's video cable and make sure none of the pins are bent.

Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.

Inspect the monitor's video cable and make sure that none of the pins are
bent.

Make sure the monitor's video cable is properly connected to the computer.

Adjust H-Position and V-Position or press hot-key (AUTO).

Adjust RGB color or select color temperature

Use win 95/98/2000/ME/XP shut-down mode Adjust CLOCK and FOCUS or
perform hot-key (AUTO-key )
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