Modem Problems - HP OmniBook XE User Manual

Modem Problems

If the modem will not connect at 56K speed
The host modem may not support a 56K (V.90) connection speed.
The speed at which you connect depends on several factors, such as the current condition of
the telephone line. If you try connecting at another time, it's possible you may be able to
connect at 56K.
If the modem will not connect at any speed
Make sure the telephone line goes from the modem phone jack on the right side of the
computer to the telephone jack on the wall.
If you have a single telephone line for voice and modem use, make sure no one else is using
the line and that the phone is not off the hook.
Contact your Internet Service Provider (ISP). It's possible that service may be unavailable
temporarily or that your settings are incorrect.
Try restarting your computer and attempt another connection.
Try an alternative dial-in number.
In Windows 95 or Windows 98, run the modem diagnostics:
1. Click Start, Settings, Control Panel.
2. Double-click Modems.
3. Click the Diagnostics tab.
4. Click the port to which your modem is attached.
5. Click More Info.
In Windows Help, use the Modem Troubleshooter.
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