HP Compaq 8710p Getting Started Manual page 4

Contents
Connecting to a computer network . . . . . . . . . . . . 3-4
Installing additional hardware and software . . . . . 3-5
Updating the software installed on the computer. . . 3-6
Finding the user guides . . . . . . . . . . . . . . . . . . . . 3-6
Turning off the computer correctly . . . . . . . . . . . . . 3-7
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . 4-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . 4-1
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Contacting technical support . . . . . . . . . . . . . . . . 4-8
A Backup and recovery
Creating recovery discs. . . . . . . . . . . . . . . . . . . . A-1
Backing up your information . . . . . . . . . . . . . . . . A-2
Performing a recovery . . . . . . . . . . . . . . . . . . . . . A-7
iv
Identifying and installing hardware . . . . . . . . . 3-5
Locating and installing software . . . . . . . . . . . 3-5
The computer is unable to start up . . . . . . . . . . 4-1
The computer screen is blank . . . . . . . . . . . . . 4-3
Software is functioning abnormally . . . . . . . . . 4-4
The computer is turned on but not responding. . 4-4
The computer is unusually warm . . . . . . . . . . . 4-5
An external device is not working . . . . . . . . . . 4-6
The WLAN connection is not working . . . . . . . 4-6
When to back up . . . . . . . . . . . . . . . . . . . . . A-2
Backup suggestions . . . . . . . . . . . . . . . . . . . . A-3
Backing up specific files or folders. . . . . . . . . . A-4
Backing up the entire hard drive . . . . . . . . . . . A-4
Creating recovery points . . . . . . . . . . . . . . . . A-5
Scheduling backups . . . . . . . . . . . . . . . . . . . A-6
Performing a recovery from the recovery
discs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
Performing a recovery from the hard drive . . . . A-7
Getting Started