HP 500 Getting Started Manual page 4

Contents
Installing additional hardware and software . . . . . . . . . . 3-6
Updating the software installed on the computer. . . . . . . 3-7
Finding the user guides . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Turning off the computer correctly . . . . . . . . . . . . . . . . . 3-8
4 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Contacting Customer Care . . . . . . . . . . . . . . . . . . . . . . . . 4-8
A Connect to the Internet from your home
Choosing an ISP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Choosing the type of Internet connection . . . . . . . . . . . . A-2
B Backup and recovery
Safeguarding your data . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Backing up the system . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
iv
Identifying and installing hardware . . . . . . . . . . . . . . 3-6
Locating and installing software . . . . . . . . . . . . . . . . 3-6
The computer is unable to start up. . . . . . . . . . . . . . . 4-2
The computer screen is blank . . . . . . . . . . . . . . . . . . 4-3
Software is functioning abnormally . . . . . . . . . . . . . 4-4
The computer is turned on but not responding . . . . . 4-4
The computer is unusually warm. . . . . . . . . . . . . . . . 4-5
An external device is not working . . . . . . . . . . . . . . . 4-6
The home wireless network connection is not
working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Using the New Connection Wizard . . . . . . . . . . . . . . A-2
Backing up specific files or folders . . . . . . . . . . . . . . B-2
Backing up the entire hard drive . . . . . . . . . . . . . . . . B-3
Backing up modifications made to the system . . . . . B-4
Scheduling backups . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
Getting Started