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5 8
TROU BLESHOOTING
Before Calling for Serv ice
Before you call for service, review this list. It may save you time and ex p ense. The list includes common
occurrences that are not the result of defective workmanship or materials in this appliance.
Symptoms
Range is not lev el.
Cannot mov e
appliance easily.
A ppliance must be
accessible for ser v ice .
O v en control beeps
and displays any F
code error.
Surface element
control beeps and
entire LED bar
flash es.
Surface units w ill not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
w ork properly
A reas of discoloration
on th e cooktop
• Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adj ust leveling legs at base of range until the oven rack is level.
• Be sure floor is level and strong and stable enough to adeq uately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• K itchen cabinet alignment may make range appear unlevel. Be sure cabinets are
sq uare and have sufficient room for range clearance.
• Cabinets not sq uare or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with range. Provide sufficient space so range can be lifted over
carpet.
• Anti-tip device engaged.
• Electronic control has detected a fault
condition. Turn the Oven mode knob
to the O ff position to clear the display
and stop beeping. Reprogram oven.
If fault recurs, record fault number.
Turn the Oven mode knob to the O ff
position and call for service.
• Electric control has detected a fault
condition. Turn the control knob to the
Off position to clear the display and
stop the beeping. Call for service.
• Improper cookware being used.
- U se pans which are flat and match the diameter of the surface unit selected.
• In some areas, the power(voltage) may be low.
- Cover pan with a lid until desired heat is obtained.
• A fuse in your home may be blown or the circuit breaker tripped.
- Replace the fuse or reset the circuit breaker.
• Cooktop controls improperly set.
- Check to see the correct control is set for the surface unit you are using.
• Cookware is the wrong size or is not induction capable.
- See Induction Cookware section for more information.
• The max i mum operating time for all element levels ex c e pt the Boost mode is 1 2
hours.
• Food spillovers not cleaned before nex t use.
- See Cleaning the G lass-Ceramic Cooktop section.
• Hot surface on a model with a light-colored cooktop.
- This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
Possible Causes / Solutions
CO DE
F-3
F-9
N umber
of
Flash es
1
2
3
4
CA U SE
K ey short error
Oven not heating
CA U SE
Top Thermistor Open / Short
Heatsink Thermistor Open/
Short
Communication error
Box fan not working
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