This manual contains service and reference information for the following ThinkPad products. ThinkPad T480 Machine Type (MT) 20L5 and 20L6 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: https:// support.lenovo.com/partslookup c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function.
(UEFI BIOS) downloads. Telephone numbers for Lenovo Support are available at: https:// pcsupport.lenovo.com/supportphonelist • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: https://www.lenovoservicetraining.com/ion/...
Dynamic configure-to-order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
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FRU list for a product. To get the general FRU list for a product, do the following: 1. Go to https://support.lenovo.com 2. Click Parts & Accessories. 3. Follow the instructions on the screen to select product.
Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
* Recover Bad Sectors Tool is only available on computers that have hard disk drives installed. Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable Chapter 3 General checkout...
1. Go to https://www.lenovo.com/diags 2. Click Lenovo Bootable Diagnostics. 3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD. To use the diagnostic medium you have created, do one of the following: •...
To check the USB-C type ac power adapter, do the following: 1. Connect the computer to a power outlet and turn on the computer. 2. Start Lenovo Companion program, and then click Hardware Settings ➙ Power. The ac power adapter information is displayed.
Terminal Voltage (V dc) 1, 2 + 0 to + 12.6 6, 7 Ground (-) 7(-) 6(-) 2(+) 1(+) 3. If the voltage is less than +11.0 V dc, the removable battery has been discharged. If the voltage is still less than +11.0 V dc after recharging, replace the removable battery. 4.
It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: https://pcsupport.lenovo.com/supportphonelist Creating a recovery USB drive To create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity.
If it has, it can be used for access to the hard disk drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice. 8. Press F10. 9. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed.
• “Error messages” on page 37 • “Beep errors” on page 38 • “No-beep symptoms” on page 40 • “LCD-related symptoms” on page 40 • “Intermittent problems” on page 41 • “Undetermined problems” on page 41 The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type.
Table 2. Numeric error codes (continued) Symptom or error FRU or action, in sequence 0270 Have the computer serviced. Real Time Clock Error— System Real Time Clock is not functional. 0271 Set the date and time, using ThinkPad Setup. Check Date and Time settings— Neither the date nor the time is set in the computer.
UEFI variable storage using the preceding solution. Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1.
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The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes...
LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced. Notes: •...
Table 5. LCD-related symptoms (continued) FRU or action, in sequence Symptom or error • LCD screen unreadable. 1. See important note for “LCD-related symptoms.” • Characters missing pixels. 2. Reseat all LCD cable. • Screen abnormal. 3. Replace the LCD unit. •...
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System status indicators The indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power. • On: The computer is on (in normal mode). •...
1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons. 2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed. 3. Select the options of your preference.
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Invoke the function defined by yourself. If no function is defined, press this key to open the Cortana personal assistant. To define or change the function, do the following: 1. Open the Start menu and click the Lenovo Companion program. 2. Click Hardware Settings and then click the input icon 3.
Bottom view Removable battery Latches Docking-station hook holes Fan louvers Keyboard drainage holes Speakers Emergency-reset hole Nano-SIM card slot * Locating FRUs and CRUs This topic introduces the following service parts: • “Major FRUs and CRUs” on page 51 • “LCD FRUs” on page 53 •...
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CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
Major FRUs and CRUs Table 6. Major FRUs FRU descriptions Self-service CRU Optional-service CRU LCD unit Trackpad cable Trackpad Keyboard bezel assembly Power button board and cable Chapter 7 Locations...
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Smart card reader and cable (on some models) NFC antenna (on some models) NFC module (on some models) NFC cable (on some models) I/O bracket Keyboard TrackPoint cap Miscellaneous parts kits Power cord ac power adapter Lenovo factory recovery USB key T480 Hardware Maintenance Manual...
LCD FRUs Table 7. LCD FRUs FRU descriptions Self-service Optional-service LCD-bezel sheet Camera shutter (available on some models) LCD panel LCD cable Camera/LED cable Conventional camera/microphone module (on some models) Infrared camera/microphone module (on some models) Wireless-LAN antenna and wireless-WAN antenna (on some models) LCD rear-cover support bracket assembly Chapter 7 Locations...
GEO label assembly Connector and cable guide This section provides information for Lenovo authorized service technicians to help identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 51 and “LCD FRUs” on page 53.
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System board connectors and cables Table 9. System board Ite- Connector (location) Internal cable required Cable connection Camera/LED connector Camera/LED cable The camera/LED cable comes with the camera/ (internal) microphone combo card. See “Camera/microphone combo card connector and cable” on page 56. Power-button-card Power-button-card cable The power-button-card cable comes with the power-...
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Table 9. System board (continued) Ite- Internal cable required Connector (location) Cable connection Thermal fan connector Thermal fan cable The thermal fan cable comes with the thermal fan. (internal) Connect the cable to this connector. Built-in battery Built-in battery cable The built-in battery cable comes with the cable.
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Table 10. Camera/microphone combo card Connector (location) Internal cable required Cable connection Camera/microphone card Camera/LED cable Connect the end of the cable to the camera/LED connector (internal) connector on the system board, and connect the end of the cable to the LCD rear cover. Then, connect the end of the cable to this connector.
Connect one end to the trackpad connector on the (internal) system board and the other end to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup T480 Hardware Maintenance Manual...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer.
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1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write the ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instruction;...
CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
Lenovo provides a diagnostic program to do an automatic battery diagnostic test, which can determine if the removable battery is defective. A removable battery FRU should not be replaced unless this diagnostic test shows that the battery is defective.
1020 Nano-SIM card 1020 Nano-SIM card Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove the following FRU: • “1010 Removable battery” on page 64 Removal steps of the nano-SIM card 1030 Base cover assembly Note: Before you start the servicing, disable the built-in battery.
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For access, remove these FRUs: • “1010 Removable battery” on page 64 Removal steps of the base cover assembly 1. Remove the connector cover. 2. Loosen the screws 3. Press the locations on the base cover assembly with your thumbs and pivot the hooks upward at the same time to disengage the hooks from the chassis.
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4. Press the location with your thumb and insert your fingers into the holes to pivot this area of the base cover assembly upward as shown. This area of the base cover assembly will be disengaged from the chassis. 5. Remove the base cover assembly in the numeric order as shown. Chapter 9 Removing or replacing a FRU...
Applying labels to the base cover assembly: The following illustration shows the location of each label. FCC label GEO label S/N label IMEI label System label Certificate of authenticity label Asset tag SVT label China WWAN/modem label GML label Country label 1040 Memory module Note: Before you start the servicing, disable the built-in battery.
Removal steps of the memory module When installing: Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.
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Removal steps of the 2.5-inch storage drive T480 Hardware Maintenance Manual...
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Removal steps of the M.2 solid-state drive Chapter 9 Removing or replacing a FRU...
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Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the hard disk drive or solid-state drive is firmly attached and the tape does not cover the speaker. T480 Hardware Maintenance Manual...
1060 Wireless-WAN card Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1030 Base cover assembly” on page 65 Removal steps of the wireless-WAN card Step Screw (quantity)
Removal steps of the Wireless-LAN module Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN or 2 on the card, and plug the black cable into the connector labeled AUX or 1 on the card.
Removal steps of the M.2 solid-state drive in the Wireless-WAN-card slot Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Ensure that the M.2 solid-state drive is securely seated in the wireless-WAN-card slot. 1090 Keyboard Note: Before you start the servicing, disable the built-in battery.
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Turn the computer over and open the display. Push hard in the direction as shown to release the latches from the keyboard bezel. Pivot the keyboard slightly upward as shown by the arrow until you can see the connectors on the bottom side of the keyboard.
Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. 1100 Coin-cell battery Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: •...
Removal steps of the coin-cell battery When installing: Ensure that the connector of the coin-cell battery is attached firmly. 1110 Speaker assembly Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: •...
Lenovo provides a diagnostic program to do an automatic battery diagnostic test, which can determine if the removable battery is defective. A removable battery FRU should not be replaced unless this diagnostic test shows that the battery is defective.
If no diagnostic program is installed on the computer, the customer should download and install the program to diagnose the battery, before getting a non-physically damaged battery replaced. Note that the replacement of a physically damaged battery is not covered by the warranty. Removal steps of the built-in battery DANGER Use only the authorized battery specified for your computer.
Removal steps of the I/O bracket Step Screw (quantity) Color Torque M2 × 4 mm, flat head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm) Removal steps of the RJ45 bracket Step Screw (quantity) Color Torque 0.181 Nm M2 × 3.5 mm, flat head, nylon-coated (3) Sliver (1.85 kgf-cm) 1150 Thermal fan assembly...
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• The screw is available only in some computer models. When installing: • Ensure that the connector of the thermal fan is attached firmly. • Before you attach the thermal fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the parts marked as shown in the following illustration.
1160 Trackpad and trackpad cable Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1030 Base cover assembly” on page 65 •...
Step Screw (quantity) Color Torque M2 × L2.8 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) 1170 System board Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
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• “1010 Removable battery” on page 64 • “1020 Nano-SIM card” on page 65 • “1030 Base cover assembly” on page 65 • “1040 Memory module” on page 68 • “1050 Internal storage drive” on page 69 • “1060 Wireless-WAN card” on page 73 or “1080 M.2 solid-state drive in the Wireless-WAN-card slot” on page 74 •...
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Removal steps of the system board Step Screw (quantity) Color Torque M2 × 3 mm, flat head, nylon-coated (6) Black 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connectors are attached firmly. Chapter 9 Removing or replacing a FRU...
1180 Power-button card Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Nano-SIM card” on page 65 •...
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For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Nano-SIM card” on page 65 • “1030 Base cover assembly” on page 65 • “1040 Memory module” on page 68 • “1050 Internal storage drive” on page 69 •...
1200 NFC module Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: • “1010 Removable battery” on page 64 • “1020 Nano-SIM card” on page 65 •...
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Removal steps of the LCD unit Step Screw (quantity) Color Torque Black 0.293 Nm M2.5 × 4 mm, flat-head, nylon-coated (4) (3.0 kgf-cm) Chapter 9 Removing or replacing a FRU...
When installing: Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. • Ensure that the connectors are attached firmly. 1220 Keyboard bezel assembly Note: Before you start the servicing, disable the built-in battery.
Removal steps of the LCD bezel sheet and the camera shutter When installing: • Install a new LCD bezel sheet whenever the old one is removed. • Ensure that all the latches are attached firmly. 2020 LCD panel Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: •...
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Removal steps of the LCD panel (for models with HD panel, FHD panel, or touch panel) Torque Step Screw (quantity) Color M2 × 2.5 mm, small-head, nylon-coated (4) Sliver 0.181 Nm (1.85 kgf-cm) When installing: Ensure that the connector of the LCD cable is attached firmly. Chapter 9 Removing or replacing a FRU...
Removal steps of the LCD panel (for models with WQHD panel) 2030 LCD hinge assembly Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: • “1010 Removable battery” on page 64 •...
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For models without brackets Step Screw (quantity) Color Torque 0.293 Nm M2.5 × 2.5 mm, small-head, nylon-coated (4) Sliver (3.0 kgf-cm) Chapter 9 Removing or replacing a FRU...
Removal steps of the camera/microphone module When installing: Ensure that the connector is attached firmly. 2050 Camera and LED cable, and LCD cable Note: Before you start the servicing, disable the built-in battery. See “Disabling the built-in battery” on page For access, remove these FRUs in order: •...
Removal steps of the camera and LED cable, and LCD cable When installing: Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. 2060 Wireless-LAN/WAN antenna assembly and LCD rear-cover assembly Note: Before you start the servicing, disable the built-in battery.
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Removal steps of the wireless-LAN/WAN antenna assembly and LCD rear-cover assembly When installing: Route the cables as shown in the following illustration. Attention: As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
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Antenna locations Wireless-LAN auxiliary antenna (black) Wireless-WAN auxiliary antenna (blue) (available on some models) Wireless-WAN main antenna (orange) (available on some models) Wireless-LAN main antenna (grey) T480 Hardware Maintenance Manual...
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For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo Lenovo logo ThinkPad...
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Abbreviation Term personal computer Platform Controller Hub POST power-on self-test random-access memory radio frequency RFID radio-frequency identification ring indicator registered jack SATA Serial Advanced Technology Attachment subscriber identity module supervisor password TFTs thin-film transistors UEFI Unified Extensible Firmware Interface Universal Serial Bus UUID universally unique identifier video graphics array...
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Part Number: SP40K05014 Printed in (1P) P/N: SP40K05014 *1PSP40K05014*...