Borglocks MK5 Series Instruction Manual

Problem Solving Guide
Installation Problems
Problem
The keypad lever turns after The spindle is too short or has been
entering a correct code but does cut down too short.
not retract the latch.
The spindle may not be going into
The keypad lever handle slips
the back of the keypad straight and is
when withdrawing the latch.
restricting its movement.
The levers are stiff to turn
Ensure that no material is affecting
from either side of the door.
the rotation of the spindle followers
and that the spindle is not catching on
the cut-out in the door.
After Installation Problems
Problem Cause
The keypad lever turns freely The unit has been incorrectly coded
without having to enter any code. or is in free passage mode.
The latch bolt is not securing The strike plate / keeps may not be
when the door is closed. adjusted correctly or the door may
have swollen or twisted if in direct
sunlight.
The inside handle or keypad lever The grub screw has been done
does not return to the horizontal up too tightly or the handle return
position after turning. spring has broken.
After entering a correct code the The multi-point lock has been
handle is solid and not turning. double locked.
Maintenance: No maintenance of the internal parts should be necessary. If the lock is being used on an
exterior application it is advisable to periodically remove the keypad and give the coding chamber a light
spray with a PTFE based lubricating spray.
Do not use oil as a lubricant as it will cause excessive wear to the internal parts.
Guarantee: If your lock should develop a fault within 1 year from date of purchase, due to inferior
materials or workmanship the goods will be repaired or replaced free of charge.
Please call our helpline for spares, repairs and technical advice - UK: 01708 225700
Disclaimer: Under no circumstances should the lock be dismantled as this will invalidate our warranty.
V3.2
Cause Solution
Please call the Borg Locks helpline on
0800 44 88 377 for a replacement.
Ensure that the spindle is going into the
back of the keypad straight. If the problem
persists please call the helpline.
If there is no material restricting the rotation,
it may be a case that the lock fitted in the
door is heavily sprung. To reduce handle
pressure the inside handle return spring can
be removed.
Solution
Please refer to 'how to change your code number'
instructions (page no.7 & 8) or 'operating the free
passage function' (page no.4).
Adjust the strike plate / keeps in accordance
with the manufacturer's recommendations.
Loosen the grub screw by 1/4 of a turn until it
springs back. If after loosening the grub screw the
problem persists, it may be that the handle return
spring has snapped. Please call the Borg Locks
helpline for assistance.
Unlock the cylinder and the handle of the keypad
should now turn and unlock the door.
- International: +44 (0) 1708 225700
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BL6000
MK5 Series Instruction Manual
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BORGLOCKS.COM
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1. Keypad 6. Hexagon Support Posts
2. Inside Handle 7. Grub Screws
3. Lever Handles 8. Grommets
(1 lever larger)
4. Machine Screws
9. Spindle
(60mm)
5. Machine Screws 10. Handle Washers
(40mm)
www.borglocks.com
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Code Card
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Contents
11. Allen Key
12. Code Change Tool
13. Code Card
14. Escutcheons
15. Escutcheon Screws
Helpline: +44 (0) 1708 225700
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