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Genesis
DM Monitor
TM
Programming/Troubleshooting Guide
Honeywell HomMed Customer Service
Toll-free: 888-353-5404
Phone: 262-252-5840
Fax: 262-252-6105
Honeywell HomMed Corporate Offices
Honeywell HomMed
3400 Intertech Drive, Suite 200
Brookfield, WI 53045
Phone: (262) 783-5440 Fax: (262) 252-6105
Copyright © 2010 Honeywell HomMed. All rights reserved.
i
P4520EN.04
07/14/2010
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Table of Contents
Related Manuals for Honeywell HomMed Genesis
Summary of Contents for Honeywell HomMed Genesis
- Page 1 Honeywell HomMed Customer Service Toll-free: 888-353-5404 Phone: 262-252-5840 Fax: 262-252-6105 Honeywell HomMed Corporate Offices Honeywell HomMed 3400 Intertech Drive, Suite 200 Brookfield, WI 53045 Phone: (262) 783-5440 Fax: (262) 252-6105 Copyright © 2010 Honeywell HomMed. All rights reserved. P4520EN.04 07/14/2010...
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Page 2: Table Of Contents
If you have any difficulties that you cannot resolve, call Honeywell HomMed Customer Service at 1-888- 353-5404, preferably from the monitor location. Customer Service will make every attempt to resolve the issue over the phone. -
Page 3: Programming
GENESIS DM MONITOR Programming/Troubleshooting Guide Programming The figure below and the following chart explain the monitor features and key functions. Feature Function Displays the systolic and diastolic blood pressure in mmHg Green START key starts a blood pressure reading; Green START key Enters/exits Setup Mode (pressed with YES key) Red STOP key Red STOP key stops blood pressure reading and deflates the cuff... -
Page 4: Setup Mode
GENESIS DM MONITOR Programming/Troubleshooting Guide After transmitting vitals, pressing MANUAL twice clears vitals and returns the display to idle mode. If MANUAL is not pressed the vitals will be presented for 5 minutes and then cleared automatically. Setup Mode Quickly press and release the keys simultaneously. -
Page 5: Programming Menu Chart
GENESIS DM MONITOR Programming/Troubleshooting Guide Programming menu chart The programming menu chart below illustrates the location of each of the monitor menus. P4520EN.04 07/14/2010... -
Page 6: Subjective Clinical Questions
GENESIS DM MONITOR Programming/Troubleshooting Guide Subjective Clinical Questions The following chart lists the fifty-one subjective questions offered in the Genesis DM Questions menu. Question Question Text Number Are you experiencing more difficulty breathing today compared to a normal day? Stress MAY cause difficulty breathing IF ORDERED - Use oxygen Pace yourself - don't overdo If breathing difficulty continues... - Page 7 GENESIS DM MONITOR Programming/Troubleshooting Guide Question Question Text Number Are you having difficulty following your diet? Diet is important. Diet affects how you feel. Many reasons for not following diet Work with CARE PROVIDER for recommendations. That will help Are you having any nausea today? Blood sugar affected by: Diet –...
- Page 8 GENESIS DM MONITOR Programming/Troubleshooting Guide Question Question Text Number Have you had to use your oxygen in the last day? Need for oxygen signals a change. Low oxygen can make you feel: Short of breath, tired, foggy or dizzy Improving oxygen can help DON'T turn oxygen flow up CHECK with CARE PROVIDER Have you developed a cough?
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Page 9: Disease Specific Symptom Management (Dssm) Educational Components
GENESIS DM MONITOR Programming/Troubleshooting Guide Question Question Text Number Have you been to the emergency room this week? Were you admitted to the hospital any time this week? Has your doctor added, deleted, or changed any of your medications this week? Did you have an unexpected visit to your physician this week? Disease Specific Symptom Management (DSSM) Educational Components These question are repeats of existing questions and will trigger the DSSM Educational Components... -
Page 10: Reminders
GENESIS DM MONITOR Programming/Troubleshooting Guide Have your ankles been swollen more than usual? (same as Question Number 15) Swollen ankles may occur with heart and lung conditions. Increased swelling may be related to changes in diet, medications, or activities. Limiting your salt intake and elevating your feet may be helpful. If swelling continues to increase, your breathing becomes more difficult, or you develop a cough;... - Page 11 GENESIS DM MONITOR Programming/Troubleshooting Guide You are scheduled to have a visit from your home care nurse today. You are scheduled to have a visit from your nursing assistant today. You are scheduled to have a visit from your respiratory therapist today. You are scheduled to have a visit from your physical therapist today.
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Page 12: Sleep Apnea Questions
GENESIS DM MONITOR Programming/Troubleshooting Guide Schedule annual physical Congratulations on following your diet Well done, gluco is under control Well done, BP is under control Please use your oxygen Sleep Apnea Questions Sleep apnea questions are a single block of twelve questions that are either on or off. When turned on, the Genesis DM monitor will go through all of the questions. -
Page 13: Troubleshooting
Troubleshooting This section provides resolutions to the most common situations you may encounter in the field when installing or operating Honeywell HomMed monitors. If you experience a problem operating a peripheral device, refer to the manufacturer’s product information. Monitor installation... -
Page 14: Equipment
4. Reattach the scale cable to the scale. 0.0. The scale was moved. 5. Reboot the monitor. If scale still does not zero it must be recalibrated. Call Honeywell HomMed Customer Service. Take a resting SpO2: The oximeter obtains an SpO2 1. - Page 15 Patient must be still for sensor to function Patient motion properly. Place extremity on a pillow for support. Ambient light Shield sensor. If the SENSOR light remains on and monitor does not collect a reading, call Honeywell HomMed Customer Service. P4520EN.04 07/14/2010...
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Page 16: Peripheral Medical Devices
GENESIS DM MONITOR Programming/Troubleshooting Guide Peripheral Medical Devices For additional information or step-by-step instructions for programming the monitor for a device or connecting a device to the monitor, refer to the Peripherals section in the Sentry or Genesis Monitoring System Clinician Guide. Situation Possible Cause Resolution... -
Page 17: Phone Service
The DM with at least 4.10.11A firmware works with the types of phone service and companies as listed in the table below. If you have questions, are unsure, or otherwise can not establish a phone connection while attempting to allow the DM Monitor to transmit, contact Honeywell HomMed Customer Service. - Page 18 Programming/Troubleshooting Guide Transmission If you get a transmission error code, write down the error code. Refer to the following table or the Error Code list on page 19. If you can not resolve the error, contact Honeywell HomMed Customer Service. Situation...
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Page 19: Error Codes
As long as the monitor has power, it displays error codes to explain what is wrong. By learning the codes, you can quickly identify and correct most difficulties yourself. If you cannot solve the problem yourself, make a note of the error code and call Honeywell HomMed Customer Service. VFD Display... - Page 20 Patient non-compliance Retrain patient. Verify cable connections are Lost communication with secure. SPO2_COMM Loose connection SpO2 board Call Honeywell HomMed. SpO2 board failed to send SPO2_VERS Call Honeywell HomMed. version information Sensor not properly placed on finger SPO2_LOST SpO2 signal lost Retrain the patient.
- Page 21 DM MONITOR Programming/Troubleshooting Guide VFD Display Meaning Possible Cause Resolution/Action MODEM_HARDWARE Modem failure Call Honeywell HomMed. No answer after successful MODEM_TIMEOUT Modem dialing wrong number Program correct phone number. dial Connect monitor modem to No communications found Modem not connected analog phone line.
- Page 22 VFD Display Meaning Possible Cause Resolution/Action If problem persists, call PAGER_MSG_FAIL Message failed Honeywell HomMed. Modem responded with an error the monitor doesn't handle, too If problem persists, call GPRS Requires Reset early to be more specific with Honeywell HomMed...
- Page 23 (not a Honeywell HomMed. clinician accessible configuration item) The monitor has not been activated with the ISP by Honeywell HomMed staff. User name or password If problem persists, call Call Customer Service The ISP configuration has been was incorrect Honeywell HomMed.
- Page 24 Pulse dialing and tone dialing are ISP Didn’t Answer host. not configured properly If problem persists, call Honeywell HomMed. The ISP is not properly accepting calls. The phone number is not configured properly. Verify the ISP1 Phone # and ISP2 Phone number are configured properly.
- Page 25 SmartMedia failure – bad DISK_ERROR_BAD_CARD Replace the SmartMedia card. card SmartMedia failure – card Reboot the unit; if problem DISK_ERROR_CHANGED_CARD swapped persists, call Honeywell HomMed. Replace SmartMedia card; if SmartMedia failure – card DISK_ERROR_CARD_FAILURE problem persists, call Honeywell failure HomMed. Retrain the patient.
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Page 26: Other Resources
Genesis™ DM User Guide. Honeywell HomMed LLC, 2009. Genesis™ DM Monitor Quick Setup Guide. Honeywell HomMed, 2007. LifeStream™ User Guide. Honeywell HomMed, 2009. For more information about Honeywell HomMed authorized peripheral devices, refer to the appropriate manufacturer’s material. P4520EN.04 07/14/2010...