Troubleshooting Guide - Sunbeam MINI BARISTA EM4300K User Manual

Troubleshooting Guide

PROBLEM Possible Cause
Group Handle
Group Handle is not attached
comes off
correctly, or has not been
during espresso tightened sufficiently.
pour.
Espresso
Coffee grind is too fine.
squirts out of
Coffee grinds tamped too hard. Tamp the grinds more lightly.
the Group Head
during pour
Top edge of filter is not free of
coffee grinds.
Espresso
The Group Head is dirty.
trickles down
the side of the
Group Handle
Group Head rubber seal is
damaged or worn.
No coffee pours
No water in the Water
Reservoir.
Group Head may be blocked.
The Dual Wall Filter Baskets
may be blocked.
The coffee grounds are too
fine or tamped down too hard.
Coffee pours out
Grinds are too fine.
in drips
Coffee tamped too hard.
(Over Extracted)
Machine has scale build up.
Espresso does
Beans are old or
not have any
pre-ground grinds are dry.
Crema
(Under Extracted)
Grinds not compacted enough.
Grinds too coarse.
Uneven cup Uneven tamping or
filling
obstruction in the pouring
spouts.
Spent Coffee
Dual Wall Filter Baskets can
Cake is wet keep the Coffee Cake wet.
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What To Do
Ensure all three tabs of the Group
Handle are fully inserted into the
Group Head, & rotated to the centre
position. See Operating Guide Section,
page 7.
Change to a coarser grind.
Clean around the top edge of the filter
and wipe the Group Head clean.
Wipe with a damp cloth. Clean the
seal including the bayonet corner
areas with a brush to remove grinds.
Contact Sunbeam Customer Care.
Details are on the back page.
Fill reservoir with water. Run water
through the machine without a Filter
Basket to ensure it is fully primed.
See Descaling Section, pages 20-21.
Use the Cleaning Pin to unblock the
Filter Basket.
Empty the Filter Basket and rinse
under water to clean. Wipe the group
head with a cloth.
Refill the filter with grinds and tamp.
Change to a coarser grind.
Tamp the grinds more lightly.
See Descaling Section, pages 20-21.
Use fresh beans and grinds.
Be sure to store pre-ground grinds in
an airtight container.
Tamp more firmly.
Use a finer grind coffee.
Ensure coffee is tamped evenly and
check there is nothing obstructing the
pouring spouts.
Keep Group Handle in Group Head
until milk texturing is finished. This
will give more time for the water to
dissipate.
Troubleshooting Guide
PROBLEM Possible Cause
Espresso tastes
Type of coffee being used.
burnt
Using steam function just
before pouring an espresso
shot.
Coffee is too Milk may not be heated
cold
enough.
No steam from Steam Wand Tip is blocked.
the Steam Wand
No water in the Water
Reservoir.
Not enough
Milk may not be fresh.
froth when
Milk temperature is too
texturing
warm.
Type of Jug being used.
Milk has been boiled.
The milk is making bubbles
rather than micro-foam.
Milk is not taking in enough
air.
Pump makes an
No water in reservoir.
unusually noise
Water Reservoir not correctly
positioned.
Red Plug from the packaging
may still be inserted.
If this guide does not solve your query, contact Sunbeam Customer Care.
Details are on the back page.
What To Do
Try different brands of coffee.
Allow time for the thermoblock to
purge steam and cool down before
pouring a shot of espresso.
The STEAM LIGHT should have
finished flashing & the READY LIGHT
should be fully illuminated.
Ensure that milk is heated properly
during texturing, but be sure not to
heat too much and boil the milk.
See Milk Texturing Section pages 12-13.
See Care & Cleaning, pages 18-19.
Fill reservoir with water. Run Hot
Water through the Steam Wand to
ensure water flows.
Ensure the milk being used is fresh.
Ensure you start texturing with milk
that is around 4°C.
For best texturing results use a
chilled Stainless Steel Milk Jug.
Start again with fresh, chilled milk.
Heat till the Jug can only be held for
approximately 3 second, 60-65°C.
Ensure the Steam Wand Tip is
positioned correctly. It should be just
below the surface of the milk.
Tap the Jug on the benchtop when
finished to release larger trapped air
bubbles.
Keep the Steam Wand Tip just under
the surface of the milk. This will help
to introduce air to the milk to create
micro-foam.
Fill the Water Reservoir.
Place the Water Reservoir firmly into
the back of the unit.
Remove the red Plug found at the
base of the Water Reservoir.
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