Troubleshooting Guide - Sunbeam CAFE BARISTA EM5000 User Manual

Troubleshooting Guide

Problem
Coffee does not
come out.
Coffee comes out
around the edge of
the porta-filter.
Milk is not foamy
after frothing or it
is not coming out of
the frothing tube.
Coffee comes out too
quickly.
Coffee is too weak.
The three control
panel lights are
flashing alternatively.
Cappuccino and/
or Latte control
button lights do not
illuminate.
Water is not being
pulled in from the
water reservoir.
18
Possible Cause
• No water in reservoir.
• Coffee grind is too fine.
• Too much coffee in the filter.
• Appliance was not turned on or
plugged in.
• Coffee has been tamped/
compressed too much.
• Porta-filter not rotated to full
lock position.
• Coffee grounds around the
filter basket rim.
• Too much coffee in the filter.
• Ran out of steam.
• Milk is not cold enough.
• Frothing tube is blocked.
• Ground coffee is too coarse.
• Not enough coffee in filter.
• Using small filter for double
shot of espresso.
• Ground coffee is too coarse.
• Water tank is out of water.
• Milk Reservoir not inserted.
• Milk Reservoir not fully
inserted.
• Red plug was not removed
from base of water reservoir
tank.
• Water reservoir tank not placed
correctly on unit.
Solution
• Add water.
• Grind medium ground coffee.
• Fill filter with less coffee.
• Plug unit into electrical outlet
and turn it on.
• Refill filter basket with coffee
DO NOT TAMP too much.
• Rotate filter holder to full lock
position.
• Wipe off rim and shower head
seal.
• Fill with less coffee.
• Ensure there is enough water in
the water reservoir.
• Chill milk prior to making
cappuccino or latte.
• Follow the instructions to clean
the milk reservoir & frothing tube.
• Use a finer grind.
• Use more coffee.
• Use large filter for double shot of
espresso.
• Use a finer grind.
• Add water to reservoir.
• Place Milk Reservoir on unit.
• If Milk Reservoir is on unit,
push in firmly until Cappuccino
and Latte control button lights
illuminate.
• Remove red plug from base of
water reservoir tank. Red plug
may also be found in hole on unit
where water reservoir attaches at
its base.
• Place water reservoir correctly.