Returns Procedure - Chauvet Hurricane 1300 User Manual

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not
be issued. Package must be clearly labeled with a Return Merchandise Authorization
Number (RMA #). Products returned without a RMA # will be refused. Call CHAUVET and
request a RMA # prior to shipping the fixture. Be prepared to provide the model number,
serial number and a brief description of the cause for the return. Be sure to properly pack
fixture, any shipping damage resulting from inadequate packaging is the customer's
responsibility. CHAUVET reserves the right to use its own discretion to repair or replace
product(s). As a suggestion, proper UPS packing or double-boxing is always a safe
method to use.
If you are given a RMA #, please include the following information on a piece of
paper inside the box:
Hurricane™ 1300 User Manual
1. Your name
2. Your address
3. Your phone number
4. The RMA #
5. A brief description of the symptoms
13 August 2011