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User's Manual Draft 1.3.doc
issue you have described may be related to other chipsets (ULI as example). In this case, you may
be able to un-install the ULI driver, re-boot your system so that the Microsoft driver will load
automatically. Other chipsets may exhibit similar problems.
1.3.1.3 How do I delete a computer that has been previously set up to work with
my hub?
The wireless USB hub maintains a list of computers that it can connect to securely. To delete one
computer from the list, you will need to plug the USB cable into the hub and computer (like you
did when you did the initial setup. You can use the USB cable that was supplied with your system
or you can use one that is similar. Once they are connected, after a few seconds you will see a new
Administration tab appear in the Ultrawideband Control Center. Select the Administration tab and
you will see each of the computers that have been setup to communicate with this hub. Follow the
instructions on the screen to delete one or more computers from this list.
If you wish to reset the hub to factory resets, press the reset button on the hub for 5 seconds.
Resetting to factory defaults will delete all security setup information.
1.3.1.4 I have gone through the security setup steps on my hub but still can not
connect to the hub.
Check that the power light is applied and the power LED is illuminated on the hub.
If you are sure there is power to the hub, open the Ultrawideband Control Center. On the devices
tab, your hub should be one of the devices listed. If it is not there, check that you do not have all
the filters enabled.
You may need to perform your cable setup again. Make sure that it completes the setup process
before unplugging the device.
If you see your device listed, make sure that it says "Connected" and you see green bars indicating
that it is connected. If the software says "Unconnected" move your hub closer to the computer to
see if that fixes the problem.
If neither of those steps work, try resetting your hub. You will need to go through the cable
security setup again as this process resets to factory defaults.
1.3.1.5 Which chipsets perform best with my wireless USB hub?
There are issues with some specific system chipsets. We know of no issues related to the Intel
chipsets. We work with the VIA chipset as long as you use the latest software USB patch. If your
system has another chipset, and you are experiencing random issues, try deleting the driver and re-
booting your computer. The Microsoft driver will load automatically.
1.3.1.6 I have a device installed but I still can't seem to connect to it. What
should I check before contacting Technical Support?
If no devices are shown on the connections page, make sure that none of the filters have been
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