Gestetner 2212 Troubleshooting Manual

Gestetner 2212 Troubleshooting Manual

Gestetner 2212: user guide
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If Your Machine Does Not Operate as You
Want
General
Machine Status
Please wait.
Cannot detect original size. Improper original is
Check original orientation. There is no copy paper that
Check paper size.
Rotate Sort is not available
with this image size.
It is over stapling capacity. The number of sheets per
Cannot staple paper of this
size.
Duplex is not avilable with
this paper size.
Maximum number of sets
is *.

3. Troubleshooting

Problem/Cause
A message appears when
you turn on the operation
switch or change the toner
bottle.
placed. ⇒ p.20 "Sizes diffi-
cult to detect"
Original is not placed.
is in the same direction as
the originals.
Improper paper size is set.
A size of paper for which
Rotate Sort is not available
is selected.
set is over the staple capac-
ity.
The Staple function cannot
be used with paper size se-
lected.
A paper size not available
in Duplex mode has been
selected.
The number of copies ex-
ceeds the maximum copy
quantity.
Action
Wait for the machine.
Place a custom size original on the
exposure glass. ⇒ p.31 "Placing
Originals on the Exposure Glass"
Input the horizontal and vertical
size of the custom original. ⇒ p.31
"Placing Originals on the Exposure
Glass"
Select paper manually, not with
Auto Paper Select mode.
Do not use Auto Reduce/Enlarge
mode.
Place your originals.
Place the original in the same direc-
tion as the copy paper.
{ { { { Start } } } } key, copy
If you press the
will start onto the selected paper.
Select the proper paper size. ⇒ p.47
"Sort"
Check the stapler capacity. ⇒ p.51
"Staple"
Select a paper size that can be used
in Staple mode. ⇒ p.51 "Staple"
Select the proper paper size. ⇒ p.88
"Duplex"
You can change the maximum copy
quantity. ⇒ "Max. Copy Quantity"
on p.187 "General Features
2
/
"
153
4

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Summary of Contents for Gestetner 2212

  • Page 1: Troubleshooting

    If Your Machine Does Not Operate as You Want General Machine Status Problem/Cause Please wait. A message appears when you turn on the operation switch or change the toner bottle. Cannot detect original size. Improper original is placed. ⇒ p.20 “Sizes diffi- cult to detect”...
  • Page 2: Document Server

    Troubleshooting Document Server Machine Status Scanned pages exceeded max. number. Do you want to store the scanned pages as a file? Magazine or Booklet mode is not available due to mixed image mode. Document Server Problem You forgot your password. You cannot find out what is saved in a file.
  • Page 3 Display Problem The display panel is off. Nothing happens when the operation switch is turned on. If Your Machine Does Not Operate as You Want Problem/Cause Action The screen contrast knob is Set the screen contrast knob to turned to the dark position. the light position for proper viewing of the display panel.
  • Page 4: If You Cannot Make Clear Copies

    Troubleshooting If You Cannot Make Clear Copies Problem Copies appear dirty. The reverse side of an orig- inal image is copied. A shadow appears on cop- ies if you use pasted origi- nals. The same copy area is dirty whenever making copies. Copies are too light.
  • Page 5: If You Cannot Make Copies As You Want

    If You Cannot Make Copies As You Want General Problem Cause Copies are not stapled. There are jammed staples in the stapler. Thenumber ofcopies exceeds the capacity of the stapler. Copy paper is curled. Staples are wrongly posi- Originals are not set cor- tioned.
  • Page 6 Troubleshooting Problem In Image Repeat mode, the original image is not copied repeatedly. Stamp Problem The stamp position is wrong. Combine Problem You cannot make a book from a booklet or magazine by fold- ing copies. Parts of the image are not cop- ied.
  • Page 7: When Memory Is Full

    Duplex Problem Order of copies is not correct. Orientation of copies (Top to Top, or Top to Bottom) is not correct. When Memory Is Full Note ❒ If you set "Memory Full Auto Scan Restart"of the User Tools (⇒ p.204) to "Yes", the memory overflow message will not be displayed, but make Con- nect Copy for the scanned originals automatically.
  • Page 8: B Loading Paper

    Troubleshooting B Loading Paper Loading Paper in Tray 1-4 Note ❒ You can change the paper size. ⇒ p.170 “Changing the Paper Size” Reference Regarding paper types and sizes, ⇒ p.22 “Copy Paper”. A A A A Pull out the paper tray until it stops.
  • Page 9: Capacity Tray

    Loading Paper in the Large Capacity Tray Note ❒ Load copy paper of the same size and direction in both left and right side trays. A A A A Pull out the large capacity tray. B B B B Square the paper and load it in the tray with the copying face up.
  • Page 10: D Adding Toner

    Troubleshooting D Adding Toner D is displayed, it is time to add toner. When R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations for plastics.
  • Page 11 • 4: Push the toner bottle backward to raise • 5: Hold a new bottle horizontally and • 6: Remove the black cap. • 7: Put the toner bottle on the holder, and • 8: Push the holder until it clicks. •...
  • Page 12: X Clearing Misfeeds

    Troubleshooting x Clearing Misfeeds R CAUTION: • The fusing section of this equipment might be very hot. You should be very careful that you don't touch this section when removing the misfed paper. Important ❒ When clearing misfeeds, do not turn off the operation switch. If you do, your copy settings are cleared.
  • Page 13 x Clearing Misfeeds...
  • Page 14 Troubleshooting...
  • Page 15 x Clearing Misfeeds...
  • Page 16 Troubleshooting...
  • Page 17 x Clearing Misfeeds...
  • Page 18: Changing The Paper Size

    Troubleshooting Changing the Paper Size Preparation The procedures for changing the paper size are different depending on the tray (paper tray 1, paper tray 2 or the optional paper tray units). Check that you are follow- ing the appropriate procedure be- fore you start.
  • Page 19 D D D D While pressing the release lever, adjust the side fences. E E E E Square the paper and load it in the tray with the copying face up. Important ❒ Do not stack paper over the lim- it mark.
  • Page 20: D Adding Staples

    Troubleshooting d Adding Staples R CAUTION: • Our products are engineered to meet high standards of quality and function- ality, and we recommend that you only use the expendable supplies availa- ble at an authorized dealer. Important ❒ If you use a staple cartridge other than that recommended, staple failure or staple jams might occur.
  • Page 21: Sheet Finisher

    1000-Sheet Finisher d Adding Staples • 5: Pull out the ribbon. • 6: Reinstall the cartridge. • 7: Close the side cover. • 1: Open the front cover of the finisher and pull out the staple unit. • 2: Hold the green lever and pull out the cartridge gently.
  • Page 22 Troubleshooting • 5: Take out the empty refill in the direction of the arrow. • 6: Align the arrows on the new refill and the cartridge, and then push in the refill until it clicks. • 7: Push down the upper unit into the car- tridge gently.
  • Page 23: E Removing Jammed Staples

    e Removing Jammed Staples Note ❒ Staples might jam because of curled copy paper. In this case, try turning the copy paper over in the tray. If there is no improvement, change to copy pa- pers with less curl. ❒ When 500-Sheet Finisher is installed, after removing jammed staples, staples might not be ejected the first few times you try to use the stapler.
  • Page 24 Troubleshooting 1000-Sheet Finisher • 5: Reinstall the cartridge. • 6: Close the side cover. • 1: Open the front cover of the finisher and pull out the staple unit. • 2: Hold the green lever and pull out the cartridge gently. •...
  • Page 25 e Removing Jammed Staples • 5: Pull down the face plate of the cartridge until it clicks. • 6: Hold the green lever and reinstall the cartridge until it clicks. • 7: Push back the staple unit and close the front cover of the finisher.
  • Page 26 Troubleshooting...
  • Page 27: Accessing The User Tools

    { { { { User Tools/Counter } } } } key. Press the The User Tools Main Menu ap- pears. Server Features) B B B B Press the [Copier/Document Server Features] key. The Copier/Document Server Fea- tures menu appears. C C C C Select the desired menu, and then press the desired key.
  • Page 28 User Tools (Copy/Document Server Features) D D D D Change the settings by following the instructions on the display panel, and then press the [OK] key. Reference ⇒ p.190 “General Features Note ❒ [OK]: Press to set the new set- tings and return to the previous menu ❒...
  • Page 29 Accessing the User Tools (Copy/Document Server Features)
  • Page 30 User Tools (Copy/Document Server Features) User Tools Menu (Copier/Document Server Features)
  • Page 31 User Tools Menu (Copier/Document Server Features)
  • Page 32 User Tools (Copy/Document Server Features) General Features ❖ ❖ ❖ ❖ Auto Paper Select Priority As a default setting, Auto Paper Select is selected. You can cancel this setting. Note ❒ Default: On ❖ ❖ ❖ ❖ Auto Tray Switching If you load paper of the same size in two or more trays, the machine automat- ically shifts to the other tray when the first tray in use runs out of paper (when Auto Paper Select is selected.) This function is called "Auto Tray Switching".
  • Page 33 ❖ ❖ ❖ ❖ Original Type Display You can choose whether the original types are shown on the initial display. Note ❒ Default: Display ❒ If you choose "Hide", the display is shown as below. ❖ ❖ ❖ ❖ Auto Image Density Priority You can turn the Auto Image Density on or off for each of the original types (Text, Text/Photo, Photo, Pale, and Generation Copy).
  • Page 34 User Tools (Copy/Document Server Features) • Text/Photo When there are photo(s) and text on the original, determine whether the photo or text takes priority. Note ❒ Default: Normal ❒ [Custom Setting] is a value set by the service representative. ❒ [Normal] achieves a good balance between text and photos. •...
  • Page 35 General Features ❖ ❖ ❖ ❖ Duplex Mode Priority You can select the type of Duplex function effective when the machine is turned on, reset, or modes are cleared. Note ❒ Default: • Metric version: 1 Sided → 1 Sided •...
  • Page 36 User Tools (Copy/Document Server Features) ❖ ❖ ❖ ❖ Job End Call You can choose whether or not the beeper sounds when copying is complete. If the "Panel Tone" of the User Tools (System Settings) settings is "On", the machine beeps to notify you that the machine did not complete a job for rea- sons such as copying was interrupted, the paper tray ran out of paper or a pa- per jam occurred.
  • Page 37 General Features ❖ ❖ ❖ ❖ Copy Function Key: F1-F5 You can register frequently used functions in function keys F1 to F5. Note ❒ Default: • Copy Function Key: F1: 1 Sided → 2 Sided:T to T • Copy Function Key: F2: 2 Sided:T to T → 2 Sided:T to T •...
  • Page 38 User Tools (Copy/Document Server Features) General Features ❖ ❖ ❖ ❖ Document Server Storage Key: F1–F5 You can register frequently used functions in function keys F1 to F5. You can also change the registered functions. Note ❒ Default • Document Server Storage Key: F1: 2 Sided Original Top to Top •...
  • Page 39 Reproduction Ratio ❖ ❖ ❖ ❖ Shortcut R/E You can register up to three frequently used Reduce/Enlarge ratios other than the fixed Reduce/Enlarge ratio and have them shown on the initial dis- play. You can also change the registered Reduce/Enlarge ratios. If no Reduce/Enlarge ratio has been set when selecting [Shortcut R/E 1], [Short- cut R/E 2], or [Shortcut R/E 3], enter the desired Reduce/Enlarge ratio using the number keys.
  • Page 40 User Tools (Copy/Document Server Features) Reproduction Ratio ❖ ❖ ❖ ❖ Reduce 1-6 You can customize the reduction ratios available when you press the [Re- duce/Enlarge] key followed by the [Reduce] key. Note ❒ Default: • Metric version: • Reduce 1: 25% •...
  • Page 41 Reproduction Ratio ❖ ❖ ❖ ❖ R/E Priority Specify whether Reduce, Enlarge or Input Ratio is given priority on the dis- play panel when the [Reduce/Enlarge] key is pressed. Note ❒ Default: Reduce...
  • Page 42 User Tools (Copy/Document Server Features) Edit ❖ ❖ ❖ ❖ Front Margin: Left/Right You can specify left and right margins on the front side of copies in Margin Adjust mode. Note ❒ Default: • Metric version: Left 5mm • Inch version: Left 0.2" ❖...
  • Page 43 ❖ ❖ ❖ ❖ 1 sided→ → → → 2 sided Auto Margin:T to B In 1 sided → 2 sided Duplex mode, you can specify the margins on the back side. ❖ ❖ ❖ ❖ Erase Border Width The default setting of the width of the erased margins in Erase Border mode can be changed as follows: •...
  • Page 44 User Tools (Copy/Document Server Features) Edit ❖ ❖ ❖ ❖ Image Repeat Separation Line You can select a separation line in Image Repeat mode from None, Solid, Bro- ken A, Broken B, or Crop Marks. • None • Solid • Broken A •...
  • Page 45 • Broken A • Broken B • Crop Marks Note ❒ Default: None ❖ ❖ ❖ ❖ Separation Line in Combine You can select a separation line in Combine mode from None, Solid, Broken A, Broken B, or Crop Marks. •...
  • Page 46 User Tools (Copy/Document Server Features) ❖ ❖ ❖ ❖ Front Cover Copy in Combine You can specify whether to make a combined copy on the front cover sheet when you select Front Cover copy mode. Note ❒ Default: Combine ❖ ❖ ❖ ❖ Designated Slip Sheet Copy in Combine You can specify whether to make a combined copy on the inserted slip sheets in Desig./Chapter Copy mode.
  • Page 47: Background Numbering

    Stamp Background Numbering ❖ ❖ ❖ ❖ Size You can set the size of the numbers. Note ❒ Default: Normal • Small • Normal • Large ❖ ❖ ❖ ❖ Density You can set the density of the numbers. Note ❒...
  • Page 48 User Tools (Copy/Document Server Features) • Inch Version: • Position: Top right • Top Margin: 1.0" • Right Margin: 1.0" ❖ ❖ ❖ ❖ Stamp Format You can adjust the size, density and print page for the stamp. • Size You can set the size of the stamp.
  • Page 49: Date Stamp

    • Inch version: • Position: Top right • Top Margin: 1.0" • Right Margin: 1.0" ❖ ❖ ❖ ❖ Stamp Format You can adjust the print page for User Stamps 1 to 4 that you registered. Note ❒ Default: All Pages Date Stamp ❖...
  • Page 50 User Tools (Copy/Document Server Features) ❖ ❖ ❖ ❖ Stamp Setting You can select whether the date is printed on the first page or all pages. Note ❒ Default: All Pages ❖ ❖ ❖ ❖ Size You can set the Date Stamp size. Note ❒...
  • Page 51 ❖ ❖ ❖ ❖ Page Numbering in Combine You can set how the pages are numbered when you use the Combine function and Page Numbering function together. Note ❒ Default: Per original ❖ ❖ ❖ ❖ Stamp on Designated Slip Sheet You can select whether to print the page number onto slip sheets when you use the Designate function set to "Copy"...
  • Page 52 User Tools (Copy/Document Server Features) Input/Output ❖ ❖ ❖ ❖ Switch to Batch (SADF) You can select whether Batch mode or SADF mode is displayed when you press the Special Original key. ❖ ❖ ❖ ❖ SADF Auto Reset When you set one original at a time in the document feeder, the Auto Feed indicator lights for a selected time after an original is fed to show that the doc- ument feeder is ready for another original.
  • Page 53 ❖ ❖ ❖ ❖ Select Stack Function Specify whether Stack or Rotate Sort has priority to be shown on the initial display. Note ❒ Default: Stack ❒ An optional finisher is required to use this function. ❖ ❖ ❖ ❖ Letterhead Setting Direction-fixed (top to bottom) or 2-sided paper might not be printed correct- ly depending on how the originals and paper are placed.
  • Page 54 User Tools (Copy/Document Server Features)
  • Page 55 Do's And Don'ts R CAUTION: • Unplug the power cord from the wall outlet before you move the equipment. While moving the equipment, you should take care that the power cord will not be damaged under the equipment. Important ❒ If you want to unplug the power cord or turn off the main power switch, make sure that the remain- ing memory space indicates 100%...
  • Page 56: Where To Put Your Machine

    REMARKS Where to Put Your Machine Machine Environment Your machine's location should be carefully chosen because environ- mental conditions greatly affect its performance. Optimum environmental conditions R CAUTION: • Keep the equipment away from humidity and dust. Otherwise a fire or an electric shock might oc- cur.
  • Page 57: Power Connection

    Limitation ❒ Carefully move the machine. If you do not, the machine might be damaged or a stored file might be deleted. ❒ Do not take off the holding stand. ❒ Avoid any strong shock to the ma- chine. This could damage the hard disk and cause stored files to be de- leted.
  • Page 58: Maintaining Your Machine

    REMARKS Maintaining Your Machine If the exposure glass, exposure glass cover, or document feeder belt is dirty, you might not be able to make copies as you want. Clean them if you find them dirty. ❖ ❖ ❖ ❖ Cleaning the machine Wipe the machine with a soft, damp cloth.
  • Page 59 Replacing Photo Conductor Unit (PCU) When 'Replace photoconductor unit' appears on the panel display, it is time to replace the photo couductor unit. R WARNING: • Do not incinerate the photoconductor unit. Toner dust might ignite when exposed to an open flame. Dispose of the used photoconductor unit in accordance with local regulations for plastics.
  • Page 60 REMARKS B B B B Open the right cover of the machine by pushing the catch upwards. C C C C Open the front cover. D D D D While pressing the button, slide the photo conductor unit out until it stops.
  • Page 61 E E E E Raise the green handle and slide the photo conductor unit out towards you. Important ❒ Do not tilt or drop the removed photo conductor unit. Moving the unit abruptly can scatter the toner. ❒ While the photo conductor unit is removed, do not change the toner. F F F F Take the new photo conductor unit from the box and remove the plastic bag, holding the handle.
  • Page 62 REMARKS Important ❒ Remove the photo conductor unit keeping the unit parallel to the ground as shown in the illustration. Otherwise, the toner in the unit might scatter. ❒ Do not touch the inside of the unit or the green parts, after the black pro- tection sheet is removed.
  • Page 63 L L L L Close the right cover of the machine. Note ❒ If the right side cover of the machine cannot be closed, it means that the photo conductor unit has not been properly installed. Slide the photo con- ductor unit out and push it into the machine again until it clicks into place.
  • Page 64 REMARKS...
  • Page 65 Mainframe ❖ ❖ ❖ ❖ Configuration: Desktop ❖ ❖ ❖ ❖ Photosensitivity type: OPC drum (Φ30) ❖ ❖ ❖ ❖ Original scanning: One-dimensional solid scanning system through CCD ❖ ❖ ❖ ❖ Copy process: Dry electrostatic transfer system ❖ ❖ ❖ ❖ Development: Dry two-component magnetic brush development system ❖...
  • Page 66 Specification ❖ ❖ ❖ ❖ Copy paper size: L – A5 L , 11" × 17" L – 5 • Tray 1: A3 L – A6 L , 11" × 17" L – 5 • Tray 2: A3 L – A6 L , 11" × 17" L – 5 •...
  • Page 67 ❖ ❖ ❖ ❖ Reproduction ratio: Preset reproduction ratios: Enlargement Full Size Reduction Zoom: From 25 to 400% in 1% steps (from 25 to 200% in 1% step, when setting originals in the document feeder). ❖ ❖ ❖ ❖ Maximum continuous copy run: 99 sheets ❖...
  • Page 68 Specification • Complete system Warm-up Stand-by During printing Maximum The Complete System consists of the mainframe, document feeder, 1000-sheet finisher, duplex unit, internal tray 2, paper tray unit, fax unit, ISDN, extra G3 interface unit, expansion memory, JBIG function upgrade unit, printer unit, HDD, PHY and memory unit.
  • Page 69 ❖ ❖ ❖ ❖ Weight: Type 1, 2: Approx. 55 kg, 121.3 lb. ❖ ❖ ❖ ❖ HDD (Option): 6 GB or more • Capacity for Document Server 2 GB • Capacity for Memory sorting 1.5 GB • Capacity for others 2.5 GB or more Mainframe...
  • Page 70 Specification Document Feeder (Option) ❖ ❖ ❖ ❖ Mode: ADF mode, Batch mode, SADF mode, Mixed Size mode, Custom Size origi- nals mode ❖ ❖ ❖ ❖ Original size: L – A5 KL • A3 • 11" × 17" L – 5 ❖...
  • Page 71 500-Sheet Finisher (Option) ❖ ❖ ❖ ❖ Paper size: L , B4 L , A4 KL , B5 K , 11" × 17" L , 11" × 14" L , 8 " × 13" L , 8" × 10 KL , 8 11"...
  • Page 72 Specification 1000-Sheet Finisher (Option) Finisher Proof Tray: ❖ ❖ ❖ ❖ Paper size: L , B4 L , A4 KL , B5 KL , A5 KL , B6 L , A6 L , Postcard L , 11" × 17" L , 11"...
  • Page 73 ❖ ❖ ❖ ❖ Power consumption: Less than 50W (power is supplied from the mainframe) ❖ ❖ ❖ ❖ Dimensions (W × × × × D × × × × H): 527 × 520 × 790mm, 20.8" × 20.5" × 31.1" ❖...
  • Page 74 Specification Shift Sort Tray (Option) ❖ ❖ ❖ ❖ Paper capacity: K , 8 250 sheets (A4 L , 8 125 sheets (B4 ❖ ❖ ❖ ❖ Power consumption: 3.6 W (power is supplied from the mainframe) ❖ ❖ ❖ ❖ Dimensions (W × × × × D × × × × H) 430 ×...
  • Page 75 Duplex Unit (Option) ❖ ❖ ❖ ❖ Paper size: L , B4 L , A4 KL , B5 KL , A5 L , 5 × 10" " × 11" KL , 8" × 13" L , 8 KL , 8 L , 11"...
  • Page 76 Specification Internal tray 2 (1 bin tray) (Option) ❖ ❖ ❖ ❖ Number of bins: ❖ ❖ ❖ ❖ Available paper size: L , B4 L , A4 KL , B5 KL , A5 K , 11" × 17" L , 8 11"...
  • Page 77 Bypass Tray (Option) ❖ ❖ ❖ ❖ Paper size: L – A6 L , 11" × 17" L – 5 • Standard size: A3 • Custom size: Vertical (100 – 297mm, 4.0" – 11.7"), Horizontal (148 – 432mm, 5.9" – 17.0") ❖...
  • Page 78 Specification Large Capacity Tray (LCT) (Option) ❖ ❖ ❖ ❖ Paper size: " × 11" K , 8 ❖ ❖ ❖ ❖ Paper weight: 60 – 90g/m , 16 – 24 lb. ❖ ❖ ❖ ❖ Paper capacity: 2,000 sheets (80g/m ❖...
  • Page 79 Paper tray unit (Option) ❖ ❖ ❖ ❖ Copy paper weight: 60 – 90g/m (16 – 24 lb.) ❖ ❖ ❖ ❖ Available paper size: L , B4 L , A4 KL , B5 KL , A5 L , 11" × 17" L , 8 "...
  • Page 80 INDEX 1000-sheet finisher , 7 500-Sheet Finisher , 7 Access to the Machine , 209 Adding Staples , 172 Adding Toner , 162 Auto Off , 30 Auto Reduce/Enlarge , 44 Back Cover , 142 , 144 Background Numbering , 126 Basic functions , 38 Batch mode , 34 Book originals, copying , 105 , 109...
  • Page 81 Job Preset , 70 Large Capacity Tray (LCT) , 7 , 230 Loading Paper , 160 Large Capacity Tray (LCT) , 161 Tray 1-4 , 160 Machine Environment , 208 Mainframe , 217 Main power indicator , 5 , 8 Main power switch , 5 , 15 Maintenance , 210 Margin Adjustment , 124...
  • Page 82 Toner , 27 Toner Bottle Storage , 27 Two-sided Copies , 85 , 88 User Stamp , 129 User Tools Copy/Document Server Features , 179 User Tools/Counter key , 8 Ventilation holes , 5 Zoom , 77...

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