Sony WH-1000XM2/B Help Manual page 108

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM2
No sound
Check that both the headset and the connected device (i.e., smartphone) are turned on.
An A2DP BLUETOOTH connection is not made between the headset and the BLUETOOTH device. Use the
BLUETOOTH device and make an A2DP BLUETOOTH connection.
Turn up the volume of the headset and the connected device (i.e., smartphone).
Check that the connected device is playing back.
If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a
BLUETOOTH device.
Pair the headset and the BLUETOOTH device again.
Check that the headphone cable is connected firmly.
Related Topic
How to make a wireless connection to BLUETOOTH devices
Using the supplied headphone cable
Listening to music from a device via BLUETOOTH connection
4-697-257-11(6) Copyright 2017 Sony Corporation
108