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User's Guide
Checking the Software Status
You may be able to clear the problem by updating the software to the latest version. To check the software status,
use the software update tool.
Related Information
"Software Update Tools (EPSON Software Updater)" on page 123
&
"Installing the Latest Applications" on page 124
&
Removing Jammed Paper
Follow the on-screen instructions on the printer's control panel to locate and remove the jammed paper including
any torn pieces. The LCD screen displays an animation that shows you how to remove jammed paper.
Caution:
!
Never touch the buttons on the control panel while your hand is inside the printer. If the printer starts operating, it
could cause an injury. Be careful not to touch the protruding parts to avoid injury.
Important:
c
Remove the jammed paper carefully. Removing the paper vigorously may cause damage to the printer.
Paper Does Not Feed Correctly
Check the following points, and then take the appropriate actions to solve the problem.
❏ Place the printer on a flat surface and operate in the recommended environmental conditions.
❏ Use paper supported by this printer.
❏ Follow the paper handling precautions.
❏ Do not load more than the maximum number of sheets specified for the paper. When loading plain paper into
the paper cassette, do not load above the line indicated by the
such as photo paper, do not load above the line indicated by the
plain paper into the rear paper feed, do not load above the line indicated by the triangle symbol on the edge
guide.
❏ Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.
❏ If a paper feed problem frequently occurs, feed paper from another paper source.
Related Information
"Environmental Specifications" on page 156
&
"Paper Handling Precautions" on page 27
&
"Available Paper and Capacities" on page 23
&
Solving Problems
symbol on the edge guide. For thick paper
symbol on the edge guide. When loading
131
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