Troubleshooting Guide; Requirements Before Contacting Samsung Customer Service Center; Testing The Product; Checking The Resolution And Frequency - Samsung DC-E Series User Manual

Chapter 13

Troubleshooting Guide

Requirements Before Contacting Samsung Customer Service Center

Before calling Samsung Customer Service
Center, test your product as follows. If

Testing the Product

the problem persists, contact Samsung
Customer Service Center.
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1
2
If the screen remains blank, check the PC
3
system, video controller and cable.
4

Checking the Resolution and Frequency

Not Optimum Mode
(refer to Supported Resolutions).
Power off both the PC and product.
Disconnect all the cables from the product.
Power on the product.
If No Signal is displayed, the product is operating normally.
will briefly be displayed if a mode that exceeds a supported resolution is selected
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