Page 1 G5000 series Online Manual English...
Page 2: Table Of Contents
Contents Using Online Manual..........9 Symbols Used in This Document.
Page 3 If Printing Is Faint or Uneven..........88 Maintenance Procedure.
Page 4 Checking the Power Plug/Power Cord..........Unplugging the Printer.
Page 5 Printing Using Canon Application Software........
Page 6 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Printer's IP Address..........231 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Security Software Settings.
Page 7 Failed to Printer Driver Installation (Windows)..........288 Updating Printer Driver in Network Environment (Windows).
Page 8 5200..............343 5B00.
Page 9: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 10: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 11: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 12: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 13 Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 14 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3.
Page 15 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Page 16 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 17 Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 18 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----- Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications.
Page 19 SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 20 FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 21 MIT License Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
Page 22 CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
Page 23 The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 24 The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------- THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Page 25 Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc.
Page 26 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL COPYRIGHT HOLDERS AND CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 27: Basic Operation
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet...
Page 28: Printing Photos From A Computer
Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open rear tray cover (A). Pull straight up and fold back paper support (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4.
Page 29 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently.
Page 30 After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD. 7. Press the OK button. 8. Use the button to select the size of the loaded paper on the rear tray, then press the OK button.
Page 31 From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the Easy- PhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon.
Page 32 14. Click photos (I) you want to print and select Open (J). For Windows: To select two or more photos at a time, click photos while pressing the Ctrl key. For macOS: To select two or more photos at a time, click photos while pressing the command key. 15.
Page 33 For Windows: Click Print (L). For macOS: Click Next. When the Print dialog appears, specify your model name, paper, and other options, and then click Print. Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos.
Page 34: Printing Photos From A Smartphone/Tablet
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Photos from Your Smartphone 1. Open rear tray cover (A). Pull straight up and fold back paper support (B).
Page 35 5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently.
Page 36 After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD. 7. Press the OK button. 8. Use the button to select the size of the loaded paper on the rear tray, then press the OK button.
Page 37 11. Start (Canon PRINT Inkjet/SELPHY) from your smartphone/tablet. 12. Select Photo Print on Canon PRINT Inkjet/SELPHY. The list of photos saved on your smartphone/tablet is displayed. 13. Select a photo. You can also select multiple photos at once. 14. Specify the number of copies, paper size, etc.
Page 38: Network
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦...
Page 39 Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, click here.
Page 40 Notice/Restriction See below for details. • Restrictions on network settings: Restrictions • Notices when printing using web service: Notice for Web Service Printing...
Page 41: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Page 42 • If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear.
Page 43: Network Connection Tips
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection...
Page 44: Default Network Settings
XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon G5000 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun. (Enable/disable) Enable DRX setting (Wired LAN) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer.
Page 45 Confirm request Displayed *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Page 46: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results.
Page 47: Connects To Another Computer Via Lan/Changes From Usb To Lan Connection
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page. For Windows, you can perform setup using the Setup CD-ROM.
Page 48: Printing Network Settings
Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
Page 49 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10...
Page 50 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP &...
Page 51 MAC Address MAC address XX:XX:XX:XX:XX:XX Connection Wired LAN status Active/Inactive TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.XXX TCP/IPv6 TCP/IPv6 Enable/Disable Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Link local prefix length Length 4-10...
Page 52 4-21 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-25 IPsec IPsec setting Active 4-26 Security Protocol Security method ESP/ESP & AH/AH 4-27 Wired LAN DRX Discontinuous recep- Enable/Disable tion (wired LAN) Other Settings Other settings – Printer Name Printer name Printer name (Up to 15 alphanumeric characters) Wireless Direct Dev- Device name for wire-...
Page 53 ("XX" represents alphanumeric characters.)
Page 54: Reconfiguration Method Of Lan Connection/Reconfiguration Method Of Wi-Fi Connection
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Follow either procedure below to change LAN connection method (wired or Wi-Fi). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦...
Page 55: Ij Network Device Setup Utility (Macos)
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function...
Page 56: Ij Network Device Setup Utility
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer.
Page 57: Starting Up Ij Network Device Setup Utility
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Page 58: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
Page 59: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 60: Handling Paper, Ink Tanks, Etc
Handling Paper, Ink Tanks, etc. Loading Paper Refilling Ink Tanks...
Page 61: Loading Paper
Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray...
Page 62: Paper Sources
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note •...
Page 63: Loading Paper In The Rear Tray
For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 64 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP.
Page 65 6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
Page 66 7. Close feed slot cover (C) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD.
Page 67 9. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 10. Use the button to select the type of the loaded paper on the rear tray, then press the OK button.
Page 68 do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.
Page 69: Loading Paper In The Cassette
Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 70 3. Slide paper guides (B) in front and (C) on right to open guides. 4. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (D). Loading paper in landscape orientation (E) can cause paper jams.
Page 71 5. Slide front paper guide (B) to align it with paper stack. Align paper guide with where it clicks into place. 6. Slide right paper guide (C) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Note •...
Page 72 7. Insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper information registration screen for the cassette appears on the LCD. 8. Press the OK button. 9. Use the button to select the size of the loaded paper in the cassette, then press the OK button.
Page 73 Note • The (asterisk) on the LCD indicates the current setting. 10. Check media type and press OK button. Follow the instructions of any messages displayed to register the paper information. 11. Pull out paper output tray (I) and open output tray extension (J). Note •...
Page 74: Loading Envelopes In Rear Tray
Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported.
Page 75 3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
Page 76 6. Slide right paper guide (D) to align with both sides of envelopes. Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7.
Page 77 Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD. 8.
Page 78 Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing.
Page 79: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...
Page 80: Refilling Ink Tanks
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
Page 81 3. Open the ink tank cover. To refill the black ink tank, open the left ink tank cover (C). To refill color ink tanks, open the right ink tank cover (D). 4. Open the tank cap (E) of the ink tank to be refilled. Important •...
Page 82 6. Hold the ink bottle upright and gently twist the bottle cap (F) to remove. Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 7. Refill the ink tank. Aligning the ink bottle's tip with the printer's inlet (G), slowly stand the bottle upside down, and push the bottle into the inlet.
Page 83 Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • Make sure to refill the ink tank with ink up to the upper limit line (H) on the ink tank. 8.
Page 84 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 85 Note • Color ink may be consumed even when printing a black-and-white document or when black-and- white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs low, promptly refill it.
Page 86: Checking Ink Level
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 87: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 88: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 89: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note •...
Page 90 After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Clean the print head deeply. Step4 From the printer Deep Print Head Cleaning From the computer •...
Page 91 Adjusting Print Head Position Automatically • For macOS: Adjusting Print Head Position...
Page 92: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining ink level is low, refill ink tanks.
Page 93: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B. If there are missing lines in the pattern A: C: Good D: Bad (lines are missing) If there are horizontal white streaks in the pattern B:...
Page 94: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
Page 95: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 96: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. If the remaining ink level is low, refill ink tanks.
Page 97: Performing Maintenance Functions From Your Computer (Macos)
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position...
Page 98: Opening Remote Ui For Maintenance
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3.
Page 99: Cleaning The Print Heads
Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink.
Page 100 • Is there ink remaining? 3. Perform Deep Cleaning Click Yes. Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes. To cancel the check process, click No. Important •...
Page 101: Adjusting Print Head Position
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears.
Page 102: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads...
Page 103: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary.
Page 104 Do not touch the paper feed rollers with your fingers. Paper feeding performance may be degraded. 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 105: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 106 After inserting the cassette into the printer, the paper information registration screen is displayed on the LCD. Select A4 or Letter for Size:. 5. Pull out paper output tray (A) and open output tray extension (B). 3. Press the Setup button, use the button to select Maintenance, and press the OK button.
Page 107 Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important •...
Page 108: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel...
Page 109: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 110: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 111 water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately. • If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.
Page 112 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
Page 113: Regulatory Information
20cm between the radiator and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or operated with any other antenna or transmitter. Canon U.S.A., Inc. One Canon Park Melville, New York 11747...
Page 114 Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 115: Weee (Eu&Eea)
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 116 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 117 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 118 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 119 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 120 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Page 121 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 122 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 123 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
Page 124 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 125 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Page 126: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 127: Legal Restrictions On Printing
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit •...
Page 128: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 129: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly.
Page 130 Note • When entering the transporting mode and proceeding with the procedure, the power is turned off automatically. 4. Open the top cover. Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. 5.
Page 131 6. Close the top cover gently. The printer is turned off. 7. Check that ON lamp is off and unplug power cord. Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print.
Page 132 10. Close the top cover gently. 11. Retract output tray extension and paper output tray. 12. Retract paper support, and then close rear tray cover. 13. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.
Page 133 Important • After transporting your printer, remove the carriage stopper, place it in the original position, turn the ink valve lever to the right, and then turn on the printer.
Page 134: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 135: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 136: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 137: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 138: Front View
Front View A: Top Cover Open to refill ink tanks and to remove jammed paper. B: Paper Support Extend to load paper in the rear tray. C: Rear Tray Cover Open to load paper in the rear tray. D: Paper Guides Align with both sides of the paper stack.
Page 139 J: Output Tray Extension Open to support ejected paper. K: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel...
Page 140: Rear View
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Power Cord Connector Plug in the supplied power cord. D: Transport Unit Cover Open when removing jammed paper.
Page 141: Inside View
Inside View A: Ink Tank Covers Open to refill ink tanks. B: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the low tanks. Refilling Ink Tanks C: Upper limit line Indicates the maximum capacity of the ink.
Page 142: Operation Panel
Operation Panel A: ON lamp Lights after flashing when the power is turned on. B: ON button Turns the power on or off. Turning the Printer On and Off C: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. D: Stop button Cancels operation when printing is in progress or when selecting a menu item.
Page 143: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 144: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 145: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 146 Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval.
Page 147: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 148: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 149: Lcd And Operation Panel
LCD and Operation Panel Pressing the Setup button (A) on the operation panel displays the Setup menu screen, which enables you to perform printer settings and maintenance. Selecting a Menu or Setting Item In a menu screen or settings screen, use the button (B) to select an item or option, and then press the OK button (C) to proceed with the procedure.
Page 150 If the icon appears on the LCD, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change. Signal strength: 81 % or more You can use the printer over Wi-Fi without any problems. Signal strength: 51 % or more The problem such as the printer cannot print may occur according to the network status.
Page 151: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Setup button on the operation panel toggles through the input modes in the order lowercase >...
Page 152: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 153: Changing Printer Settings From Your Computer (Macos)
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode...
Page 154: Managing The Printer Power
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period.
Page 155: Changing The Printer Operation Mode
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion.
Page 156: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Other dev. settings Language selection Firmware update Reset setting Feed settings Web service setup ECO settings Quiet setting System information...
Page 157: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The (asterisk) on the LCD indicates the current setting. Check that printer is turned on.
Page 158: Setting Items On Operation Panel
Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings PictBridge settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information...
Page 159: Print Settings
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality.
Page 160: Lan Settings
LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Wired LAN Print LAN details Wi-Fi • Wi-Fi enab./disable Enables or disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen and pressing the OK button.
Page 161 Wireless Direct • Switch WL Direct Enables/disables Wireless Direct. • Change name (SSID) Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password Changes the password for Wireless Direct. • Confirm request Set whether the printer displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer.
Page 162 Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. •...
Page 163 Setting items for printing from a PictBridge (Wi-Fi) compliant device. ◦ Enable/disable Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device. ◦ Timeout setting Specifies the timeout length. • DRX setting Selecting Wired LAN then Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN.
Page 164: Other Dev. Settings
Other dev. settings Select this menu from Device settings in Setup menu. • Key repeat Selecting ON lets you quickly display candidate numbers or characters by holding down the button during character entry.
Page 165: Language Selection
Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Dutch / Portuguese / Norwegian / Swedish / Danish / Finnish / Russian / Ukrainian / Polish / Czech / Slovak / Hungarian / Slovene / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Traditional Chinese / Korean / Indonesian / Vietnamese...
Page 166: Firmware Update
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Important • When you use this function, make sure the printer is connected to the internet. Note •...
Page 167: Reset Setting
Reset setting Select this menu from Device settings in Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important •...
Page 168: Feed Settings
Feed settings Select this menu from Setup menu. By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 169: Web Service Setup
Web service setup Select this menu from Setup menu. • Connection setup The following setting items are available. ◦ GoogleCloudPrint Registers/Deletes the printer to/from Google Cloud Print. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings.
Page 170: Eco Settings
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
Page 171: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed.
Page 172: System Information
System information Select this menu from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • Printed sheet count Displays the printed sheet count in increments of 50 sheets. (Ex: In case of 25 sheets, [1-50] is displayed.)
Page 173: Specifications
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required.
Page 174 * For printable area of envelope, see below. Envelopes Auto duplex printing: • Top margin: 0.20 in. (5.0 mm) • Bottom margin: 0.20 in. (5.0 mm) • Left margin: ◦ Letter: 0.26 in. (6.4 mm) ◦ Other sizes: 0.14 in. (3.4 mm) •...
Page 175 Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 M/100 Mbps (auto switching) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region.
Page 176 XGA 1024 x 768 Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details. Mobile Printing Capability Apple AirPrint Google Cloud Print PIXMA Cloud Link...
Page 177: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area...
Page 178: Supported Media Types
Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, Canon paper is not sold by model number. Instead, purchase paper by name.
Page 179 Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes*1 • Greeting Card*1 *1 Printing to this paper from the operation panel or from a PictBridge (Wi-Fi) compliant device is not supported. Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Note •...
Page 180 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes Special page sizes must be within the following limits: • rear tray ◦ Minimum size: 2.17 x 3.51 in. (55.0 x 89.0 mm) ◦...
Page 181: Paper Load Limit
Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 182 Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: Approx. 250 sheets 10 sheets) Envelopes 10 envelopes Greeting Card Letter, 7"x10"(18x25cm): 1 sheet *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Page 183: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 184: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands.
Page 185: Economy Mode
◦ Measurement images: Color printing: A4 color document ISO/IEC24712 Black & white printing: A4 monochrome document ISO/IEC19752 ◦ Measurement method: Canon original ◦ Paper type: Plain paper ◦ Print driver setting: Setting to the default for plain paper, setting Grayscale Printing to ON when measuring in black and white.
Page 186: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Paper Settings...
Page 187: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service...
Page 188: Printing From Application Software (Macos Airprint)
Printing from Application Software (macOS AirPrint) Printing Basic Execute Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers...
Page 189: Printing
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac running the latest version of OS •...
Page 190 Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed from and Media Type from Media & Quality of the pop-up menu. Select Auto Select for Media Type.
Page 191 • If printing in A4, A5, JIS B5, or US Letter, set the desired feed position (Main Tray or Rear Tray) from Feed from of the print dialog. If Auto Select is selected in Feed from, the feed position differs depending on Media Type. If Media Type is set to plain paper, it is fed from the cassette (main tray).
Page 192: Execute Borderless Printing
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 193 Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used.
Page 194: Printing On Postcards
Printing on Postcards This section describes the procedure for printing on postcards. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Hagaki, IJ Hagaki, or Hagaki K for paper type, according to your purpose. When you print on the address side, register Hagaki.
Page 195 Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5.
Page 196: Adding Printer
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added.
Page 197: How To Open Printer Settings Screen
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens.
Page 198: Displaying The Printing Status Screen
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 199: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2.
Page 200: Removing Printer That Is No Longer Required From List Of Printers
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users &...
Page 201: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 202: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing with Wireless Direct...
Page 203: Printing With Wireless Direct
Printing with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly.
Page 204 The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • You can check the following on the Wireless router info screen. Use the button to select an item you want to check and then press the OK button. •...
Page 205 • For more details on printing from a device, refer to the instruction manual of the device or application. • You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 206 If you select Network name(SSID) and press the OK button, you can check the updated identifier (SSID). Change password • Manual setup 1. Select Manual setup and then press the OK button. 2. Enter new password and then hold down the OK button. The password must be 10 characters long.
Page 207: Paper Settings
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 208 • When you insert the cassette: The screen to register the cassette paper information is displayed. Register the page size according to the paper loaded in the cassette. * You can load only plain paper in the cassette. Important • For more on the proper combination of paper settings you can specify by the printer driver for Windows and on the LCD: Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size)
Page 209 When you start printing, a message is displayed. Pressing the OK button displays the paper setting specified for printing under the message. Please choose one of the following. Note • Depending on the setting, the choices below may not be displayed. Print on set paper Select if you want to print on the paper loaded without changing the paper settings.
Page 210 • When you print from macOS: The message which prevents misprinting is enabled by default. To change the setting: Changing the Printer Operation Mode Important • When the message which prevents misprinting is disabled: The printer starts printing even though the paper settings for printing and the paper information registered to the printer are different.
Page 211: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Network Cannot Print or Connect For other questions about network, click here. Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout Results Are Unsatisfactory Print List of Support Code for Error (Paper Jams)
Page 212 Printout Results Are Unsatisfactory Cannot Print from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 213: Network Settings And Common Problems
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wired LAN Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-Fi Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen Printer is Not Found by Printer Find Screen of Setup...
Page 214 Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly Wireless Direct...
Page 215 LAN Setting Tips/Changing LAN Settings Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Printer Message Appears on Computer During Setup...
Page 216: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems...
Page 217: Cannot Find Printer On Network
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi Note • You cannot use the wireless LAN and the wired LAN at the same time.
Page 218: Cannot Find Printer On Check Printer Settings Screen During Setup (Windows)
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen.
Page 219 Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)- Checking Router Settings...
Page 220: Power Status
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device.
Page 221: Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 222 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer. If icon is displayed: Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment...
Page 223: Wi-Fi Environment
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. is displayed: •...
Page 224 For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If the printer cannot be detected, the printer is not connected to the wireless router.
Page 225 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Page 226: Security Software Settings
• If no message appears: Cancel the setup, and then set the security software to allow Canon software to access the network. The file SETUP.exe or SETUP64.exe in the win > Driver > DrvSetup folder on the Setup CD- After setting the security software, redo the network communication setup from the beginning.
Page 227: Wireless Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Page 228: Checking Lan Cable And Router
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Checking that Power Is On Make sure the router is turned on.
Page 229: Checking Pc Network Connection
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network.
Page 230: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Printer's Wired Lan Settings
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wired communication. Turn on wired communication on the printer. Once you have turned on wired communication, redo the network communication setup from the beginning.
Page 231: Checking Printer's Ip Address
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device.
Page 232: Cannot Find Printer On Check Printer Settings Screen During Wired Lan Setup (Windows)-Checking Security Software Settings
• If no message appears: Cancel the setup, and then set the security software to allow Canon software below to access the network. The file SETUP.exe or SETUP64.exe in the win > Driver > DrvSetup folder on the Setup CD- After setting the security software, redo the network communication setup from the beginning.
Page 233: Checking Router Settings
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
Page 234: Cannot Proceed Beyond Printer Connection Screen
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 235 2. Click Back to Top on Setup Canceled screen. 3. Click Exit on Start Setup screen and finish setup. 4. Turn off printer. 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on top page of Online Manual. Note •...
Page 236: Cannot Find Printer While Using Wi-Fi
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the icon on LCD.
Page 237 To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 238 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 239: Network Connection Problems
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 240: Printer Suddenly Stopped Working For Some Reason
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Page 241 Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note •...
Page 242 Make sure security software's firewall is off. Check9 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 243 Select Device settings > LAN settings > Wireless Direct > Switch WL Direct in this order and select Yes. Check the settings of your device (smartphone/tablet). Check3 Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Make sure printer is selected as connection for device (e.g.
Page 244 If Printer Driver is not installed, install it. (Windows) Check2 Install the Printer Driver using the Setup CD-ROM or install it from the Canon website. When using Wi-Fi, make sure wireless router does not restrict which Check3 computers can access it.
Page 245: Network Key (Password) Unknown
Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer.
Page 246 • For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer.
Page 247: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Perform setup from the web page. For Windows, you can perform setup using the Setup CD-ROM. Note •...
Page 248 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 249: Other Network Problems
Other Network Problems Checking Network Information Restoring to Factory Defaults...
Page 250: Checking Network Information
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 251 3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1.
Page 252 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device.
Page 253: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup from the web page. For Windows, you can perform setup using the Setup CD-ROM.
Page 254: Problems While Printing From Smartphone/Tablet
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet...
Page 255: Cannot Print From Smartphone/Tablet
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LAN Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 256 To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 257 Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility •...
Page 258 Have you entered the proper password specified for the Wireless Direct? Check5 To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the LCD. LAN settings •...
Page 259: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory...
Page 260: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 261 The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, select Set as Default Printer for a printer to make the one selected by default.
Page 262: Ink Does Not Come Out
Ink Does Not Come Out Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print heads are installed properly. Next, push the joint buttons firmly to the end.
Page 263 After cleaning the print head deeply, print the nozzle check pattern and check the result. • For Windows: Clean the print head deeply • For macOS: Clean the print head deeply If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step. Clean the print head deeply again.
Page 264: Ink Runs Out Fast
Ink Runs Out Fast After you refill the ink tanks, the printer takes in ink from the ink tanks and ink flows into the printer. Ink may seem to run out fast due to this procedure.
Page 265: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 266 If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
Page 267 Check9 Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 268: Printout Results Are Unsatisfactory
Check the settings on your PictBridge (Wi-Fi) compliant device or using the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY: Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 269 See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Colors Are Unclear Lines Are Misaligned/Distorted Paper Is Smudged / Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed (Windows) Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl...
Page 270: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print heads are installed properly.
Page 271 Clean the print head. Step2 After cleaning the print head, print the nozzle check pattern and check the result. • For Windows: Clean the print head • For macOS: Clean the print head If it does not improve, clean the print head again. If it still does not improve, go to the next step.
Page 272 When you load paper on the rear tray, load paper with the printable side facing up. When you load paper in the cassette, load paper with the printable side facing down. Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Page 273: Colors Are Unclear
Colors Are Unclear Although some air may enter the ink tube, it is not a malfunction. No problem if the nozzle check pattern is printed correctly. Make sure joint button is not lifted up. Check1 Push the print head locking cover to make sure the print heads are installed properly. Next, push the joint buttons firmly to the end.
Page 274 • For macOS: Printing a Nozzle Check Pattern If the pattern is not printed correctly, go to the next step. Clean the print head. Step2 After cleaning the print head, print the nozzle check pattern and check the result. • For Windows: Clean the print head •...
Page 275: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 276: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Printout Results Are Unsatisfactory Check paper type. Check2 Make sure you are using the right paper for what you are printing. Supported Media Types Correct curl before loading paper.
Page 277 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in.
Page 278 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK. 5. Check message and select OK. • From computer (macOS): Adjust the setting to prevent paper abrasion from Remote UI.
Page 279 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK. 5. Check message and select OK. • For macOS: Set the waiting time using Remote UI. Opening Remote UI for Maintenance...
Page 280: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note •...
Page 281: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD...
Page 282: Printer Does Not Turn On
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 283: Printer Turns Off Unexpectedly Or Repeatedly
The setting to shut off the power automatically is disabled. • To disable the setting from the computer: For Windows, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool.
Page 284: Usb Connection Problems
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note •...
Page 285: Cannot Communicate With Printer Via Usb
Cannot Communicate with Printer via USB Make sure printer is turned on. Check1 Connect USB cable properly. Check2 As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
Page 286: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button once and press OK button. 3. Press button 4 times and press OK button. 4. Use button to select language for LCD and press OK button.
Page 287: Installation And Download Problems
Installation and Download Problems Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows)
Page 288: Failed To Printer Driver Installation (Windows)
CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click Msetup4.exe. If you cannot install the Printer Driver with the Setup CD-ROM, install it from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
Page 289 Printer Driver. Deleting the Unnecessary Printer Driver Reinstall the Printer Driver with the Setup CD-ROM or install it from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you...
Page 290: Updating Printer Driver In Network Environment (Windows)
Updating Printer Driver in Network Environment (Windows) Download the latest Printer Driver. Download the latest Printer Driver for your model on the download page of the Canon website. Uninstall the existing Printer Driver and follow the installation instructions to install the latest Printer Driver that you downloaded.
Page 291: Errors And Messages
Errors and Messages Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears...
Page 292: Four-Digit Alphanumeric Characters Appear On Lcd
Four-Digit Alphanumeric Characters Appear on LCD A message appears on the LCD or your computer screen. Depending on an error or message, four-digit alphanumeric characters appear. The characters represent a "support code" (error number). For details on each support code, see List of Support Code for Error.
Page 293: When Error Occurred
When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message is displayed on the computer screen or the printer. Depending on the error, a Support Code (error number) is displayed on the computer screen or the LCD.
Page 294: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 295 Check3 Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
Page 296 • "Printer driver could not be found" Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall it from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
Page 297: List Of Support Code For Error
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
Page 298 6943 6944 6945 6946 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • A000 to ZZZZ C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
Page 299: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If you cannot see the jammed paper at the paper output slot or the rear tray: ◦...
Page 300 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1.
Page 301 • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 302 The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 303 Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 304 1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer •...
Page 305 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 306 1313 Cause Paper is jammed as printer pulled in printed paper. What to Do If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations. • Paper output slot 1300 •...
Page 307: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot / the feed slot of the cassette / the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Page 308 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
Page 309 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 310 Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 311: Removing Jammed Paper From Rear Side
Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Make sure you have unplugged the power cord. 2.
Page 312 5. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1.
Page 313 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover.
Page 314 The print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 315 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Paper in the Rear Tray •...
Page 316 1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Paper in the Cassette •...
Page 317 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not close it while you are refilling an ink tank.
Page 318 1215 Cause Print head replacement in progress. What to Do Complete print head replacement. Note • When you stop replacing the print head, tilt the ink valve lever tightly to the right, then close the top cover.
Page 319 1365 Cause Ink valve is open. What to Do Keep the ink valve closed while replacing the print head. Open the top cover and close the ink valve by tilting the ink valve lever tightly to the left. And then, press the printer's OK button to cancel the error. Note •...
Page 320 1366 Cause Ink valve is closed. What to Do Open the top cover and open the ink valve by tilting the ink valve lever tightly to the right. And then, close the top cover to cancel the error.
Page 321 1367 Cause There is not enough ink to perform ink flush. What to Do Press the printer's OK button to cancel the error. Before performing ink flush, refill the ink of each color up to the position above the single dot shown in each ink tank.
Page 322 1431 Cause Print head cannot be recognized. What to Do A print head may not be installed properly or may not be compatible with this printer. If you are printing, press the printer's Stop button to cancel printing. Remove the print heads and reinstall them properly following the steps below. This may resolve the error. 1.
Page 323 3. Grab knob (A) on print head locking cover to open it. 4. Remove color and black print heads. Important • When removing the print heads, handle them carefully so that ink does not spatter. • Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.
Page 324 5. Reinstall print heads properly. Install the color print head in the left holder and the black print head in the right holder. 6. Close print head locking cover and push it down. Press firmly the print head locking cover until it clicks into place.
Page 325 7. Press down both joint buttons. Important • Push the joint buttons firmly until they click into place; otherwise, printing may become impossible. • Make sure the left and right buttons are pushed in. 8. Open ink valve. Tilt the ink valve lever tightly to the right. 9.
Page 326 1432 Cause Print head cannot be recognized. What to Do A print head may not be installed properly or may not be compatible with this printer. If you are printing, press the printer's Stop button to cancel printing. Remove the print heads and reinstall them properly following the steps below. This may resolve the error. 1.
Page 327 3. Grab knob (A) on print head locking cover to open it. 4. Remove color and black print heads. Important • When removing the print heads, handle them carefully so that ink does not spatter. • Do not touch the tube or other parts inside the printer. Touching these parts may cause the printer to malfunction.
Page 328 5. Reinstall print heads properly. Install the color print head in the left holder and the black print head in the right holder. 6. Close print head locking cover and push it down. Press firmly the print head locking cover until it clicks into place.
Page 329 7. Press down both joint buttons. Important • Push the joint buttons firmly until they click into place; otherwise, printing may become impossible. • Make sure the left and right buttons are pushed in. 8. Open ink valve. Tilt the ink valve lever tightly to the right. 9.
Page 330 1641 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank to above the single dot shown on the ink tank with the corresponding color of ink.
Page 331 1642 Cause There may be insufficient ink. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. Refill each ink tank with entire contents of the corresponding color ink bottle bundled with the printer.
Page 332 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 333 Open the top cover and make sure the protective material and tape for securing the print head holder have been removed. If the protective material or tape is still there, remove it and close the top cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 334 1892 Cause The carriage stopper is still inserted. What to Do Open the top cover and pull out the carriage stopper (A) straight up. Affix the carriage stopper to the indent next to where it was inserted. Close the top cover to cancel the error.
Page 335 2110 Cause Paper settings for printing do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 336 For example, if the print paper setting is A5, and cassette paper information is set to A4, change the paper in the cassette to A5 paper and proceed with printing. Once you have inserted the cassette after changing the paper, the screen for setting cassette paper information appears.
Page 337 2113 Cause Paper settings for printing do not match either rear tray or cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 338 For example, if the print paper setting is A5, and rear tray and cassette paper information are set to A4, change the paper in the rear tray or the cassette to A5 paper and proceed with printing. Once you have changed the paper, the screen for setting rear tray or cassette paper information appears.
Page 339 2114 Cause Paper settings for printing do not match rear tray paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) •...
Page 340 For example, if the print paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing. Once you have closed the feed slot cover after changing the paper, the screen for setting rear tray paper information appears.
Page 341 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
Page 342 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 343 • From the operation panel of the printer: How to Do Ink Flush If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 344 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 345 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 346 Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

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