Page 1 G500 series Online Manual English...
Page 2: Table Of Contents
Canon IJ Network Device Setup Utility Screen........
Page 3 Ink Tips................90 If Printing Is Faint or Uneven.
Page 4 Checking the Power Plug/Power Cord..........Unplugging the Printer.
Page 5 Canon IJ Status Monitor Description........
Page 6 Wireless Router Problems............270 Network Key (Password) Unknown.
Page 7 List of Support Code for Error........332 What to Do When Paper Is Jammed.
Page 8: Using Online Manual
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual...
Page 9: Symbols Used In This Document
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment.
Page 10: Touch-Enabled Device Users (Windows)
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold."...
Page 11: Trademarks And Licenses
(1998) are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. • Autodesk and AutoCAD are registered trademarks or trademarks of Autodesk, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Page 12 NO EVENT SHALL APPLE OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 13 source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution."...
Page 14 of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file.
Page 15 PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. ---- Part 2: Networks Associates Technology, Inc copyright notice (BSD) ----- Copyright (c) 2001-2003, Networks Associates Technology, Inc All rights reserved.
Page 16 IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 4: Sun Microsystems, Inc. copyright notice (BSD) ----- Copyright c 2003 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A.
Page 17 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 18 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * The name of Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names may not be used to endorse or promote products derived from this software without specific prior written permission.
Page 19 * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of ScienceLogic, LLC nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 20 DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS...
Page 21 Written by Joel Sherrill <joel@OARcorp.com>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is hereby granted, provided that this entire notice is included in all copies of any software which is or includes a copy or modification of this software.
Page 22 ---------------------------- 2006-Jan-27 Copyright 1996-2002, 2006 by David Turner, Robert Wilhelm, and Werner Lemberg Introduction ============ The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license.
Page 23 `You' refers to the licensee, or person using the project, where `using' is a generic term including compiling the project's source code as well as linking it to form a `program' or `executable'. This program is referred to as `a program using the FreeType engine'. This license applies to all files distributed in the original FreeType Project, including all source code, binaries and documentation, unless otherwise stated in the file in its original, unmodified form as distributed in the original archive.
Page 24 Therefore, by using, distributing, or modifying the FreeType Project, you indicate that you understand and accept all the terms of this license. 4. Contacts ----------- There are two mailing lists related to FreeType: o freetype@nongnu.org Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution.
Page 25 Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: - Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. - Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Page 26 * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. * Neither the name of the CRYPTOGAMS nor the names of its copyright holder and contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 27 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. THIS SOFTWARE IS PROVIDED BY THE NETBSD FOUNDATION, INC. AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 28 * Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation or other materials provided with the distribution. * Neither the name CryptoJS nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 29: Printing Network Settings
Network Diagnostics Network diagnostics – Diagnostic Result Diagnostic result XXXXXXXX Result Codes Result codes XXXXXXXX Result Code Details Result code details http://canon.com/ijnwt Wireless LAN Wireless LAN Enable/Disable Infrastructure Infrastructure Enable/Disable 3-2-1 Signal Strength Signal strength 0 to 100 [%] 3-2-2...
Page 30 3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method none/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10...
Page 31 3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active/Inactive 3-2-34 Security Protocol Security method ESP/ESP &...
Page 32 Printer Name Printer name Printer name Wireless Direct Dev- Device name for wire- Device name for wireless direct Name less direct WSD Printing WSD printing setting Enable/Disable WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour...
Page 33: Default Network Settings
Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon G500 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun. (Enable/disable) Enable ("XX" represents alphanumeric characters.) * Default value depends on printer. To check value, use operation panel.
Page 34 *2 The password is specified automatically when the printer is turned on for the first time.
Page 35: Connecting With Wireless Direct
Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) •...
Page 36 • When displaying the Security protocol, a screen appears asking whether to display the • password at the same time. To display the password, select Yes. To not display the password, select No. • The password is required when connecting a device to the printer. Depending on the device you •...
Page 37 Make sure the name on the LCD is the same as that of your wireless communication device and select Yes. You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play.
Page 38 ◦ To set automatically ◦ 1. Select Auto update and press OK button. 2. Select Yes and press OK button. Note • After completing the settings, you can check the Network name(SSID), Security • protocol, and WL Direct net.(SSID) by displaying them. •...
Page 39 Important • To prevent an unauthorized access, we recommend you should select the setting to display • the confirmation screen. Note • If you change the Wireless Direct setting of the printer, also change the wireless router setting of the •...
Page 40: Easy Understanding Network Connections
Easy Understanding Network Connections What is Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Connection methods vary depending on the wireless router type. •...
Page 41 Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Switching Printer's Connection to Network or Terminal Devices • To use Wireless Direct temporarily: Connecting with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection.
Page 42: Restrictions
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router •...
Page 43 • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, and then redo the settings. •...
Page 44: Network Connection Tips (Windows/Macos)
Network Connection Tips (Windows/macOS) Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...
Page 45: Detect Same Printer Name
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: •...
Page 46: Switching Printer's Connection To Network Or Terminal Devices
Switching Printer's Connection to Network or Terminal Devices Check the following items when connecting a newly added computer to the LAN environment to the printer, changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connection method.
Page 47 4. If message saying setup is completed appears, press OK button. • For macOS: • See Changing the Connection Mode.
Page 48: Ij Network Device Setup Utility (Windows)
IJ Network Device Setup Utility (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings Performing/Changing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function List of Models Which Does Not Support IPv6 Configuration via USB Connection...
Page 49: Ij Network Device Setup Utility
IJ Network Device Setup Utility IJ Network Device Setup Utility allows you to diagnose or repair the network status, and to perform printer settings on network. Use IJ Network Device Setup Utility for: • Searching printers on network and performing initial network setup for detected printers •...
Page 50: Starting Up Ij Network Device Setup Utility
Start up IJ Network Device Setup Utility as shown below. • In Windows 10, select Start > (All apps > ) > Canon Utilities > IJ Network Device Setup Utility. • In Windows 8.1 or Windows 8, select IJ Network Device Setup Utility on the Start screen to start IJ Network Device Setup Utility.
Page 51: Diagnosing And Repairing Network Settings
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. •...
Page 52: Performing/Changing Network Settings
Performing/Changing Network Settings Canon IJ Network Device Setup Utility Screen Performing Network Settings...
Page 53: Canon Ij Network Device Setup Utility Screen
Items on Canon IJ Network Device Setup Utility Screen Menus on Canon IJ Network Device Setup Utility Screen Items on Canon IJ Network Device Setup Utility Screen Toolbar Items on Canon IJ Network Device Setup Utility Screen The screen below appears when you start up IJ Network Device Setup Utility and select Printer Network Setup.
Page 54 Appears after performing network setup and clicking Set to close the window. • Requires Setup • Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set • Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address or enable IPv6 on Network Settings..
Page 55 Selecting a printer from the printer list displays its current status and what to do next. Menus on Canon IJ Network Device Setup Utility Screen This section describes menus on Canon IJ Network Device Setup Utility screen. A: Printer Settings menu...
Page 56 D: Help menu Help Menu Items on Canon IJ Network Device Setup Utility Screen Toolbar This section describes items on Canon IJ Network Device Setup Utility Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu.
Page 57: Performing Network Settings
Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information...
Page 58: Performing/Changing Wired Lan Connection (Ethernet Cable) Settings
Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using IJ Network Device Setup Utility. Select USB on Switch View under the View menu to display printers for which you can perform setup.
Page 59 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings • A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned by a DHCP server.
Page 60 A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible with IPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Select this option if no DHCP server functionality is available in your setup where you use the printer, or you want to use a fixed IP address.
Page 61: Performing/Changing Wi-Fi Settings
Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online manual and see the page shown.
Page 62 Select Wi-Fi and click OK. 6. Enter password and click OK. The Network Settings screen appears. 7. Perform/change settings. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings • A: Network Type: Select the Wi-Fi mode.
Page 63 The network name (SSID) for Wireless Direct appears while in Wireless Direct. C: Search... The Detected Wireless Routers screen is displayed to select a wireless router to connect to. For a wireless router already connected to the computer, Available is displayed on Communication Status.
Page 64 Enter the IP address, subnet mask, and default gateway. • IPv6 settings • Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending • on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection.
Page 65 D: Use DHCPv6: Select when you obtain an IP address using DHCPv6. Note • This setting item is not available depending on the printer you are using. 8. Click Set.
Page 66: Assigning Printer Information
Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon IJ Network Device Setup Utility screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not available.
Page 67: List Of Models Which Does Not Support Diagnosis And Repair Function
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility. • G4000 series • PRO-500 series • PRO-1000 series • MB2100 series • MB2700 series •...
Page 68: List Of Models Which Does Not Support Ipv6 Configuration Via Usb Connection
List of Models Which Does Not Support IPv6 Configuration via USB Connection For the following models, you can perform settings only for IPv4 using IJ Network Device Setup Utility. (You cannot perform settings for IPv6.) • iB4100 series • MG3000 series •...
Page 69 • TR9530 series • TS3300 series • E3300 series...
Page 70: Handling Paper, Ink Tanks, Etc
Handling Paper, Ink Tanks, etc. Loading Paper Refilling Ink Tanks...
Page 71: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...
Page 72: Loading Plain Paper / Photo Paper
For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour • Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types.
Page 73 Note • Load long-length paper without opening the paper support. Depending on the weight of the paper, • the leading edge may rise and printing may be shifted. Make sure that the leading edge of the paper does not rise, such as by holding the part that protrudes from the rear tray. 3.
Page 74 5. Slide right paper guide (E) to open both paper guides. 6. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. After loading paper on the rear tray, the paper information registration screen for the rear tray appears on the LCD.
Page 75 Important • Always load paper in portrait orientation (F). Loading paper in landscape orientation (G) can • cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (H). • 8. Close feed slot cover gently.
Page 76 9. Press the OK button. 10. Use the button to select the size of the loaded paper, then press the OK button. Note • The • (asterisk) on the LCD indicates the current setting. 11. Use the button to select the type of the loaded paper, then press the OK button. Follow the instructions of any messages displayed to register the paper information.
Page 77 • When printing on long-length paper, support the output paper with your hands or use the printer in a • place where the paper does not fall. If the paper falls, the printed side may become dirty or scratched. Also, when supporting the paper with hands, be sure not to pull the paper forcefully while printing.
Page 78: Loading Envelopes
Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 79 3. Pull out the paper output tray (B) and the output tray extension (C). 4. Open the feed slot cover (D). 5. Slide right paper guide (E) to open both paper guides.
Page 80 6. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. After loading envelopes on the rear tray, the paper information registration screen for the rear tray appears on the LCD. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up.
Page 81 Note • Do not load envelopes higher than the load limit mark (F). • 8. Close feed slot cover gently.
Page 82 9. Press the OK button. 10. Use button to select size of loaded envelopes on rear tray and press OK button. Note • The • (asterisk) on the LCD indicates the current setting. 11. Use button to select Envelope and press OK button. Follow the instructions of any messages displayed to register the paper information.
Page 83: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips...
Page 84: Refilling Ink Tanks
Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front of the printer.
Page 85 Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • 3. Open the tank cap (C) of the ink tank to be refilled. D: Yellow E: Magenta F: Cyan G: Red H: Black I: Gray Important...
Page 86 4. Hold the ink bottle upright and gently twist the bottle cap (J) to remove. Important • Do not shake the ink bottle. Ink may spatter when opening the cap. 5. Refill the ink tank. Aligning the ink bottle's tip with the ink tank's inlet (K), slowly stand the bottle upside down, and push the bottle into the inlet.
Page 87 • Make sure to refill the ink tank with ink up to the upper limit line (L) on the ink tank. • 6. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it. Important •...
Page 88 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 89: Checking Ink Level
Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 90: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 91: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head...
Page 92: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. •...
Page 93 If the problem is not resolved after performing from step 1 to step 3 twice: Clean the print head deeply. Step4 From the printer Deep Print Head Cleaning From the computer • For Windows: • Cleaning the Print Heads • For macOS: •...
Page 94 Adjusting Print Head Position...
Page 95: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining •...
Page 96: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are horizontal streaks in the pattern. If there are horizontal streaks in the pattern: A: Good B: Bad (horizontal streaks are present) If any color in the pattern is not printed: (Example: Magenta pattern is not printed) If one of the above is applied,...
Page 97: Cleaning The Print Head
Cleaning the Print Head Clean the print head if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Check that printer is turned on.
Page 98: Deep Print Head Cleaning
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
Page 99: Aligning The Print Head
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. •...
Page 100: Cleaning
Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning)
Page 101: Cleaning Paper Feed Rollers
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. You need to prepare: three sheets of A4 or Letter-sized plain paper Check that printer is turned on.
Page 102 3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service center to request a repair.
Page 103: Cleaning Inside The Printer (Bottom Plate Cleaning)
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 104 4. Pull out paper output tray (B), and then open output tray extension (C). 3. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 4. Use button to select Btm Plate Cleaning and press OK button. The paper cleans the inside of the printer as it feeds through the printer.
Page 105 If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Before cleaning the printer, turn it off and unplug it. •...
Page 106: Replacing Maintenance Cartridge
Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that the maintenance cartridge is nearly full, promptly obtain a new •...
Page 107 5. Pull out the maintenance cartridge until it stops. 6. Lift the maintenance cartridge a little and pull it out. Important • Be careful not to drop or place the removed maintenance cartridge on a desk or something. Dirt • on the bottom may adhere to it or the ink inside may be scattered.
Page 108 • Do not put your hands inside the printer, as ink may adhere to your hands. • 7. Insert the new maintenance cartridge straight until it stops. 8. Attach the maintenance cover. Align the tab on the back of the maintenance cover with the hole on the printer and close it. 9.
Page 109: Checking Maintenance Cartridge Status On Lcd
Checking Maintenance Cartridge Status on LCD Check that printer is turned on. 2. Press the Setup button, use the button to select M'ntenance cart info, and press the OK button. LCD and Operation Panel 3. Check the maintenance cartridge status. A symbol appears in the area A if there is any information about the used space of the maintenance cartridge.
Page 110: Overview
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel...
Page 111: Safety
Safety Safety Precautions Regulatory Information WEEE (EU&EEA)
Page 112: Safety Precautions
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions.
Page 113 water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right away, and obtain medical advice immediately. If ink gets on your skin, wash the area with soap and water immediately. If irritation to your skin persists, obtain medical advice immediately.
Page 114 General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that get very hot (direct sunlight, or close to a heating source), very humid or dusty locations, or outdoors.
Page 115: Regulatory Information
Regulatory Information Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
Page 116: Weee (Eu&Eea)
Altgeräte erhalten Sie bei Ihrer Stadtverwaltung, dem öffentlich-rechtlichen Entsorgungsträger, einer autorisierten Stelle für die Entsorgung von Elektro- und Elektronik-Altgeräten oder Ihrem örtlichen Entsorgungsunternehmen. Weitere Informationen zur Rückgabe und Entsorgung von Elektro- und Elektronik-Altgeräten finden Sie unter www.canon-europe.com/weee. Union Européenne, Norvège, Islande et Liechtenstein uniquement.
Page 117 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 118 RAEE autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein)
Page 119 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 120 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 121 Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Page 122 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee. Platí len pre štáty Európskej únie a EHP (Nórsko, Island a Lichtenštajnsko)
Page 123 EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee. Tik Europos Sąjungai ir EEE (Norvegijai, Islandijai ir Lichtenšteinui) Šis ženklas reiškia, kad gaminio negalima išmesti su buitinėmis atliekomis, kaip yra nustatyta Direktyvoje...
Page 124 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo...
Page 125 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 126 će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Page 127: Handling Precautions
Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High...
Page 128: Legal Restrictions On Printing
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit •...
Page 129: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 130: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. •...
Page 131 Note • When entering the transporting mode and proceeding with the procedure, the power is turned off • automatically. 4. Open the top cover (A) . Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. •...
Page 132 6. Close the top cover. The printer is turned off. 7. Check that ON lamp is off and unplug power cord. Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or •...
Page 133 13. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer. 14. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag. Close and seal the opening of the bag with an object such as tape so as not to leak ink.
Page 134: When Repairing, Lending, Or Disposing Of The Printer
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Page 135: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or •...
Page 136: Main Components And Their Use
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols...
Page 137: Main Components
Main Components Front View Rear View Inside View Operation Panel...
Page 138: Front View
Front View A: Top Cover Open to refill ink tanks and to remove jammed paper. B: Paper Support Extend to load paper in the rear tray. C: Paper Guides Align with both sides of the paper stack. D: Feed Slot Cover Prevents anything from falling into the feed slot.
Page 139: Rear View
Rear View A: Power Cord Connector Plug in the supplied power cord. B: Maintenance Cartridge Absorbs ink used for cleaning. Note • For details on how to replace the maintenance cartridge, see • Replacing Maintenance Cartridge. C: Maintenance Cover Open when replacing the maintenance cartridge. D: USB Port Plug in the USB cable to connect the printer with a computer.
Page 140: Inside View
Inside View A: Tank Cap Open to refill ink tanks. B: Ink Tanks The gray and black ink tanks are on the left, and the red, cyan, magenta, and yellow ink tanks are on the right. If any ink levels are low, refill the low tanks. Refilling Ink Tanks C: Upper limit line Indicates the maximum capacity of the ink.
Page 141 G: Print Head Holder The print head is pre-installed.
Page 142: Operation Panel
Operation Panel A: ON lamp Lights after flashing when the power is turned on. B: ON button Turns the power on or off. Turning the Printer On and Off C: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. D: Stop button Cancels operation when printing is in progress or when selecting a menu item.
Page 143: Power Supply
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer...
Page 144: Checking That Power Is On
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 145: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Checking that Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 146 Important • When you • unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs •...
Page 147: Checking The Power Plug/Power Cord
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • • The power plug/power cord is rusty. •...
Page 148: Unplugging The Printer
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. • Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 149: Lcd And Operation Panel
LCD and Operation Panel The standby screen appears when the printer is turned on. When the Setup button is pressed, the display switches to setup menu screen. Setup In a menu or settings screen, use the button to select an item or option, and then press the OK button to proceed with the procedure.
Page 150: Entering Numbers, Letters, And Symbols
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Setup button on the operation panel toggles through the input modes in the order lowercase >...
Page 151: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel...
Page 152: Changing Printer Settings From Your Computer (Windows)
Changing Printer Settings from Your Computer (Windows) Changing the Print Options Registering a Frequently Used Printing Profile Managing the Printer Power Changing the Printer Operation Mode...
Page 153: Changing The Print Options
Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Specify this option if you encounter print failures such as part of an image data being cut off. 1.
Page 154: Registering A Frequently Used Printing Profile
Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Commonly Used Settings on the Quick Setup tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 2.
Page 155 Quick Setup tab. The name and icon are displayed in Commonly Used Settings. Important • To save the page size, orientation, and number of copies that was set in each sheet, click Options..., and check each item. Note • When you re-install the printer driver or upgrade the printer driver version, the print settings that are already registered will be deleted from Commonly Used Settings.
Page 156: Managing The Printer Power
Managing the Printer Power This function allows you to manage the printer power from the Canon IJ Printer Assistant Tool. Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the Canon IJ Printer Assistant Tool.
Page 157 Note • When the printer is turned off, the Canon IJ Status Monitor message varies depending on the Auto Power On setting. When the setting is Enable, "Printer is standing by" is displayed. When the setting is Disable,...
Page 158: Changing The Printer Operation Mode
Check this check box to prevent paper abrasion. Align heads manually Usually, the Print Head Alignment function in the Canon IJ Printer Assistant Tool is set to automatic head alignment, but you can change it to manual head alignment. If the printing results of automatic Print Head Alignment are not satisfactory, perform manual head alignment.
Page 159 Do not detect mismatched paper settings when printing from a computer When you print documents from your computer, the paper settings in the printer driver and the paper information registered on the printer do not match, this setting disables the message display and allows you to continue printing.
Page 160: Changing Settings From Operation Panel
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone print Other dev. settings Language selection Firmware update Reset setting Feed settings Ink level monitor ECO settings Quiet setting System information...
Page 161: Changing Settings From Operation Panel
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The • (asterisk) on the LCD indicates the current setting. Check that printer is turned on.
Page 162: Setting Items On Operation Panel
Setting Items on Operation Panel Items for Printer Other dev. settings Language selection ECO settings Quiet setting Items for Paper/Printing Print settings PictBridge settings Smartphone print Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting Ink level monitor System information...
Page 163: Print Settings
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower •...
Page 164: Lan Settings
LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Print LAN details Wi-Fi • Wi-Fi enab./disable • Enables or disables Wi-Fi. • Wi-Fi setup • Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen and •...
Page 165 Wireless Direct • Switch WL Direct • Enables/disables Wireless Direct. • Change name (SSID) • Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password • Changes the password for Wireless Direct. •...
Page 166 Selects whether WSD is enabled or disabled. Note • When this setting is enabled, the printer icon is displayed on the Network Explorer in • Windows. ◦ Optimize WSD-In ◦ Selecting Enable allows you to receive the WSD printing data faster. ◦...
Page 167 • IPsec settings • Selecting Enable allows you to specify the IPsec settings.
Page 168: Other Dev. Settings
Selecting ON lets you quickly display candidate numbers or characters by holding down the button during character entry. • Wi-Fi pairing • In order to connect Canon PRINT Inkjet/SELPHY, multiple configurations will be performed. ◦ Enab./disab. pairing ◦ Set the printer's Wi-Fi pairing function to enable or disable. ◦ Additional pairing ◦...
Page 169: Language Selection
Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian / Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian / Romanian / Bulgarian / Turkish / Greek / Estonian / Latvian / Lithuanian / Simplified Chinese / Korean / Traditional Chinese / Indonesian / Vietnamese...
Page 170: Firmware Update
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to the internet. •...
Page 171: Reset Setting
Reset setting Select this menu from Device settings in Setup menu. You can set the settings back to the default. • Web service setup • Returns the Web service settings back to the default. • LAN settings • Returns the LAN settings back to the default. •...
Page 172: Feed Settings
Feed settings Select this menu from Setup menu. By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the loaded paper differs from the print settings.
Page 173: Ink Level Monitor
Ink level monitor Select this menu from Setup menu. • Ink notification • Enables or disables the function which notifies the remaining ink. Important • If the remaining ink level notification function is disabled, visually inspect the remaining ink and refill •...
Page 174: Eco Settings
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time.
Page 175: Quiet Setting
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed.
Page 176: System Information
System information Select this menu from Setup menu. • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. • Printed sheet count •...
Page 177: Specifications
Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 178 The necessary amount of hard disk space may be changed without notice. macOS Operating System macOS 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the supported OS. Refer to the Canon web site for details.
Page 179 Information in this manual is subject to change without notice.
Page 180: Information About Paper
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Before Printing on Art Paper Print Area...
Page 181: Supported Media Types
• details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions. Note that in the United States, • Canon paper is not sold by model number. Instead, purchase paper by name.
Page 182 • Light Fabric Iron-on Transfers <LF-101> • • Dark Fabric Iron-on Transfers <DF-101> • • Double sided Matte Paper <MP-101D> • Paper other than genuine Canon paper • Plain Paper (including recycled paper) • • Envelopes • Paper Load Limit...
Page 183 • L(89x127mm) • • 2L(127x178mm) • • Square 3.5" • • Square 5" • • Hagaki • • Hagaki 2 • • Envelope Com 10 • • Envelope DL • • Nagagata 3 • • Nagagata 4 • • Yougata 4 •...
Page 184: Paper Load Limit
• Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray Genuine Canon Paper Paper for printing documents: Media Name <Model No.>...
Page 185 Dark Fabric Iron-on Transfers <DF-101> Double sided Matte Paper <MP-101D> Paper other than Genuine Canon Paper Common Name Rear Tray Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal, B-Oficio, M-Oficio, Fools- cap: 10 sheets) Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Page 186: Unsupported Media Types
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper thinner than a postcard, including plain paper or notepad paper cut to a small size (when printing •...
Page 187: Handling Paper
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print •...
Page 188: Before Printing On Art Paper
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment).
Page 189 3. To complete the removal of paper dust, brush the paper in the other direction from top to bottom.
Page 190: Printing
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Using PIXMA/MAXIFY Cloud Link Paper Settings...
Page 191: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS...
Page 192: Printing From Application Software (Windows Printer Driver)
Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Printer Driver Description Updating the Printer Driver...
Page 193: Basic Printing Setup
Basic Printing Setup This section describes settings on the Quick Setup tab used for basic printing. Basic Printing Setup Check that printer is turned on Load paper in printer 3. Open printer driver's setup screen 4. Select frequently used settings On the Quick Setup tab, use Commonly Used Settings to select from predefined print settings.
Page 194 Important • The print quality selections will differ depending on which print setting you select. 6. Click OK The printer will now print using these settings. Important • If you are performing large-format printing, make sure that there is plenty of remaining ink. •...
Page 195 Note • If the paper settings in the printer driver differ from the paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings." To check the current printer settings or to apply the printer settings to the printer driver, display the Quick Setup tab, click Printer Media Information..., and specify the settings in the dialog box that appears.
Page 196: Paper Settings On The Printer Driver And The Printer (Media Type)
Media Type in the printer driver the printer Canon Red Label Superior <WOP111> Plain Paper Plain paper Canon Océ Office Colour Paper <SAT213> Plain Paper Plain paper High Resolution Paper <HR-101N> High Resolution Paper High Res Canon genuine papers (Photo Printing) Paper information reg- Media name <Model No.>...
Page 197 Light Fabric Iron-on Transfers <LF-101> Light Fabric Iron-on Transfers LF Iron Dark Fabric Iron-on Transfers <DF-101> Dark Fabric Iron-on Transfers DF Iron Double sided Matte Paper <MP-101D> Matte Photo Paper Matte Commercially available papers Paper information registered on the Media name Media Type in the printer driver printer Plain Paper (including recycled paper) Plain Paper...
Page 198: Paper Settings On The Printer Driver And The Printer (Paper Size)
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer. Printer Paper Size in the printer driver Paper information registered on the printer Letter 8.5"x11"...
Page 199 Nagagata 3 4.72"x9.25" Nagagata 3 Nagagata 4 3.54"x8.07" Nagagata 4 Yougata 4 4.13"x9.25" Yougata 4 Yougata 6 3.86"x7.48" Yougata 6 Envelope C5 Envelope C5 Envelope Monarch 3.88"x7.5" 98.4x190.5mm Env Monarch Card 2.17"x3.58" 55x91mm Card 2"x3.5" Custom Size Others...
Page 200: Various Printing Methods
Various Printing Methods Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Perform Borderless Printing Scaled Printing Page Layout Printing Duplex Printing Setting Up Envelope Printing Printing on Postcards...
Page 201: Setting A Page Size And Orientation
Setting a Page Size and Orientation The paper size and orientation are essentially determined by the application software. When the page size and orientation set for Page Size and Orientation on the Page Setup tab are same as those set with the application software, you do not need to select them on the Page Setup tab.
Page 202: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order You can also set the number of copies on the Quick Setup tab. 1. Open the printer driver setup window 2. Specify the number of copies to be printed For Copies on the Page Setup tab, specify the number of copies to be printed. 3.
Page 203 • Print from Last Page: /Collate: • Print from Last Page: /Collate: 4. Click OK When you perform print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 204: Perform Borderless Printing
Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 205 Click OK when the confirmation message appears. When a message prompting you to change the media type appears, select a media type from the list and click OK. 3. Check the paper size Check the Page Size list. When you want to change it, select another page size from the list. The list displays only sizes that can be used for borderless printing.
Page 206 Expanding the Range of the Document to Print Setting a large amount of extension allows you to perform borderless printing with no problems. However, the portion of the document extending off the paper range will not be printed and for this reason, the subjects around the perimeter of a photo may not be printed.
Page 207: Scaled Printing
Scaled Printing 1. Open the printer driver setup window 2. Set scaled printing Select Scaled from the Page Layout list on the Page Setup tab. 3. Select the paper size of the document Using Page Size, select the page size that is set with your application software. 4.
Page 208 Directly type in a value into the Scaling box. The current settings are displayed in the settings preview on the left side of the printer driver. 5. Click OK When you perform print, the document will be printed with the specified scale. Important •...
Page 209: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. 1. Open the printer driver setup window 2. Set page layout printing Select Page Layout from the Page Layout list on the Page Setup tab. The current settings are displayed in the settings preview on the left side of the printer driver.
Page 210 Page Layout To change the number of pages to be printed on a single sheet of paper, select the number of pages from the list. Page Order To change the page arrangement order, select a placement method from the list. Page Border To print a page border around each document page, check this check box.
Page 211: Duplex Printing
Duplex Printing You can also set duplex printing in Additional Features on the Quick Setup tab. 1. Open the printer driver setup window 2. Set duplex printing Check the Duplex Printing (Manual) check box on the Page Setup tab. 3. Select the layout Select Normal-size, Fit-to-Page, Scaled, or Page Layout from the Page Layout list.
Page 212 (Manual) and Stapling Side appear grayed out and are unavailable. Note • If the back side of the paper becomes smudged during duplex printing, perform Bottom Plate Cleaning in the Canon IJ Printer Assistant Tool. Related Topics Cleaning Inside the Printer...
Page 213: Setting Up Envelope Printing
C5, or Envelope Monarch 3.88"x7.5" 98.4x190.5mm is selected for Printer Paper Size, the printer rotates the paper 90 degrees to the left to print, regardless of the Rotate 90 degrees left when orientation is [Landscape] setting for Custom Settings in the Canon IJ Printer Assistant Tool.
Page 214 To hide the guide messages, check the Do not show this message again check box. To show the guide again, click the View Printer Status button on the Maintenance tab, and start the Canon IJ Status Monitor. Then click Envelope Printing from Display Guide Message of the Option menu to enable the setting.
Page 215: Printing On Postcards
Printing on Postcards Load postcard on the printer 2. Open the printer driver setup window 3. Select commonly used settings Display the Quick Setup tab, and for Commonly Used Settings, select Standard. 4. Select the media type For Media Type, select Ink Jet Hagaki (A), Ink Jet Hagaki, Hagaki K (A), Hagaki K, Hagaki (A), or Hagaki.
Page 216 When you perform printing, the data will be printed onto the postcard. Important • When printing on media other than postcards, load the media according to usage method of that media, and click Start Printing.
Page 217: Overview Of The Printer Driver
Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver)
Page 218: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computer so that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 219: Opening Printer Driver's Setup Screen
Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printer icon. Displaying the Printer Driver's Setup Screen from Your Application Software Perform this procedure to set up the print settings during printing. 1.
Page 220: Canon Ij Status Monitor
• The information displayed on the Canon IJ Status Monitor may differ depending on the country or region where you are using your printer. When Errors Occur The Canon IJ Status Monitor is automatically displayed if an error occurs (e.g., if the printer runs out of paper or if the ink is low).
Page 221 In such cases, take the appropriate action as described. Related Topic Canon IJ Status Monitor Description...
Page 222: Instructions For Use (Printer Driver)
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • With some applications, the Copies setting in the Page Setup tab of the printer driver may not be enabled.
Page 223 • If bitmap printing is enabled in Adobe Illustrator (Adobe Systems Incorporated), printing may take time or some data may not be printed. Print after unchecking the Bitmap Printing check box in the Print dialog box.
Page 224: Printer Driver Description
Printer Driver Description Quick Setup Tab Description Main Tab Description Page Setup Tab Description Maintenance Tab Description Canon IJ Status Monitor Description...
Page 225: Quick Setup Tab Description
Quick Setup Tab Description The Quick Setup tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. Commonly Used Settings The names and icons of frequently used printing profiles are registered. When you select a printing profile according to the purpose of the document, settings that match the purpose are applied.
Page 226 If Page Size, Orientation, and Copies were set from the application software, those settings have priority. Envelope If you select this setting for printing an envelope, Media Type is set automatically to Envelope. In the Envelope Size Setting dialog box, select the size of the envelope to be used. Greeting Card When selected for printing a greeting card, the Media Type is automatically set to Inkjet Greeting Card.
Page 227 and click Specify..Then in the Page Layout Printing dialog box that appears, specify the Page Order. Duplex Printing (Manual) Select whether to print the document to both sides of the paper manually or to one side of the paper. To change the staple side or the margins, set the new values from the Page Setup tab.
Page 228 Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
Page 229 Save Commonly Used Settings dialog box This dialog box allows you to save the information that you set on the Quick Setup, Main, and Page Setup tabs and add the information to the Commonly Used Settings list on the Quick Setup tab. Name Enter the name for the printing profile you wish to save.
Page 230 Units Select the unit for entering a user-defined paper size. Paper Size Specifies the Width and the Height of the custom paper. Measurement is shown according to the units specified in Units. Printer Media Information dialog box This dialog box allows you to check the printer settings and apply the checked settings to the printer driver.
Page 231: Main Tab Description
Main Tab Description The Main tab allows you to create a basic print setup in accordance with the media type. Unless special printing is required, normal printing can be performed just by setting the items on this tab. Settings Preview The paper illustration shows how the original will be laid out on a sheet of paper.
Page 232 Custom Select this when you want to set the printing quality level individually. Set... Select Custom for Print Quality to enable this button. Open the Custom dialog box. You can then individually set the print quality level. Color/Intensity Selects color adjustment method. Auto Cyan, Magenta, Yellow, Brightness, Contrast, and so on are adjusted automatically.
Page 233 Color Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan, Magenta, Yellow, Brightness, and Contrast options. Preview Shows the effect of color adjustment. The color and brightness change when each item is adjusted. Note •...
Page 234 • When Grayscale Printing is checked on the Main tab, Color Correction appears grayed out and is unavailable. Driver Matching With Canon Digital Photo Color, you can print sRGB data with color tints that most people prefer. Adjusts the colors by using an ICC profile when printing. Important •...
Page 235: Page Setup Tab Description
Prints the document by rotating it 90 degrees relative to the paper feed direction. You can change the rotation direction by going to the Canon IJ Printer Assistant Tool, opening the Custom Settings dialog box, and then using Rotate 90 degrees left when orientation is [Landscape] check box.
Page 236 Rotate 180 degrees Prints the document by rotating it 180 degrees against the paper feed direction. The width of print area and the amount of extension that are configured in other application software will be reversed vertically and horizontally. Printer Paper Size Selects the size of paper actually loaded into the printer.
Page 237 Specify... Opens the Page Layout Printing dialog box. Click this button to set details on page layout printing. Tiling/Poster This function enables you to enlarge the image data and divide the enlarged data into several pages to be printed. You can also glue together these sheets of paper to create large printed matter, such as a poster.
Page 238 Important • When the application software that you used to create the document has the same function, give priority to the printer driver settings. However, if the print results are not acceptable, specify the function settings on the application software. When you specify the number of copies and the printing order with both the application and this printer driver, the number of copies may be multiplied numbers of the two settings or the specified printing order may not be enabled.
Page 239 Tiling/Poster Printing dialog box This dialog box allows you to select the size of the image to be printed. You can also make settings for cut lines and paste markers which are convenient for pasting together the pages into a poster. The settings specified in this dialog box can be confirmed in the settings preview on the printer driver.
Page 240 Insert blank page Selects whether to print the document on one side or both sides of the booklet. Check this check box to print the document on one side of the booklet and select the side to be left blank from the list. Margin Specifies the width of the stapling margin.
Page 241 Ungroup Papers Sets the display method of Media Type, Page Size, and Printer Paper Size. To display the items separately, select the check box. To display the items as a group, clear the check box. Do not allow application software to compress print data Compression of the application software print data is prohibited.
Page 242 Place stamp over text Sets how the stamp is to be printed over the document. Check the Stamp check box to enable this. Check this check box to print a stamp over the printed document page. The printed data may be hidden behind the stamp.
Page 243 When Stamp Type is Text or Date/Time/User Name Stamp Text Specifies the stamp text string. Up to 64 characters can be entered. For Date/Time/User Name, the creation date/time and user name of the printed object are displayed in Stamp Text. Important •...
Page 244 Preview Window Shows the status of the stamp configured in each tab. Position Specifies the stamp position on the page. Selecting Custom from the list allows you to enter values for the X-Position and Y-Position coordinates directly. You can also change the stamp position by dragging the stamp in the preview window. Rotation Specifies the angle of rotation for the stamp.
Page 245 File Specifies the name of the bitmap file to be used as the background. Select File... Opens the dialog box to open a file. Click this button to select a bitmap file (.bmp) to be used as the background. Layout Method Specifies how the background image is to be placed on the paper.
Page 246 Fit-to-Page Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Booklet Printing Duplex Printing Setting the Stapling Margin Setting the Number of Copies and Printing Order Changing the Print Options Stamp/Background Printing...
Page 247: Maintenance Tab Description
Maintenance Tab Description The Maintenance tab allows you to start the Canon IJ Printer Assistant Tool or check the status of the printer. Maintenance and Preferences Canon IJ Printer Assistant Tool is started. You can perform printer maintenance or change the settings of the printer.
Page 248 Important • If the font for displaying the language of your choice is not installed in your system, the characters will be garbled.
Page 249: Canon Ij Status Monitor Description
Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status is shown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen display of printer status The status monitor displays the printer status in real-time.
Page 250 (the disclosure triangle) to display a pictorial representation of the estimated usage amount in the maintenance cartridge. Option Menu If a printer message appears, select Enable Status Monitor to start the Canon IJ Status Monitor. Select Enable Status Monitor to use the following commands: Always Display Current Job Displays the Canon IJ Status Monitor whenever a document is being printed.
Page 251 This window allows you to download the route certificate, register it to the browser, and disable warning displays. Help Menu Select this menu to display Help information for the Canon IJ Status Monitor including version and copyright information. Related Topic...
Page 252: Installing The Printer Driver
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. 1. Turn on the printer 2. Start the installer Double-click the icon of the downloaded file. The installation program starts. Important •...
Page 253: Printing Using Canon Application Software
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide...
Page 254: Printing From Smartphone/Tablet
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS)
Page 255: Paper Settings
Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings.
Page 256 • Paper settings for printing: A5 • • Paper information registered to the printer: A4 • When you start printing, a message is displayed. Pressing the OK button displays the paper setting specified for printing under the message. Please choose one of the following. Note •...
Page 257 Default Setting for Displaying the Message which Prevents Misprinting • When you print from smartphone/tablet: • The message which prevents misprinting is enabled by default. To change the setting: Feed settings • When you print from Windows: • The message which prevents misprinting is disabled by default. To change the setting: Changing the Printer Operation Mode •...
Page 258: Frequently Asked Questions
Frequently Asked Questions Cannot Find Printer on Network (Windows/macOS) Network Key (Password) Unknown For other questions about network, click here. Network Printer Does Not Print Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Printout (Copy) Results Are Unsatisfactory Print What to Do When Paper Is Jammed Cannot Find Printer on Network...
Page 259 Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information of Printer Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Error or Message Appears...
Page 260: Network Faq
Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want to use. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer on Network Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) Searching Printer by IP Address or Host Name During Setup Detect Same Printer Name Switching Printer's Connection to Network or Terminal Devices...
Page 261 Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network Wireless Direct Cannot Print or Connect Manually Solved Network Troubles Cannot Find Printer on Network LAN Setting Tips/Changing LAN Settings Network Key (Password) Unknown...
Page 262: Network Communication Problems
Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network...
Page 263: Cannot Find Printer On Network (Windows/Macos)
Cannot Find Printer on Network (Windows/macOS) Cannot Find Printer on Network...
Page 264: Cannot Find Printer On Network
Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed •...
Page 265 Proceed once you complete checking the power status above. Check PC network connection. Check2 If your computer and network devices (wireless router, etc.) are fully configured, your computer is ready to connect to the network. 1. Check the settings of the network device (wireless router, etc.). Connect to the Internet and see if you can browse any web page.
Page 266 Make sure security software's firewall is off. Check2 If your security software's firewall is on, a message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set security software to always allow access.
Page 267 See below. Manually Solved Network Troubles...
Page 268: Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected Via Usb)
Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Make sure USB cable is securely plugged in to printer and computer. Check1 Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer.
Page 269 2. Turn off printer. 3. Shut down computer. After shutting down, restart your computer and install the latest MP Drivers (Printer Driver) downloaded in step 1.
Page 270: Wireless Router Problems
Wireless Router Problems Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings...
Page 271: Network Key (Password) Unknown
Network Key (Password) Unknown Use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 272 Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic encryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Using WEP • The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 273: Printer Cannot Be Used After Replacing Wireless Router Or Changed Router Settings
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. •...
Page 274 If using WPA/WPA2 key or a password, make sure encryption key for Check3 computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer.
Page 275: Printer Settings/Smartphone/Tablet Troubles For Network
Printer Settings/Smartphone/Tablet Troubles for Network Manually Solved Network Troubles Checking Network Information of Printer Printing Network Settings Restoring to Factory Defaults Default Network Settings Connecting with Wireless Direct...
Page 276: Manually Solved Network Troubles
Manually Solved Network Troubles Cannot Find Printer on Network/Cannot Printing Cannot Connect to Printer through Wireless Direct Cannot Find Printer on Network/Cannot Printing Printing Out Network Settings Information: Follow the procedure below to print out the network settings information. Check that printer and wireless router are turned on. Step1 Turn the wireless router back on.
Page 277 Check that security software's firewall is off. Check1 A message may appear warning you that Canon software is attempting to access the network. If this warning message appears, set the security software to always allow access. Quit the security software and make sure that the printer is recognized and ready to use. If so, the cause is the firewall setting.
Page 278 C-3 : Not connected to the network No IP address is assigned. (You can also check that the item "3-2-12 IP-Address" in the printed network settings information is blank.) Check the following items. Is printer set to obtain an IP address automatically, or is wireless router Check1 requesting manual addressing? Refer to the wireless router's manual to enable DHCP (auto-acquisition) settings on the wireless router or to set...
Page 279 Make sure that the wireless channel number on the wireless router is included in the wireless channel number you checked. If the wireless channel number set for the wireless router is not included, change the wireless channel number of the wireless router. In case of Wi-Fi connection, check if computer that can be accessed by Check5 wireless router is restricted.
Page 280 • After changing the installation location, print out the network settings information again and check the status of the signal. Compare with the value in section "3-2-1 Signal Strength" in the printed network settings information and place the printer in the location with a higher value. Note •...
Page 281 Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. • Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 282 To check the network name (SSID) for Wireless Direct specified for the printer, display it using the operation panel of the printer or print out the network settings information of the printer. • Display on the LCD. • LAN settings •...
Page 283: Checking Network Information Of Printer
Printing Network Settings For Windows, you can check the network setting information on the computer screen. Canon IJ Network Device Setup Utility Screen Checking Computer IP Address or MAC Address To check the IP Address or MAC address of your computer, follow the instructions below.
Page 284 Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select Command Prompt from Start. 2. Type the ping command and press Enter. The ping command is as follows: ping XXX.XXX.XXX.XXX "XXX.XXX.XXX.XXX"...
Page 285 Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings...
Page 286: Restoring To Factory Defaults
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over • a network impossible. To use the printer over a network again after restoring it to the factory defaults, click here and redo setup.
Page 287: Problems While Printing (Scanning) From Smartphone/Tablet
Problems While Printing (Scanning) from Smartphone/Tablet Cannot Print (Scan) from Smartphone/Tablet...
Page 288: Cannot Print (Scan) From Smartphone/Tablet
Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-Fi Cannot Communicate with Printer while It Is in Wireless Direct Note •...
Page 289 Printing Network Settings Note • If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network • status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Page 290 If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check power status of printer and device (e.g. smartphone/tablet). Check1 Turn on the printer or your device. If the power is already turned on, cycle the power switch. Is Wireless Direct enabled? Check2 From the Setup menu screen, select Device settings >...
Page 291 Note • This web page is a common page across models. Depending on the specifications of the printer you are • using, some of the features described (scanner/copy, etc.) may not apply. For details about the functions of your printer, see Specifications.
Page 292: Printing Problems
Printing Problems Printer Does Not Print Ink Does Not Come Out Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout (Copy) Results Are Unsatisfactory...
Page 293: Printer Does Not Print
Printer Does Not Print Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note •...
Page 294 • For Windows: • Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • If multiple printers are registered to your computer, set your printer as default printer to make the one •...
Page 295 • After printing is completed, select Off for Prevention of Print Data Loss. • If printing from your computer, restart the computer. Check7 Restart the computer and try printing again.
Page 296: Ink Does Not Come Out
Ink Does Not Come Out Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. Important •...
Page 297 Check the remaining ink level. Check2 Checking Ink Level Are the print head nozzles clogged? Check3 Print the nozzle check pattern and make sure that the ink is coming out normally. • From the printer • Printing the Nozzle Check Pattern •...
Page 298: Printer Does Not Pick Up Or Feed The Paper/"No Paper" Error
Printer Does Not Pick up or Feed the Paper/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 299 3. Fold one A4 sheet in half and insert it horizontally into the rear tray. Insert the paper so that your hand does not directly touch the part in the center of the rear tray when removing the foreign object. 4.
Page 300 Clean paper feed roller. Check7 Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 301: Printout (Copy) Results Are Unsatisfactory
Check the settings on your PictBridge (Wi-Fi) compliant device or the operation panel. PictBridge (Wi-Fi) Print Settings PictBridge settings • Printing from your smartphone/tablet using Canon PRINT Inkjet/SELPHY • Check the settings on Canon PRINT Inkjet/SELPHY. Print Photos from Your Smartphone Make sure appropriate print quality is selected (see list above).
Page 302 If problem is not resolved, click on illustration that corresponds to problem. Check3 Printouts Are Blank Blurry or Fuzzy Inaccurate or Streaks or Lines Bleeding Colors Lines Are Paper Is Smudged/ Ink Blots/Paper Curl Vertical Line Next to Misaligned/Distorted Printed Surface Is Image Scratched...
Page 303 Images Incomplete/ Lines Incomplete or Back of Paper Is Uneven Colors Cannot Complete Missing (Windows) Smudged Printing Streaked Colors Note • This web page is a common page across models. Depending on the specifications of the printer you are • using, some of the features described (scanner/copy, etc.) may not apply.
Page 304: Printouts Are Blank/Blurry Or Fuzzy/Inaccurate Or Bleeding Colors/Streaks Or Lines
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Make sure joint button is not lifted up. Check1 Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end.
Page 305 Important • Make sure that the orange label and the protective tape have been removed, when installing the print • head. • Do not open the print head locking cover (A) carelessly. The ink may leak out. • Check Installation of Print Head Check paper and print quality settings.
Page 306 • From the computer • ◦ For Windows: ◦ Clean the print head deeply ◦ For macOS: ◦ Clean the print head deeply If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step. Clean the print head deeply again.
Page 307 Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment • manually from your computer. For Windows: Adjusting Print Head Position Manually When using paper with one printable surface, check the correct printable side Check6 of the paper.
Page 308: Lines Are Misaligned/Distorted
Lines Are Misaligned/Distorted Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note •...
Page 309: Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/Paper Curl
Make sure you are using the right paper for what you are printing. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper.
Page 310 • From computer (Windows): • 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK.
Page 311 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK.
Page 312 Opening Remote UI for Maintenance...
Page 313: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or the both margins. Set the paper size to match the loaded paper. Printout (Copy) Results Are Unsatisfactory Note •...
Page 314: Images Incomplete/Cannot Complete Printing
Images Incomplete/Cannot Complete Printing If the printing of photos, images, stops in the middle of printing and cannot be printed to the end, check the following items. Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved.
Page 315: Lines Incomplete Or Missing (Windows)
Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Are you trying to print a large data file? (Windows) Check2 If you are trying to print a large data file, printing may not be performed properly due to missing print data.
Page 316: Back Of Paper Is Smudged
Back of Paper Is Smudged Check paper and print quality settings. Check1 Printout (Copy) Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer. •...
Page 317: Uneven Or Streaked Colors
Uneven or Streaked Colors Increase print quality and try printing again. Check1 Increasing the print quality using the operation panel or the printer driver may improve the print result. Perform print head alignment. Check2 Aligning the Print Head Note • For Windows, if the problem is not resolved after performing the print head alignment, perform print head •...
Page 318: Mechanical Problems
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Wrong Language Appears in LCD...
Page 319: Printer Does Not Turn On
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 320: Printer Turns Off Unexpectedly Or Repeatedly
• For Windows, use Canon IJ Printer Assistant Tool to disable the setting. Follow the procedure below to disable the setting using Canon IJ Printer Assistant Tool. 1. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 2.
Page 321: Usb Connection Problems
USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing is slow. • Hi-Speed USB connection does not work. •...
Page 322 If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen USB Connection Does Not Work Properly Check following to make sure your system environment supports Hi-Speed Check USB connection. • Does the USB port on your computer support Hi-Speed USB connection? •...
Page 323: Wrong Language Appears In Lcd
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button 1 times and press OK button. 3. Press button 5 times and press OK button. 4. Use button to select language for LCD and press OK button.
Page 324: Installation And Download Problems
Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Updating MP Drivers (Printer Driver) in Network Environment (Windows)
Page 325: Failed To Mp Drivers (Printer Driver) Installation (Windows)
For Windows 8.1 / Windows 7: Select Control Panel > Programs and Features. 2. Check if there is "Canon XXX series MP Drivers" or "Canon XXX series Printer Driver" you want to install in list. "XXX" is the model name.
Page 326: Updating Mp Drivers (Printer Driver) In Network Environment (Windows)
Download the latest MP Drivers (Printer Driver) in advance. Download the latest MP Drivers (Printer Driver) for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers (Printer Driver) according to the specified installation procedure.
Page 327: Errors And Messages
Errors and Messages Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears...
Page 328: Four-Digit Alphanumeric Characters Appear On Lcd
Four-Digit Alphanumeric Characters Appear on LCD A message appears on the printer's LCD or your computer screen. Some errors may display four-digit alphanumeric characters along with the error message. The characters represent a "support code" (error number). For details on each support code, see List of Support Code for Error.
Page 329: When Error Occurred
When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appears automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message are displayed on the Computer Screen (Windows): When a Support Code and a Message are displayed on the Printer's...
Page 330: Message (Support Code) Appears
Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 331 Make sure Printer Driver is installed correctly. Check3 Uninstall the Printer Driver following the procedure described in Deleting the Unnecessary Printer Driver and click here to reinstall them. When printer is connected to your computer with a USB cable, check device Check4 status from your computer.
Page 332: List Of Support Code For Error
List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support Code Appears on Printer's LCD and Computer Screen •...
Page 333 • A000 to ZZZZ • B20B Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed.
Page 334: What To Do When Paper Is Jammed
What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: • 1300 • If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside •...
Page 335 1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note •...
Page 336 If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 337: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or the feed slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note •...
Page 338 When moving the print head holder, hold the top of the print head holder and slide it slowly to the far right or left. 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it.
Page 339 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
Page 340 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 341 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. •...
Page 342 Note • To cancel printing, press the printer's Stop button. No Paper during Printer Setup Load two or more sheets of A4 or Letter size plain paper in the rear tray. Note • After loading the paper, align the paper guides of the rear tray with both edges of the paper. •...
Page 343 1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing, and then perform the paper feed roller cleaning. • From Windows: • Cleaning the Paper Feed Rollers •...
Page 344 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not forget to close it, such as after refilling ink tanks.
Page 345 1368 Cause Ink Flush cannot be performed because the maintenance cartridge is almost full. What to Do To perform Ink Flush, first turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Press the printer's OK button to cancel the error.
Page 346 1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
Page 347 1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink by following the printer's instructions.
Page 348 1723 Cause The maintenance cartridge is not installed. What to Do Turn off the printer and then install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge.
Page 349 1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Turn off the printer and then replace with a new maintenance cartridge. Replacing Maintenance Cartridge...
Page 350 1725 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge for details on removing and installing the maintenance...
Page 351 1726 Cause The maintenance cartridge is full. What to Do Turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and •...
Page 352 1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance Cartridge.
Page 353: Shipping Tape Etc. Are Still Attached (1890)
Shipping Tape etc. Are Still Attached (1890) Cause Shipping tape or protective material may still be attached to print head holder. What to Do Open the top cover and make sure that shipping tape and protective material have been removed from the print head holder.
Page 354 2114 Cause Paper settings specified when printing do not match the paper information for the rear tray registered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper • information registered on the printer, refer to the following.
Page 355 Replace the paper Select this option to print after changing the paper in the rear tray. For example, when the paper size specified when printing is A5 and the paper information for the rear tray is registered as A4, select this option to print after changing the paper in the rear tray with an A5 paper.
Page 356 An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important •...
Page 357 3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to clear the error message.
Page 358 4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing.
Page 359 If you soil or scratch this part by touching it with paper or your hand, it could damage the printer. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 360 • From the operation panel of the printer: • How to Perform Ink Flush If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 361 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

Canon G500 Series Online Manual

Using Online Manual

Easy Understanding Network Connections

Handling Paper, Ink Tanks, Etc

Overview

Information about Paper

Printing

Frequently Asked Questions

List of Support Code for Error

Quick Links

Related Manuals for Canon G500 Series

Summary of Contents for Canon G500 Series