Troubleshooting - Dansons Group Pit Boss Sportsman 7 Series Owner's Manual

Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your
Pit Boss® smoker is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ,
please visit www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Care for
assistance.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning,
maintenance or service work. Ensure the smoker is completely cooled to avoid injury.
Problem Cause
No Power Lights On Power Button
The Control Board
Not Connected To Power
Source, GFCI Outlet Has
Tripped
Fuse Blown On The
Control Board
Faulty Control Board
Fire In Burn Pot Will Auger Not Primed
Not Light
Auger Motor Is Jammed
Igniter Failure
Flashing Dots On LCD The Igniter Is On
Screen
Flashing Temperature Smoker Temperature Is
On LCD Screen Below 65°C /150°F
"ErH" Error Code The Smoker Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
"Er1" Error Code Grill Probe Wire Not
Making Connection

TROUBLESHOOTING

SOLUTION
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum
10 Amp service (see Electric Wire Diagram for access to electric components). Ensure all wire
connections are firmly connected and dry.
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and remove
the screws on the rear side of the Control Board. Check the fuse for a broken wire or if the wire has
turned black. If yes, manually replace with a new fuse.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the burn pot. If not primed, the igniter will timeout before the
pellets ignite. Follow Hopper Priming Procedure .
Remove cooking components from the main smoke cabinet. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually confirm
that the auger is dropping pellets into the burn pot. If not operating properly, call Customer Care for
assistance or a replacement part.
Remove cooking components from the main smoke cabinet. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually confirm that the igniter
is working by placing your hand above the burn pot and feeling for heat. Visually confirm that the
igniter is protruding approximately 13mm / 0.5 inches in the burn pot. If not operating properly, follow
Manual Start-up Procedure to continue use of smoker; however, call Customer Care for assistance or a
replacement part.
This is not an error that effects the unit. Used to show that the unit has power and is in Start-Up mode
(igniter is on). The igniter will turn off after five minutes. Once the flashing dots disappear, the unit
will begin to adjust to the desired temperature selected.
This is not an error that effects the unit; however, it is used to show that there is some risk that the
fire could go out. Check hopper for sufficient fuel or if there is an obstruction in the feed system.
Remove pellets and follow Care and Maintenance instructions. Check Grill Probe and follow Care
and Maintenance instructions if dirty. Check burn pot for ash build-up or obstructions, and follow
Care and Maintenance instructions for ash build-up. Check fan. Ensure it is working properly and
air intake is not blocked. Follow Care and Maintenance instructions if dirty. Check auger motor to
confirm operation (rotation), and ensure there is no blockage in the auger tube.
Press and hold the Power Button to turn the unit off, and allow smoker to cool. Follow Care and
Maintenance instructions. After maintenance, remove pellets, and confirm positioning of all
component parts. Once cooled, press the Power Button to turn the unit on, then select desired
temperature. If error code still displayed, contact Customer Care.
Access the electrical components on the base of the unit (see Electric Wire Diagram ) and check
for any damage to the Grill Probe wires. Ensure Grill Probe connectors are firmly connected, and
connected correctly, to the Control Board.
15