Smart Diagnosis™ Function - LG WM5000H A Series Owner's Manual

Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting
data via your telephone to the LG Customer
Information Center. NFC or Wi-Fi equipped
models can also transmit data to a smartphone
using the LG SmartThinQ application.
Smart Diagnosis™ through the Cus-
tomer Information Center
• For appliances with the
This method allows you to speak directly to
our trained specialists. The specialist records
the data transmitted from the appliance and
uses it to analyze the issue, providing a fast
and effective diagnosis.
1 Call the LG Electronics Customer Information
Center at:
(LG U.S.A.) 1-800-243-0000
(LG Canada) 1-888-542-2623
2 When instructed to do so by the call center
agent, hold the mouthpiece of your phone
over the Smart Diagnosis™ logo on the
machine. Hold the phone no more than one
inch from (but not touching) the machine.
3 Press and hold Temp. for three seconds.
4 Keep the phone in place until the tone
transmission has finished. The display will
count down the time.
5 Once the countdown is over and the tones
have stopped, resume your conversation with
the call center agent, who will then be able to
assist you in using the information
transmitted for analysis.
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LG SmartThinQ Smart Diagnosis™
• For appliances with the
USINg SMART DIAgNOSIS™
NOTE
y Smart Diagnosis™ cannot be activated
unless the appliance can be turned on using
the Power button. If the appliance cannot be
turned on, troubleshooting must be done
without using Smart Diagnosis™.
y For best results, do not move the phone
while the tones are being transmitted.
y If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
y The Smart Diagnosis™ function depends on
the local call quality.
y Bad call quality may result in poor data
transmission from your phone to the call
center, which could cause Smart Diagnosis™
to malfunction.
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing
issues with the appliance without the
assistance of the LG Customer Information
Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using
your smartphone.
NOTE
y Smart Diagnosis™ cannot be activated
unless the appliance can be turned on using
the Power button. If the appliance cannot be
turned on, troubleshooting must be done
without using Smart Diagnosis™.
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