Smart Diagnosis™ Function - LG WM3997H A Series Owner's Manual

SMART DIAGNOSIS™
FUNCTION
This feature is only available on models with the
c or d logo.
Use this feature to help you diagnose and solve
problems with your appliance.
NOTE
y For reasons not attributable to LGE's
negligence, the service may not operate due
to external factors such as, but not limited
to, Wi-Fi unavailability, Wi-Fi disconnection,
local app store policy, or app unavailability.
y The feature may be subject to change
without prior notice and may have a different
form depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select the
Smart Diagnosis™ feature in the menu. Follow
the instructions provided in the LG ThinQ
application.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select the
Smart Diagnosis™ feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.
SMART DIAGNOSIS™ FUNCTION
1 Press the Power button to turn on the
appliance.
• Do not press any other buttons.
2 Hold the mouthpiece of your phone in front of
the c or d logo.
3 Press and hold the Wash Temp. button for
3 seconds or longer while continuing to hold
your phone near the logo.
4 Keep the phone in place untill the tone
transmission has finished. The display will
count down the time. Once the count down is
over and the tones have stopped, the diagnosis
will be displayed in the application.
NOTE
y For best results, do not move the phone
while the tones are being transmitted.
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