SoftBank 823SH Manual page 232

Q Charger/Battery
Problem Possible Cause
Remaining charge
shortens charging time.
Battery charges
Battery may be
quickly
terminally exhausted or
defective. (Small Light
flashes red.)
AC Charger may not be
properly connected to
handset.
AC Charger may not be
firmly plugged in to AC
outlet.
Battery may not be
Battery won't properly installed.
charge
Charger Terminal,
battery terminals, AC
Charger connector or
External Device Port
may need to be
cleaned.
Charger may not be
supported.
Charging slows during
Video Calls.
Battery charges
slowly
Battery may be
charging via USB.
Solution
This is normal.
Replace battery with a new one.
Make sure connector is securely
inserted and retry.
Remove plug from outlet,
re-insert and retry.
Install battery properly (P.14-4).
Clean terminals, connector and
Port with a cotton swab and retry.
Use specified AC Charger only;
others may damage battery.
End the call to charge faster.
Use AC Charger.
Q Charger/Battery (continued)
Problem Possible Cause
High power consuming
operations are in use.
Battery Time
seems shorter
Using handset in poor
than usual
conditions may
shorten Battery Time.
Power hungry settings
may be active.
Q Calling
Problem Possible Cause
Keypad Lock may be
active (` appears).
Cannot place call
Password Lock may
be active ($ appears).
Did you include the
area code or the first 0?
Call won't connect Handset may be
and there's a out-of-range ()
beeping tone appears).
Offline Mode may be
active ([ appears).
Network signal may
be weak.
Call is choppy or
cut off
Battery may need to be
charged or replaced.
Handset may be
Clicking noise is
moving into another
heard during call
service area.
Troubleshooting
Solution
Keep handset closed in Standby;
reduce TV, S! Application, Media
Player and Camera use, and limit
transmissions/external
connections.
Avoid prolonged use of handset
out-of-range or in poor signal
conditions.
Lower Brightness, select shorter
Display Saving/Backlight time, etc.
Solution
Cancel Keypad Lock (P.1-10).
Cancel Password Lock (P.11-2).
Dial the number including the
area code or 0.
Move to a place where signal is
strong and retry.
Cancel Offline Mode (P.1-12)
and retry.
Move to a place where signal is
strong and retry.
Charge battery or install a
charged battery.
Noise is heard when Network
signal switches. This is normal.
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