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BEFORE YOU CALL
Problem
Surface element is too hot or not
hot enough.
Surface burners do not ignite.
Surface burner flame uneven or
only part way around burner cap.
Surface burner flame is too high.
Surface burner flame is orange.
Self clean does not work.
Oven racks discolored or do not
slide easily.
36
Cause / Solution
Cooktop Problems
Incorrect surface control setting. Adjust power level setting.
Surface control knob was not completely turned to LITE ( ). Push in and turn the
surface control knob to LITE until the burner ignites and then turn the control knob to
the desired flame size.
Burner ports are clogged. With the burner OFF and cool, use a small-gauge wire or
needle to clean the burner head slots and ignition ports.
burners"
in the Care & Cleaning section on
tions.
Range power cord is disconnected from outlet (electric ignition models only). Be sure
the power cord is securely plugged into the power outlet.
Circuit is broken. Check breaker box or fuse box.
Electrical power outage. Burners may be lit manually. See
on
page
16.
Burner slots or ports are clogged. With the surface burner OFF and cool, clean ports
with a small-gauge wire or needle. If moisture is present after cleaning, lightly fan the
flame and allow the burner to operate until flame is full.
Burner caps are not seated properly. Check that all burner caps are level and seated
correctly on the burner heads.
Cleaning section on
page 31
Surface control knob is set too high. Adjust to a lower flame setting.
Burner caps are not seated properly. Check that all surface burner caps are level and
seated correctly on the surface burner heads.
the Care & Cleaning section on
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Dust particles in main gas line. Allow the burner to operate a few minutes until flame
turns blue. In coastal areas, a slightly orange flame is unavoidable due to salt content
in the air.
Incorrect L.P. conversion. Refer to L.P. conversion kit instructions to correct.
Self Clean Problems
Oven control not set properly. See
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity
before starting a self-clean cycle. Clean by using a mild abrasive cleaner following
manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
page 31
for additional cleaning instruc-
See"Cleaning the sealed burners"
for additional cleaning instructions.
See"Cleaning the sealed burners"
page 31
for additional cleaning instructions.
"Self Clean"
on
page
See"Cleaning the sealed
"Setting Surface Controls"
in the Care &
26.
in
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