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Audio
Problem
Distorted audio
No Audio/Faint Audio
Network
Problem
Can't Connect to the GUI
GUI is taking a long time
to load
GUI is slow
Network Audio and Link Groups
Problem
Network audio is missing
or distorted
No audio output for
mixers in a Link Group
Hardware
Problem
Can't make adjustments
to the mixer
No LEDs are turning on
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a support representative. In the
Americas region, call Systems Support group at 847-600-8541. For users in other locations, go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's website at www.audinate.com.
Indicator
Channel Status LED = Flashing Red
Mix Output meter = Clipping
Channel LEDs in Channel Meter mode (front
panel) = Off
Mix Output meters = Off
Indicator
Device not appearing in Shure Web Device
Discovery application
Device appears in Shure Discovery application,
but web browser cannot connect to the device
Browser opens but the GUI is slow to load
Indicators are moving slowly or not displaying
in real time.
Indicator
Green
Flashing Green
Network Audio LED
Red
Off
Green
AutoMix Link LED
Flashing Green
Off
Indicator
• Press and hold lockout button on the back panel for 5 seconds to disable the lockout.
LED = Red
• If the mixer is still locked, open the GUI and uncheck the Hardware Lockout button in the
lockout
Preferences tab.
Power button = On
• Uncheck No Lights Mode from the GUI Preferences tab
Troubleshooting
• Set Analog Input to a lower level
• Turn down master gain
• Check cables
• Enable Phantom power for condenser microphones
• Check Input Gain Level
• Ensure mix is unmuted
• Turn up Master volume knob
• Check channel routing from IntelliMix tab of the GUI
• Check Link Group and Network LEDs (see Link Groups).
• Ensure the mixer is powered
• Properly connect the Primary port to the computer's network
• Turn off other network interfaces not used to connect to the mixer
(including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
• Download latest version of Adobe Flash
• Ensure PC and mixer are on the same subnet
• Set the computer gateway to 0.0.0.0
• Set the router to not send default gateway as a part of DHCP
• Manually set the computer to a static IP address on the same network as
the mixer
• Ensure that five or less windows are open to the same GUI
• Disable software meters from GUI Preferences tab
• See Network section for properly setting up the network
• Check channel and mix gain
• Ensure the mixer has a stable network connection
• Use Dante Controller software (DC) to verify channel subscriptions
• Check master clock in DC
• Use DC to properly route audio channels
• Turn up master gain control
• Check Global/Local setting for the Mix Outputs
• Wait until the group has reconfigured
• Ensure the mixer has been assigned to a Link Group from the Link Group
tab of the GUI
Solution
Solution
Solution
Solution
29
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