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Follow-up Service-1
Requesting Service
First follow the instructions in the troubleshooting section (
If the error is not corrected, contact Pavilion Customer Center at 1-855-443-8468.
We will need to know:
The Model .................(check the rating plate)
Date of purchase ......(see the warranty)
Details of problem ....(flashing error codes, etc., in much detail as possible)
Your name, address, and telephone number
Desired date of visit
* A request for service may be rejected if the Combi Boiler is installed in a
location where working on the unit may be dangerous. Contact a professional.
Warranty
The warranty registration information is shown on the last page of this owner's guide (See page
43). Be sure that installer name, date of purchase and other necessary information.
Read the content carefully, and keep the this owner's guide in a safe place.
For repairs after the warranty period, there will be a charge on any service, and service will only
be performed if the unit is deemed repairable.
Period of Time for Stocking Repair Parts
The repair and maintenance parts for this unit will be stocked within ten (10) years of the date of
the original installation.
Reinstallation
If you want to reinstall the appliance at a different location, confirm that the gas and power
supply indicated on the rating plate are available at the new location. If you are not sure,
consult the local utility company.
* See page 4 for the location of the label
pages 32-36).
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